JustFabReviews 10,358

Something along along the same lines happened to me but when I called customer service they actually agreed to give me a refund. They told me it would take up to 5-7 business days but I gave them the benefit of the doubt and waited 2 weeks. Then I called again and the computer operator told me it was my banks fault but I insisted on speaking to an actual person. I finally got to speak with someone and they told me that my refund was never processed. If this happens to you, be sure to ask for refund processing number so you don't have to wait an additional "5-7" business days.

I purchased three pairs of booties for their $10 boot sale almost two months ago. I received my shipment and was overall pleased with the shoes. However, the problem started when I checked my bank account and saw that they not only charged me the $10 plus tax for the three pairs of shoes, but charged me a second time for full price of $39.45! I contacted my local bank on the matter and they informed me that I was cheated during the transaction. I am currently in a battle to get back my $120. I will not be shopping at Just Fab again..

Absolute joke, was tricked into this "VIP membership" scheme, claiming I was sent emails when I wasn't, anyway called to cancel after they took £44 from y account and they said they couldn't refund me, nonsense of course they could, so for an easy life I ordered an outfit and cancelled my account, then got an email saying my order was cancelled cos of high demand and I would not be charged. They took the money out of my account regardless and now I have cancelled my account so can't get back on to do anything about it! Will never order anything from this company again, it was fabletics I had the problem with FYI but same company

I agree with all the others, It is a trap I would not order from this company. I ordered a pair of boots that I thought as a first time customer I would get at 17$ but received the boots, started wearing them and then noticed my credit card was charged 55$. I called them was not refunded, this lady just kept babbling on and on, totally losing me every time (which I believe is the intend). And I guess I was also signed up for VIP which I did not do, and I would have to order every month from them, or go into my account to skip a month they said. That's BS, I've cancelled my membership, will never order again, not happy at all with this company or their service. I'm warning you never order from them, you'll be sorry.

This website is a literal trap to steal $40 bucks from people. There is this "fine print" that apparently says thatr if you purchase from them, they have the right to charge you again at the beginning of the month. When I called to attempt to cancel and be reimbursed they refused it and said "it clearly states the terms no our website, and you agreed to them." Yes, apparently I did, but what terrible customer service to downright almost STEAL from a person and tell then that you need to purchase from them because they will not reimburse you for the money they took from your account. It's a scam, and I will tell everyone not to use them unless they want to just give them $40 out of your pocket for sub par quality shoes. My whole experience was just awful!

Be careful bc there agreement in which you must agree to accept terms and conditions of before you order has very FINE print. I ordered my daughter some boots which bc were delivered and fit just fine, however a mnth later I find a $39.95 charge on my debit card which I didn't authorize or so I didn't think I did. Well apparently as others have mentioned if u don't go on there website EVERY month and skip that month after the 5th of that month your card will be charged with no refund. I would not recommend this site to anyone.

If the website is taking you're money just skip the months. Or cancel your card. That's what I'll prob do if for whatever reason they don't answer the phone. But I just ordered 7 pairs of shoes from them. It's really only worth it to get the sign up deals. Then cancel the account. I wouldn't pay them $40 for. L a pair of shoes when I just bout them for 75% off the first time. Just cancel your acct after your order arrives and skip the month if it's not to you before the 5th. Then call and cancel your acct. The next time you want to order a lot of shoes at once like I did, create a new account and do the same process. That way they aren't scamming you. I did the same with shoedazzle.

I've been with this company for over 2 years, each month I skip a month because I just don't feel like spending $40 ON SOMETHING THAT MIGHT NOT BE WORTH IT. All the purses I've purchased are nice, but the quality is so bad they a have started to rip from the inside. I also ordered boots (and keep in mind I only order because I forget to skip the month so my account gets charged) well the boots hurt like hell horrible I've never been in so much pain in any other shoes. The last bad experience I had was that I returned some boots that were too big for me and they only refunded the 3.40 to my bank account which was the shipping, so when I called the man told me it was refunded as a credit to the just fab account so I have one point available, so when I said okay so I guess I'll just choose something else, he said oh wait you already used that point "wtf!" piss me off so badly, I mean $40 is a lot for me to be giving to this dumb company. I am cancelling for sure.

Most horrible site i have ever enter. The goods don't have the same quality as the price they set. The 'flat' shoes with poor quality made my foot hurt like hell for the next 3 days after 15 minutes walking. The customer care never answered the phone. I have sent the letter to quit my account on their stupid website for 2 weeks and seemed that i will never get the result. And once your money is already sent to them, there is almost impossible to get it back. Don't have any word to say about Justfab. I think i need some help from the police to find out the way to contact them.

I ordered boots from this website specifically for vacation. I ordered size 6 but received one boot in a 7.5 and the other boot in a size 8. I would have had a little more sympathy if they were at least the same size but they were two different sizes! Obviously no one checks what they are sending out. I then called customer service to see if either they could rush deliver me the correct pair or at least return my money. They were not helpful at all and I could barely understand the customer service representative. They told me I could return the shoes, but would charge me a "restocking fee". I was extremely frustrated and annoyed as they made the mistake but were going to charge me a fee to return them. I would NOT recommend this company to anyone!

I ordered my girlfriend 6 pairs of boots as a present, she got to pick them all out and was ecstatic to recieve them. When we finally got the box, we had been shipped the wrong package. Normally that's not a huge issue, as accidents can happen, however because the wrong shipment label was placed on the wrong box, our original shipment was no where to be found. After about half an hour on the phone, the customer care rep said we could replace the order, but 4 of the 6 boots she originally wanted were sold out online. We finally were able to recieve a refund for our purchase, though we do have to re-ship the mistake order, but then we had to cancel our membership as well. Overall it was a very poor first (and last) purchase from this company.

I was absolutely furious with my encounter with JustFab. I have only (was) a member for less than a month and have had nothing but issues. I had ordered two pairs of shoes initially and there was a delivery issue. For some odd reason the post office was unable to find the addresses provided, which made zero sense being that, I have had several packages sent to the address provided. A month passed (no exaggeration) with not a single email, call, or credit applied to my account. As I'm highly busy individual I wasn't able to call sooner. When I called, each representative had zero concern/empathy towards me. I asked to cancel service and was hung up on, given the run around etc.(Mind you, not once was I irritate! Finally they cancelled and decided to refund me. Before leaving, I asked to have my address changed, so that I could receive a wishlist order. Yet again, they did not deliver (my address change nor package). When I called for the third delivery, the rep. Said he would resend the shoes on rush, but needed to update my address. Sure enough he me a promise he couldn't keep, because the shoes weren't available. I'm washing my hands of JustFab and I certainly wouldn't suggest them to ANYONE! Best of luck shoppers and management consider retraining your employees.

I was very excited to pick out two cute boots for only 30 dollars! I was planning on wearing them out tomorrow out of town. I was suppose to receive them a week ago. So I called for the second time about them, and they informed me they were shipped back to the warehouse because I wrote "29th ter" instead of "29 ter" seiously?! First of all. They didn't even email or call me about this situation so I could fix it and have sent again. So now I don't have them for tomorrow. And on top of that. Before requesting to send them back to the "correct address", one of MY boots I ordered were sold out and I had to pick another one?!? I'm extremely upset. They didn't do anything extra for me after all of this, so I just refunded my order and will never shop here again.

All of the people who are writing these bad reviews about justfab are obviously the ones who DIDNT READ the rules. Thats how the website works. I just signed up and yes, they do tell you about the 39 dollar credit every month and they DO tell you that you can just decide to skip the month. Its not a bad website its just different and most people don't pay attention when buying stuff online apparently.
Anyway, its a good site for good deals.