JUSTFAB UK

Good evening, I don't know what's going on, Justfab still wants to withdraw money from the bank when I already paid out as much as I had a long time ago, but you still want to withdraw 39 pounds, why is it doing this?

Avoid at all cost they will scam you for £35 a month if you inadvertantly check out as a VIP to receive your first discount. This will also be the last discount you receive as a so called VIP as it is a dishonest marketing technique and of absolutely no benefit to you. You will find it almost impossible to get these credit backs or spend them and also very difficult to cancel membership. Avoid just fab at all costs there is nothing fab about it or its shoddy overpriced goods.

Despite cancelling my 'membership' - JustFab have continued to take £35 from my account for a year saying I have no proof of cancellation. I purchased one pair of cheap shoes from them without realising I was being scammed for card details. Customer service is appalling. NEVER use this company unless you have money to burn. They have left me in tears.

This is a scam they secretly saved my card details when I bought a pair of shoes for 13.95! When I tried to find where they saved it on my justfab account I could NOT find them to delete it, they charged me £39.00 in November 2021 & I was shocked how I had been enrolled onto this without warning after reading reviews I will be asking bank to dispute the payment & hopefully I get it back. JUSTFAB should be banned! For scamming & their call costs 66p per minute they will keep u on call more than an hour to make that money back whether they decide to give u the "vip membership" scammed cash back or not!

I ordered 3 pair of shoes, they took the money from my acc and they send me after more then a month one pair totally different and very very bad quality. Total amount I paid for that it was £56.40. I send an email I didn't received nothing back. I'm also afraid to call them cause I don't know how much money is costing per minute.

You think you are getting a cheap pair of shoes. Especially now. I work for the nhs. Have 9 children and husband having to. Stay home. Not getting paid extra. But thos company take £35 from account. Now not enough to pay a bill. Angry. Why should u be able take a profit from.me when I put my life at risk for you?...

Such a waste of money and rip off! The Customer Service is really bad, incompetent, each of them say a different thing, they are confused and can't really deal with Customers. I have been waiting for a refund for 3 months... yes... 3 bloody months, still waiting and I am wasting my time chasing them by they can't win! I would give zero star if I could!

After your first purchase you become a bio meme we and they take £35 from your bank account every month without your notice. FRAUD

Stolony money from your account!
I was charged £39 each month for Nothing!
Do not recomend at all!

I ordered boots and trousers after weeks of waiting i called them many times and sent many emails to have my money back and they said that they processed the refund but until today after 2 months still waiting.

SCAM! I had absolutely no idea that I needed to log in and skip a month, nor did I realise that I was a VIP member. As it stands Just Fab have taken £210 off for me for services haven't received, I didn't want and was tricked into agreeing to. I have no idea how i'm going to cope financially. I've been paying as much as possible off my credit cards each month and wondering why the debt was not going down - it all makes sense now. Refusing to give my money back!

These are very fraudulent people. They do not make their terms and conditions clear. They should be ashamed of themselves. Karma awaits...

I have purchased shoes but they are tight. I returned them and drop off the nearest Hermes point but again they send me same size and same parcel.

I didn't purchase any VIP membership, my only fault that i trusted them and left my PayPal details, they charged me 35 pounds without my permission, then I'm trying to contact them since the last week and they don't give any answer?, I want a refund now. This is happening only with you, i never got any similar experience with any online shopping website?

I purchased a pair of boots costing £14.00. I signed up for VIP & it was not clear that they would charge me £35.00 per month for nothing. I am appalled at the conduct of this company. The products are sub standard & over priced. This is an absolute scam so be warned and don't get caught out.

I bought an emergency pair of party shoes and they signed me up for some VIP service which then deducted money 35 quid. It was not made clear about the automatic signing of this membership, nor the scam scheme of monthly deductions. The only option to cancel is by phone or live chat. I am abroad now so cannot call them and their live chat doesn't work, it says they are closed, even though their website says they are open during working hours.

I ordered 2 pairs of shoes and they delivered the wrong sizes. I called them to arrange an exchange and promised to collect it due to coronavirus lockdown. And its 2 months now and they have arranged pick up 4 times and still haven't collected.
The worst people you can trade with. Unless you wants high BP, dont ever think of engaging yourself with them.

This website will sign you up to a £35 per month VIP scheme without making it very clear - BE CAREFUL

The quality of their shoes is poor also

I would most definitely avoid

Took 49 pounds from my PayPal account but I haven't bought anything. Scandalous rip off and fraud. I want. A refund NOW

My young daughter had used my credit card to purchase 3 pairs of shoes in Oct 2017.
My card was then charged in Dec 2017 - each month -> Jan 2019. I personally gave no authorization for this transaction, no signature or voice confirmation. Just Fab performed no verification of card ownership. If they had done their follow up- I immediately would have said "NO". I have since spoken to a JustFab agent - I volunteered to get the call recorded- I made a vocal statement saying that "no authorization was given by me to debt my card £35 each month".
I am a 50 year old man, husband, doctor and I really have no interest in ladies handbags and shoes. I have reported this to my HSBC bank and they have been in contact with the Fraud department as well as UK Business and Trading Standards.

I have lost at least £1000 In credit and no shoes.
I have lost at least £1000 In credit since 2017 without being aware that every month this was been withdrawn from my account. I only used this once to buy a pair of shoes. I have lost this money and the help desk say it cannot be refunded. Do not use this company they take your cash without you knowing and then refuse to refund when you find out. This is from my grandmothers money to me when she passed and is irreplaceable. I will be seeking legal guidance

Absolute joke! They scammed me £35 a month without telling me or me agreeing to any useless rip off subsciption (that is apparently in the small print but I did not see any) when I bought one pair of cheap boots last winter. I can't cancel the subsciption or get a refund because I can't contact the company; the number they have doesn't work and just goes in to loop. I'm trying to resolve this with my bank however as I know the retailer they expect me to contact them. DO NOT USE THEM EVER!

Bought 2 pairs of boots £35 - happy with them. 1 year later, realise they are still taking £35 from my a/c - not on DD but from my card details they have kept.
When asked for my £385 back, was told I can buy shoes! Insisted on refund, they agreed to pay back £245 but keeping £140 'on my account'!
It will be interesting to see if I actually see any money back.