JustFabReviews 10,358

Scam! I got two bags cuz I thought I'm gettin an amazing deal, got em both with diff email (signed up twice) same credit card next thing I know I got charged for two membership on my credit card and I don't remember reading anything about that. Tried to claim a refund no use. Called customer service no use. Opened a dispute fr my payment but they refused as just fab had evidence that I signed up but I still don't recall reading about the charges. I ordered a new credit card to not get billed again!
I want my money back!

I signed up and the second month I forgot to skip the month so they charged me $40 and gave me a credit which is fine because I knew that was part of the deal. I still haven't used my credit. I was trying to use my credit recently and discovered that you can't use it with any sale they have. So I could get 3 pairs of pants for $45 if I pay them now or I can get 1 pair of pants for $39.99 if use my credit. You already have my money! I understand trying to boost sales but this does not make for long term customers. I will be getting my one pair of pants for 39.99 and cancelling my subscription.

I felt scammed! I had no clue that they would take £35 per month out of my account - apparently it's in the small print, which is so small I never saw it. It should have been made more obvious! The whole process is confusing. You can't see immediately what payment method you have set up, the 'skip the month' process is confusing as it's only available for certain days a month and not all the time! Both me and my daughter had an account, but she used my card, so I got charged £70. I called today and spent about 40 mins on the phone trying to cancel the account and get a refund. At first they refused to give me a refund, but I was adamant and eventually they agreed. But not before they tried to persuade me over and over again to stay with him and use my 'credit'. I've received an email saying my membership has been cancelled... I've yet to see if they refund the money!

After trying to contact justfab for three days to cancel my account, I finally got someone on the line today, this further let's me know that they are falsely advertising 24 hour assistance an close their lines down after hours an on the weekend... so I asked the representative to cancel my account she stated she would cancel the VIP but the credit would remain on my account for future purchases... what! I told her I wanted a full account closer withe no longer access to the site an the credit reversed back to my credit card... She stated she could not credit... now I'm mad an requested a supervisor... then she relented an issued a refund to my card and the complete closure of my account... that site is crap... I told them I could not wear the clothes or shoes because they didn't fit a curvier body type... the reason I stopped buying almost eleven months ago... beware of this site... only do a one time purchase an don't opt into the VIP.

I don't understand why they can take my money via Paypal. I didn't give them any information about my Paypal account and also the others bank cards I have. I have cancelled my old card which was registered with Justfab. And after a few months they came back with a good new that they have taken my money away by another card which is registered with Paypal!
Be careful you have to delete the information of your card in Paypal if even you have cancelled it. I don't know how they did but, clearly my money has gone!

I think your practice of enticing people to this great "VIP" opportunity, while having in very small, not obvious print, that you will have $40 taken out of your account each month is a horrible practice. You are taking advantage of customer after customer, which is proven by the countless complaints from others about the same issue. My 18 year old daughter learned a valuable lesson after not checking her account for 4 months and finding Just Fab took almost $200 from her. Then, she emails Just Fab asking about it and was told "it was clearly stated what you signed up for... but the good news is you have all of this store credit." She has no interest in purchasing more shoes from this company. Obviously it is not clearly stated as there are so many others that have been "scammed" by this same practice. She has filed a complaint with BBB and hopefully she will get every penny back. I hope others do the same! I see a class action lawsuit in Just Fab's very near future!

I ordered a pair of boots as a christmas present for a friend when I was in my college town. I ordered them two weeks in advance before I was going to head back home for the holidays. They literally took forever to ship them! Because of this, I e-mailed them and their customer service sucked! They didn't even answer my questions. Anyway, I can't get the pair of boots, until I come back from break which is in a month because they didn't come in on time, so I left my college town before I received them in the mail. By the time I get them, its going to be way past christmas. Now I have to buy my friend another present because of JustFabs stupid and slow shipping service.

They scam you with there VIP membership, you think you are just getting $39.95 for 2 pair of shoes, but in really small print at the very end it actually says JUSTFAB will charge you $39.95 every month! For nothing! No where else on the entire website says this, they push the VIP membership for those first cheap shoes and then in small fine print tell you you will be charged every month! I am not the only one who got scammed, I have now recently read hundreds of reviews even years ago that the same thing happened to them.

Never order from again. I became a vip member and they decied to take £35 a month from my account witch was ment to be 'free' but wasn't they told me i had member cridet of £35 witch was 'free' but infact it all came from my bank account! I got a bank statement and realised they had been taking £35 a month of me! Please be carefull and DONT become a member unless your willing to pay £35 a month for 'free' boots & clothes that your actually paying for.

They withdrew $120 from my bank account because i didn't shop at all for 3 months, i'm not an online shopper, didn't know where the charges came from and couldn't get a hold of a real person to find out, had to cancel my card and went to cancel my account which is how I found out they charge you a "membership fee". It is my fault but nothing I can do now expect warn others. Not saying it's a bad place to shop, just saying to be careful.

I never buy online, but decided to try it... Big mistake.
I ordered my items on 26/11 (12 days ago) and am still waiting for it to be delivered. I called last week after receiving an incorrect tracking number. The person I spoke to told me she will resend my tracking number straight away, I'm still waiting for that email. She assured me I would be receiving my order early this week. Seeing as I haven't received it yet I decided to call them again (as I'm unable to track the order myself). I was told by the customer services rep today that it appears that the items have been returned to the courier. This is quite frustrating as they never attempted to deliver the items(the delivery address is my work address), she then went on to say that they have to investigate as to where my order is and that could take up to 48hours. I feel that they should have offered to dispatch another order seeing as it's clear I did not receive my items yet & I should not be penalised for their courier's mistake. I feel like they were very quick to take and keep my money but do not update the customers accordingly regarding the delivery of the items. I've also not been offered a suitable solution/ compensation for their lack of communication and terrible couriers!

It's does not work for me maybe for someone else, but it's definitely not my cup of tea. I have credits with them they charge $39.99 a month if not careful. I have not used my credits and I haven't found anything I like from their site. I hate it! I wish I could get the money I have as credits back so I can shop elsewhere but I'm cancelling my vip membership and my money went to waste at just fab the fist pair of shoes were okay I guess but no. Just fab is not for me. I really wish they could return my money to my bank account since I'm not using it on their site :/ . It feels like a f****** scam honestly. Don't recommend it. I wouldn't waste my money on this site plus the mall has really good sells if you look. Screw this piece of scum site Sorry not sorry.