From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I got my first pair for $10. I was little skeptical about this website, but I got the shoes in 3-4 days and I was literally surprised at the quality of the shoes. So, I bought a lightweight tactical boots and I am using it for work. It's great for the feet, doesn't cause any pain at all. I am glad that I found this store.
When I opened the boxes, I loved the look of every shoe I purchased. Upon trying them on, 2 of the 4 would not fit. One of the shoes I knew was not going to fit when as soon as a pulled it out. I even held it next to the other shoes and it was MUCH much smaller. Although it was labeled a 10 it was more the size of a 9. I now am trying to send the 2 pairs back just for a bigger size. Hope they have them because its been my past experience that ill just end up without the shoes I wanted.
Shoes came damaged. The purse sent was the incorrect style. I returned the purse so they can send the right one only to be sent the same damn wrong one.
I'm always happy with my purchase on JustFab. I love ordering my shoes from them. Highly recommended, will definitely be ordering more soon 🔜
First of all where is the wrong size? Different color not secure
Hello Lizeth,
Thank you for giving our products a try! We have a reputation for keeping our members happy and I want to make sure that you'll be satisfied with your experience, especially with the items that you have purchased. We value you as a member and want to make things right! Our Member Services Team will contact you right away to provide the most suitable way to fix your concerns without delay.
Best,
Chad
Very good, i have being a member for a very long time, since 2016 it says at all. Service well done. Good job.
I used to order from just fab years ago and all the shoes i ordered came with shoe boxes. I just ordered about 5 pairs and none came with boxes. The packaging was ripped and thankfully none of the shoes fell out. I gave 4 stars only because my daughter loved her shoes. Only reason it has 4 stars.
I ordered three pairs of boots everything about them are awesome.
I love Just Fab! It has quality merchandise at affordable prices. It is also easy to purchase items.
JustFab is an excellent shopping experience. All of the items are beautiful, fashionable, good quality and are very affordable.
Very fast shipping, nice quality product and I am very satisfied. Loved everything
The boots were just way too snugged for me. When the lining in them, my toes had no room. I would not be able
I skipped my month and still got charged. When I disputed the charge they cancelled my vip membership but still kept my $49 "VIP credit" for bundles, that can't be used because I am not a vip member--THEY cancelled it. They kept my money and refused to give me back my VIP membership so I don't have access to the bundles. Their stuff is cheap and overpriced and the quality is low. Think twice about signing up. If you do sign up for VIP--use it and cancel right after, it before the month is over so they don't get a chance to steal from you. They just take your money and there is no way to fight them. Scam and theft.
Hello Ryder,
I'm sorry to hear about your negative experience with our VIP membership. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The material wasnt what I thought it would be nice color and good for one wear
Hello Kimberley,
We really appreciate you sharing your thoughts on your boots, and we're sorry to hear they didn't quite meet your expectations. We know how important it is to feel confident in both the look and quality of your purchase, and it's disappointing when something doesn't turn out the way you envisioned. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Lia
I was mailed the wrong pair of shoes despite the fact I selected the right size. I ordered a second pair and the second pair size was correct.
Hello Larenzo,
We truly appreciate you sharing your experience with us, and we're so sorry to hear that you received the wrong pair of shoes in your order. We completely understand how frustrating that must have been especially when you took the time to ensure you selected the correct size. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Well my step daughter love both sneakers I got for her. Very looking style and very comfortable
Shoes fit perfectly. Arrived on scheduled time. Wil definitely order again.
I love my shoes and the styles and they are very comfortable
I really love the shoes and I couldn't ask for a better price. The delivery was reasonably fast. Highly recommended.
Bad experience was charged didn't understand the stipulations of deal charged card for more money later.
Hello Charlie,
We're so sorry to hear that your experience didn't match the quality of the shoes you received. We completely understand how frustrating it must have been to feel unclear about the deal's stipulations and then be unexpectedly charged more later. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Virginia,
At JustFab, we strive for our members' satisfaction and prioritize your shopping needs. I'm sad to know that you received a defective pair of shoes and an incorrect design for the purse that you purchased. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad