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JustFlowers

Overview

JustFlowers has a rating of 3 stars from 5,733 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFlowers most frequently mention customer service, next day and local florist. JustFlowers ranks 273rd among Flower Delivery sites.

service
236
value
221
shipping
211
returns
167
quality
199
This company responds to reviews on average within 1 day

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112,179 reviews
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SONNY D.
0 reviews
0 helpful votes
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MY FIRST EXPERIENCE WITH YOUR COMPANY WAS FOR LOSS OF LOVED ONE. THE REP ON THE PHONE WAS SO HELPFUL DURING A STRESSFUL TIME. THIS TIME IS FOR A DISTANCE BIRTHDAY CELEBRATION & HAVE COMPLETE CONFIDENCE IN ANOTHER PERFECT GIFT ARRIVING ON TIME!

MY SECOND EXPERIENCE WITH YOUR COMPANY WAS FOR A BIRTHDAY GIFT FOR A TEEN AGE GIRL. WHAT TO GET? AGAIN YOR COMPANY CAME THRU RIGHT ON TIME WITH A HOME RUN!

Date of experience: August 16, 2015
JOHN P.
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Flowers arrived late and they weren't what I expected. The flower only lasted a couple days and did not come with the package of flower food as usually used to make the flowers las longer

Date of experience: November 27, 2020
Yuki K.
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Quick and easy and love the discount!
February 17, 2015

Quick and easy and love the discount! I sent the flowers to my aunt for Christmas and she loved the flower arrangement. She also told me it lasted a very long time.
Thank you,
Yuki

Date of experience: February 17, 2015
Lorrie S.
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Disappointed with delivery
November 22, 2018

Disappointed with delivery. Next day took 3 days and price changed due to florist availability. Felt that I should have been told that next day wasn't available to the area when the order was placed.

Date of experience: November 22, 2018
Peggy Z.
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The flowers arrived in time for my Aunt's birthday and they were beautiful. They were so fresh, they lasted for over a week. I'll definitely use Just Flowers the next time I need to send flowers.

Date of experience: October 8, 2014
Joane E.
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I was very, very satisfied with you're very fast service.

I wish you would take me off your e-mail list. But I keep you on my contact list for further use.
Thank you very much.
J

Date of experience: July 20, 2015
claudia m.
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My one disappointment was that the photo of the arrangement I selected had the inside of the vase lined with a broad leaf. The arrangement received did not have this enhancement.

Date of experience: March 15, 2020
venda I.
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All I can say is they were sent from me in IN to a friend in CA so all I can go by is that she didn't feel they were worth the cost. Sorry. I never saw them

Date of experience: August 28, 2015
manuel g.
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Easy but expensive handling and delivery fee
September 25, 2014

Easy but expensive handling and delivery fee. Ikts totally different from how it looks like in the website. Its like a cheap flower from the shopping mall

Date of experience: September 25, 2014
North Carolina
2 reviews
6 helpful votes
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AVOID THESE PEOPLE AT ALL COSTS.
Their web site looks professional and their promise and guarantees look comforting BUT PLEASE DO NOT BE TAKEN IN BY THIS.
Their service is the absolute WORST I have ever had from ANY company in ANY industry.

They did not send what I ordered. When I complained they assured me that all would be taken care of, not to worry, etc. That they would 'straighten things out" and either get me a refund or have the correct item sent to me. Needless to say, they never did anything...

These people use cut-rate florists in your local town. Just Flowers does NOT send you the bouquet. I my case, I placed an order on a Tuesday morning for a Friday night delivery--thereby giving them plenty of time to obtain the flowers I ordered. Shockingly, they apparently did NOT give my order to one of their cut rate associates until Friday afternoon.
The local florist told me directly that they were very sorry that they had to sen the wrong thing! But that they had no choice since JF did not give them my order until Fri afternoon for a Fri afternoon delivery. Local florist stated that IF they had received the order on Tues, Weds, Thurs or even Friday morning that they would have had time to obtain the correct flowers.
Local florist also told me directly that JF was NOT PAYING THEM ENOUGH TO SEND WHAT I HAD ORDERED & EVEN IF THE ORDER HAD ARRIVED EARLIER THEY STILL WOUD NOT NOT NOT HAVE DELIVERED WHAT I ORDERED AS THE MONEY RECEIVED FROM JF WAS NOT SUFFICIENT TO PAY WHAT THE FLOWER SHOP NEEDED TO PAY THE SUPPLIER FOR THE FLOWERS!
I am filing a fraud action with my charge card company & also contacting the attorney general's office in my state as well as the FTC.
These people should not be in business and apparently survive since the majority of their orders are paid for by one person at one address and sent to another person at another address. The recipient usually doesnt know what they should have received, etc...

Date of experience: October 7, 2014
David S.
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Although the order was created as requested (and was beautiful) it was not delivered on time. I ordered early and asked for a delivery time of 1 pm. The order was not received until nearly 7:30 pm.

Date of experience: September 15, 2015
Steve L.
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The website is easy to use
January 25, 2020

The website is easy to use. Please be certain, this year, that the arrangement is close to the picture on the site. Last year was a bit of a disappointment, and had to be re-delivered. Thank you.

Date of experience: January 25, 2020
Jeanne N.
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We were informed by email that the flowers would probably be delivered the next day, but the florist got going and delivered them that same evening of the day ordered.

Date of experience: February 22, 2020
michael t.
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The flowers were delivered late but I believe it was beyond your control. The local florist was closed. The flowers were beautiful and we are very happy with the service.

Date of experience: April 6, 2015
Lisa S.
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The basket that was sent was very small for the price and did not have as much product in it as advertised. I will never order that basket again. It was embarrassing!

Date of experience: May 12, 2020
Tucker B.
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I'm a merchant marine officer & I use justflowers.com often to send flowers home to my fiance & loved ones while I'm away. It's always been a dependable way to send flowers.

Date of experience: December 13, 2014
Rachell Q.
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Have ordered from this site before and have been very happy with the service. Coupons help! Was purchased as a gift and they were very happy with the arrangement.

Date of experience: October 30, 2020
Anna D.
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The arrangement sent was beautiful but not what was pictured on the website. I wanted an arrangement with tulips and the flowers that were delivered did not have tulips.

Date of experience: May 1, 2019
Alice S.
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There should be a bigger selection of Orchid colors
November 20, 2019

There should be a bigger selection of Orchid colors. Most florest will have them. That if the flower I send most oftem. Have never had anyone complain about the quality.

Date of experience: November 20, 2019
Pam C.
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I have been very pleased with all the flowers that has been sent to patients families of the deceased. I have received great compliments from the families of how beautiful the flowers/plants are.

Date of experience: May 11, 2015