I bought an emergency pair of party shoes and they signed me up for some VIP service which then deducted money 35 quid. It was not made clear about the automatic signing of this membership, nor the scam scheme of monthly deductions. The only option to cancel is by phone or live chat. I am abroad now so cannot call them and their live chat doesn't work, it says they are closed, even though their website says they are open during working hours.