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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Ordered some faux leather skinny pants from JustFab, and used my VIP credit. Very easy, got my item in my mailbox and it fits like a dream. I don't shop every month, but when I do, I'm always satisfied. Thanks JF!
Hello Sascz,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Everything arrived super fast. The packaging was tidy, shoes just like in the pictures and size was on point. Just as recommendation, add a little more description about the inside material. I was looking for something very furry for the winter and although it's fine, I would have gone for something else with thicker fluff inside.
Hello Veronica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My package was never delivered. I reached out for a replacement and was advised the company is not responsible for credits or replacements. I will never be ordering from Fashion Nova ever again. My order was $100, no package, no credit, so I just lost all together. The worst experience I have ever had.
Hello Kayla,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
FedEx is well known to be the most unreliable shipping company. I couldn't track my order, I was given several different delivery dates, the delivery date listed on the JustFab website and the one on FedEx website were completely different. There were no updates for a few days and then magically the order arrived. I wound be using JustFab again as fedex is HORRIBLE
Hello TaLeah,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I got a pair for 10 bucks and don't ever want to buy another pair. Ide like these replaced but ide spend 10 to ship back.
Hello Terri,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Love my new boots! They fit great, super cute and arrived quicker than expected.
Hello Jamie,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I ordered two pairs of shoes and received one pair of something completely different that I didn't order. I then was told one of the pairs I ordered they no longer have in stock and the other one I wouldn't get until I sent the wrong pair I was given back.
Hello Helen,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hola helen,
¡Nos alegra mucho saber que está satisfecho con nuestros productos! ¡Tu reseña significa mucho para nosotros! ¡Estamos muy agradecidos por miembros como usted y esperamos que se quede con nosotros en los próximos años!
Mejor,
Zeth
Loved them I ordered an 8 a bit snugg but I will work with it next time I am going to order 81/2 otherwise love the look style is way Kool!
Hello Katherine,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have always felt satisfied with my purchase. The product is always as pictured in website and I love wearing my boots, they are confortable and stylish. I just Love, Love, Love it!
Hello Hayme,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I tried to return one of the items, it is not returnable and I am nit sure why. The heels I purchased are entirely too small.
Hello Tasha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
AWESOME... KEEP UP THE GOOD WORK... However, I would like to see more platforms in all designs/ styles and please don't forget to incorporate more camouflage in both dress shoes and booties
Hello Benita,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
No recibí mi orden y quiero saber cuando me llegará
Hola Eelmy,
¡Gracias por escribir una reseña! Nos esforzamos continuamente para satisfacer las necesidades de nuestros miembros tanto como sea posible, especialmente con el envío de pedidos. En breve nos pondremos en contacto contigo para seguir ayudándote.
Mejor,
Decano
I bought boots for my daughter. As soon as she opened the box she immediately stated how expensive they looked. The fit was perfect. We highly recommend justfab.
Hello Suzanne,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I am stuck! I have so many credits and there are never new styles that I like! I want out but don't want to lose my money…. Frustrating
Hello Lane,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I still can not return/exchange an item. I visit the site on my computer and the page never loads.
Hello Jessica,
We are very sorry to hear that you have encountered a problem processing a return. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love the shoes. The only thing that I have a problem with is that one pair I ordered came in a bag not a box
Hello Robin,
We are glad you are enjoying our products! We appreciate the feedback and happy that you are having a great experience.
Best,
Zeth
I bought some boots, very beautiful but the material was very hard, everything else was excellent, thank you
Hello Marianela,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
On my very first order with just fab was not good. I order 3 pair of shoes the same size 11 and I didn't get what I ordered and the one pair that I wanted was the one that was the wrong size.
Hello Brenda,
It is with great regret that we received your feedback regarding your order. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Olá Ana,
Obrigado pela ótima revisão! Ficamos felizes que tenha gostado de nossos produtos e serviços! Garantiremos a criação contínua de produtos que atendam às necessidades de nossos valiosos membros como você! Tenha um ótimo dia!
Melhor,
Renz