JustFabReviews 10,358

I bought some clothes in Febuary 2016 and was told on the website, if I signed up for VIP membership I would get a great discount - so I did. What was not made clear though was, that by doing so they charge your account every month $39.95 membership fee.
I contacted the company as soon as I realized that I had been charged in March and in April. They were rude and unhelpful and told me I knew what I signed up for.
I contacted Paypal and they helped me to contact justfab again. We were in a conference call and the justfab rep was rude again, put us on hold and then told us: sorry but you will not get a refund.
Paypal is now escalating the claim on my behalf!
Unbelievable practices! Don't sign up for VIP membership!

Back in 2013 whilst struggling with severe addiction I ordered a pair of boots and unknowingly signed up to their VIP membership. 10 months later upon release from residential rehab (where I had no access to internet and was not able to receive external post) I found that they had been taking £35 per month from my account. I phoned them as soon as I realised what they had been doing but they refused point blank to refund the money as it had been "converted" to credits. I have since attempted to buy clothes from them and use my "credit" but every time they have had to be sent back due to being the wrong size or just plainly badly made. I have tried again today to get my money refunded even offering to send in Drs certificates to back up my story but was told that "I should contact my bank and see what they can do". I will never use JustFab or recommend it to anyone and I suggest that neither do you!

My mother used to order from them until she seen every month they were taking money out of her account and when asked why they had no reason behind it all they told her was that she had to " skip this month " every month, she decided to cancel her membership and they kept forcing her to stay but she had no interest. My experience with them recently has also been horrible I ordered a pair of shoes from them and for some reason they got sent back to their warehouse when I told customer service I wanted a refund they insisted I just take 10% off my next purchase I told them no I don't want it I want a refund I got my refund the same day and it wasn't even the full amount these people are full of ****

I brought a pair of boots at the bargain price of £12.70 back in december with my credit card. This month my credit card statement came in and i could not work out why i was still at my limit when i hadn't used it for a month. Then i properly looked and looked back on previous statements to find that just fab the robbing ba****ds have been taking £35 a month. So my cheap boots have now cost me over £200 quid. When i called them they said i couldn't cancel this vip thing that i never realised i had signed up for. Be very careful of this company. They are screwed now as i have cancelled my card and i will never order from them again!

Worst experience with online shopping I have ever had both in customer service and quality. I was first sent a pair of shoes that were used with scratches and called to ask for a new pair, needing them for an upcoming event. They said they would send me a new pair within a week but never received them. I called back after not hearing back for 2 months and they said the person closed the case and I couldn't get a refund. After talking to higher up administration for hours I was given my refund. After being a monthly VIP customer for 2 years I was upset and asked for some compensation, all they offered to me was 20% off my next order. So I cancelled my VIP monthly membership and they revoked my discount. WORST COMPANY EVER

So I bought sandals... SANDALS from this company once about a year and a half ago. Just found out a week ago they have been charging me $40 every month for a year and a half, I was so angry. That's over $500, I called the company and threatened to sue and take them to the better business bearue.(BBB), they refunded me $440 and chose two items to use up rest of the credits, then canceled my membership. They hassled me and tried to refund me as little as possible, but no, they can legally give you your full refund if you threaten them to the BBB, and I knew this, so they eventually gave me back my $440. Hope this helps for the people who say they couldn't get their refund back, you CAN.

They don't want to keep your repeat business. The clandestine way that they take your
Money and refuse to give it back is disgraceful. They had £70.00 of my money I've got back £35.00 and I will not let it rest. I want it all back. The Customer service dept - so called Fashion Advisers are so deceptive they are trained to go round and round to were your down.
The company is just a legal scam - they found a way to get your money and they are milking it. Just think of the interest they are making on your money. Those people that write good things about the Website are staff. Its a CON CON CON

I purchased a pair of boots from justfab a couple of months ago for around £8... or so I thought! I then read my invoice stating they were £35 but on my bank statement only £8 had come out. Checked my statement last night to find they have taken £35 from my account each month since buying the boots which I wouldn't have bought for £35 to begin with! So I call and get through to some girl called 'Tanya' who finds this highly amusing and tries to offer me 20% off my next shop! I politely told her where to stick it and asked she returned my money since I have no recollection of joining some VIP rubbish but she would not give me my £70 back! I paid through PayPal and not sure how to get it back! Can anyone help?

Bought something for my daughter last month - yoga kit - using Paypal - was not even aware I had set up any kind of account and absolutely not ticked any box giving me some blooming VIP membership - which apparently give this Just NOT fab business permission to take money out of my account every month towards stuff I haven't yet ordered! Gobsmacked to find £44 taken from my account today - daylight robbery! Did manage to get through and have been told I will be refunded and my account closed - I live in hope. Was told I had agreed to this insanity when I bought the items - arghhh! DO NOT GO NEAR JUSTFAB.

THIS IS ONE OF THE WORST ON LINE COMPANIES TO BUY FROM. THE PRODUCTS ARE SO CHEAPLY MADE AND THE CUSTOMER SERVICE IS A COMPLETE JOKE!
THE OWNERS ADAM GOLDENBERG AND DON RESSIER MUST BE LAUGHING ALL THE WAY TO THE BANK, STEALING MILLIONS OF INNOCENT PEOPLES MONEY.
KIMORA LEE SIMMONS IS THE PRESIDENT AND CREATIVE DIRECTOR OF THIS JOKE COMPANY, DOES SHE HAVE HER HEAD BURIED IN THE SAND? INVESTIGATIONS ARE ONGOING RE; THIS COMPANY.

I've only order one item from this site, and it was a purchase of a bag. When the bag arrive it was nothing like the picture. It was HUGE, almost look like one of those weekend bag. The bag on the model wasn't even that BIG, it was a medium size black satchel bag. Anyways, I called and wanted to cancel my membership because I didn't feel the need to keep reminding myself every single month that I have to "skip" each month if I didn't want to get charge $40. I called customer service to have my membership cancel, the customer representative was talking my ear off about staying with JustFab & I told him No, I'm sorry I want to cancel since I'm sure I won't be purchasing from them anymore. He put me on hold for 20 mins! Why? I hung up and called back and it was the same guy I've spoken to earlier. REALLY?! I'm so done. I will never ever ever buy from this website again. Worst customer Service ever.

So I got these shoes from justfabfor my mom's Christmas present and I thought it was a really good price because it was only about $12. After awhile I noticed that every month $40 was being taken out. I didn't know where this money was going so I callled them and they said that I was a vip member, but I never signed up for it. They said they would refund me for those 4 months and that they would cancel my membership. Don't buy anything from justfab. You might think that your'e just a guest member and only have to pay for those pair of shoes that you bought once. Though in reality there are scammimg you for your'e money. Please read everything before buying something online and don't do what I did!