JustFlowersReviews 5,811

The local florist had problems delivering...I gave a specific time slot, also my phone numbers and the receptients, but they didn't notify anyone and went back only to deliver when someone else opened the apartment doors, why they didn't call my daughter whom I was sending the flowers to that they were there or call me or call you back is beyond my understanding but your staff was great in meeting my expectations you are fantastic.

I ordered same day delivery for a family member who is in Hospice care. That was on Tuesday 12/31/19. I am still waiting for the delivery to be made. I called twice and was on hold for a long time then got "disconnected". I emailed the company and they told me that all they could do for me was credit me $5.00 and deliver the flowers today. I told them that I wanted my shipping cost reimbursed and an email when the delivery is complete. A couple hours later, I received an email saying that they cannot fulfill my order and will deliver something else. Not even sure what it is that I spent the money on... DON'T DO BUSINESS WITH THEM! I should have read the reviews prior to ordering.

Hello,
Yes, the orders was received. A day later then I was told it would be there for my aunt's birthday. I was very disappointed with the customer service representatives I spoke with (yes...plural associates). Even after I called to give directions on google map with them on the phone it still was not delivered on time. I did call and express my concerns their response was with what I felt was no apology. I will not be using them for future services.

Thanks

I placed two identical orders for "All Is Beautiful" centerpieces item number 4989 on 12/6/19 to be delivered on 12/23/19. One delivery to a NY address was made on 12/23/19 but it was the wrong flower arrangement. The arrangement delivered was not even close to the arrangement that was ordered. The second delivery to a FL address was never made on 12/23/19. The business was contacted by phone on 12/26/19 and spoke to a customer service representative. I received assurances that the correct arrangement would be delivered on 12/27/19 to the NY address and that a delivery would also be made to the FL address. Both of these statements were lies.
I called customer service again on 12/30/19 to inform a different representative that neither arrangement was delivered. Once again I received assurances that they would look into the situation and resolve the issues. My 35 years experience as a senior sales and marketing executive kicked in and realized that the responses provided were scripted to deceive customers with product or service issues. I began to lose my patience at this point and requested a refund on both orders since it became clear I was getting the run around. I was informed that they would only cancel the order that was not delivered but had to verify with the FL florist first. The incorrect order to NY could not be refunded and offered a small discount for the error. I decided to escalate the issues and requested to speak to a customer service manager. After holding more than 10 minutes, the CSR informed me that all managers were busy addressing issues on other calls and they will call me back.
While waiting for the manager to call back, I decided to investigate the company. What I found was a long history of egregious business behavior. Honestly, I have never seen this many bad reviews for any business. After waiting more than 4 hours, I decided to take action and post my experience with the BBB, Consumer Affairs and other business websites. I will also post this review on all social media websites in an effort to protect future customers from making the same mistake. In addition, I also called Visa to dispute the charges and use their leverage to obtain a refund. They are actually very concerned about Visa merchants that abuse customer rights under the law. I suggest anyone having the same issues with JustFlowers.com to do the same.