JustFabReviews 10,358

In good faith I suscribed for the promotion of 2 items for £35. I'm a foreign person and I misunderstood the terms and conditions. Several months later I discovered they have been taking £35 from my bank account for being VIP (I wonder why is called VIP when you are treated like rubbish).
My husband rang them and the offered some money back but they will keep some money as "credit". I don't even want this "deal" because I didn't like the quality of what I purchased for the first (and last time). Apart from a horrible practice from this company I consider they descriminate people and the take advantage of that situation.

The boots I brought from Justfab took 2 weeks to arrive and fell apart in 2 weeks as well. Then they took my money even though I skipped the month and they wont give it back. I called them to complain. It was as if the woman I spoke to didn't even hear my queries. I'd guess she was reading her responses to me from a card or auto cue. She told me over and over I was a valued customer.
I can't even spend the money they took on sale items. So I've cancelled. I'm writing to their complaints dept in london. I'm also writing a letter of complaint to uk trading standards and I intend to leave an honest but totally negative review for the site on every review site I can find.

Well, it made me put one star, they do not deserve that. I purchased two pairs of boots. One pair was missing the decorative buckle. I called to send back, and they were going to give me 1/2 the price I paid, and charge a restocking fee. I finally got someone in charge, and told them I was not paying for a defective product. They agreed, and refunded the entire amount. The 2nd pair after two wears, horrible shape. Now, I am trying to get the monthly fee, which I evidently missed, when ordering, removed from my account. Not an easy process! I was told I could get one month's credit, but not two. I then said I would go to the bank to dispute. He said, well, then you will get no credit for any month. I asked for a supervisor, and he told me, it would not help, because that was their rules. I've been on the phone for 50 minutes, and getting the song and dance of I can always use credit, it will never go away. So, shop at my convenience. He said going to bank stops all refunds of any type. WHAT!?!?!? BE CAREFUL.

First, I was unhappy with the quality of the items I received, so I cancelled my membership right away. The next month I was charged again- I called the company, agreed to have a "member credit" for that month ( Holiday season, I could use it to buy a gift) and then cancelled my account again. The following month I was charged again, I called and after 2 weeks, they refunded my money and assured me that my account had been closed. Again the following month I was charged again. I called again and was put on hold for 15 minutes and was told I have an active account. The woman I spoke with told me that there was not a single note in the system regarding the multiple times I cancelled the account. She also suggested that since they still send emails, I should have known this. Don't give your credit card information to this company because they will fraudulently charge you every single month- even when you cancel!

Cheap shoes. And not worth it. I've only bought two of the boots and both pair the toes keep denting. I have to take them off, push the dent out and put them back on just to have them do it again as I go through my regular day. As they keep denting the leather looks like it weakens and I've only worn them 3 times! By the 5th time I might have a hole in the toe. Thinking of taking them to a cobbler to reinforce them but they were so cheap (buy one get one free@ $39) it my just be a scrap on these JustFab boots. Bummer

Many complain about monthly charges, which are easily avoided by clicking the "unsubscribe" button in your account every month. My complaint is the quality of the clothes I recieved. My pencil skirt was made out of some sort of gym-short material, the wrap dress with a sweetheart neckline actually had an A-line neckline and didn't look like the dress in the picture at all, and my skater dress is so itchy I have to wear leggings and a tanktop underneath. The shoes are okay, but look cheaper in real life than online. For these reasons I won't be shopping here again.

I keep seeing all these complaints, but most of them are from irresponsible shopping. People are not READING what they are signing up for. This is a MONTHLY SUBSCRIPTION SERVICE. Meaning: You will be charged every month the predetermined amount unless YOU THE CUSTOMER, login and cancel your subscription. You not reading your contract doesn't make the business a scam. You just didn't read what you were signing up for. It clearly states this on the site. Now if you are unhappy with the product, that's something altogether different. You must know what you are signing up for people, that's your responsibility as a consumer. I had no issues with the service, I signed up for a few months and cancelled it prior to being charged once I no longer wanted it. Simple.

I have been a VIP member for a long time. I go in today to try to order somethings with my credit and pretty much can not because your credit only applies to items that are $39.95. Well, many if the items on the site are that price but, they have also given me a $10 off credit for my birthday, which I cannot remove. So, I will have to pay them extra money to buy something, when they already have my $40. I called and confirmed this, shared with them how I feel about it and after they tried to talk me out of it, I cancelled my account. Never again.

I ordered two pairs of boots from JustFab the first week of December. Now it is the last week of December and I still hadn't received my packages or even got any confirmation on shipping yet. So I proceeded to call customer service which was an automated system. It told me that my package was delivered on December 16th. No it was not. So I asked to speak to a live customer service rep. I had to repeat myself multiple times and listen to the machine repeat itself over and over before I finally got to speak to an actual person. Once I got transferred to someone, she finally told me that my address was "undeliverable" and that they sent my shoes back to the warehouse. (I've received a ton of packages at this address considering I ordered a lot of Christmas gifts online and had them sent to my house) but anyways whatever, I asked to send them somewhere else and she told me that the shoes I had chosen weren't even in stock anymore. So I asked for a refund. She gave it to me without question, so that part was good. But why didn't I get notified that my package couldn't be sent? They just left me hanging for a month wondering where my shoes were that I paid $50 dollars for. They kept my money, but sold my shoes to someone else and sold out of them. DIDN'T BOTHER TO TELL ME AT ALL. They just wanted to keep my money without me getting what I paid for. I will never order from them again.

This is an awful company to deal with. I am appalled at the customer service I have been dealing with. The quality of the merchandise is not good to begin with. Dealing with the so called "customer service" has been the worst experience of my life with any retail. I am a VIP member and am treated with such rudeness and an unwillingness to help me. I will never use this company again and I highly recommend not even wasting your time. There are many other websites with better quality products and much better service for the same cost.

This is possibly the worst company I've ever dealt with. The girls on the end of the email clearly have no clue about customer service, let alone how to actually write an email as I had to chase and chase for a response and when I got one, the responses were less than helpful and likeep something you would expect from a moody teenager. As soon as I realises they'd set up a standing order which I NEVER requested, they told me I couldn't cancel. The boots I ordered never turned up and I had to cancel my bank card to stop payments! Why someone would be driving round with a personalised 'ju5t fab' car in Billericay is beyond me! Just Fab is a shocking company!