JustAnswerReviews 12,109

I agree with all the negative comments I've just read... wish I'd read them before using the site.
This is the second time I've been duped... the first 2 years ago that I had forgotten about when I was inadvertantly subscribed to a monthly charge for nothing.
This time from reading all the info on the site I thought there would be no charge until I was satisfied... I didn't even get an answer to my question and the charge was taken from my bank account.
Just answer also told me my email address was being used by someone else? How does that work?
My advice... stay away... can't imagine where the couple of positive reviews have come from!

Another reviewer who does not want to give this Company even 1 star
I signed up, like many others, for one answer (which was what we already thought we knew but we paid anyway) and without knowledge had apparently entered into a monthly contract for the following 2 years.
We did not use the site and on calling via my credit card Company was immediately refunded the latest year, but could not credit the first year as their system did not go back far enough.
I wrote to the Company who have completely refused to repay the additional £1,036 they have taken saying they only give credit 30 days and as this is older and they won't pay.
They have already agreed we never used the service so this is theft in my opinion.
Having seen all the other similarly placed individuals on the Internet I am disgusted they have been allowed to get away with this!.
We will take legal action to recover our additional year of payments. We have given them notice of our action and they are standing their ground that we are not entitled.
Let the Law decide

I wanted to find out if my cat who has been stressed out could take a xanax while on prednisone for too much calcium. She was going to the vet a week later, but I wanted a quick answer. The online vet gave a good answer, but it was the same one I had come up with on my own. A week later, I had 4 debits from my bank account. They totalled $39.00. I thought if I joined for 1 month it would be $18 for my questions. No. They billed my 21 for my questions (including tip), saying that was before I joined and 18 for the following month's bill. I just called to cancel, but they will not reimburse me the $21 for the only online question I asked. I would not use this site again. Next time, I'll just call my vet, or do what I think is best.
Patty

I have had a monthly subscription with this site for some 2-3 years. I am an enthusiastic supporter and recommend it to friends and acquaintances whenever I get the chance. Over time, I have gotten answers from car mechanics, dentists, lawyers, travel agents and of course, computer tech support, that not only saved me hundreds of dollars but have enriched my life as well. I do admit that on occasion ( that are very rare) instead of an expert, I get a lemon. However that pretty much goes for the rest of life.

I wouldn't even put one star to be honest. When we tried it once there was nothing said that its a subscription, we did one off payment on a credit card about 3 years ago ( well we thought that it is one off payment) and since then money was been regularly taken out every month and they were not shy to take out payment twice in one month! When we rung them to ask for refund they just politely told you where you can go! So much of their 30 day money back guarantee! Beware and avoid!

I asked a question concerning automotive electrical problems. By the time the "expert" gave me an answer, I had already figured out the problem and fixed it.
The answer from the "expert" was not accurate either.
They also automatically signed me up for a subscription for $24 per month. When I called about that, they said I must have clicked the button. That is absolutely wrong.
They did cancel the subscription, but to request a refund, you have to sign up as a member... which I'm not, and will not be.
My advice is to stay away from these folks... they are scammers.

justanswer.com kept our credit card number and refused to delete it from their system even after we cancelled our subscription.

BTW, we never got our free "Money Back Guarantee" refund-- that's a scam. Don't even try to speak with someone else besides the Asian call center worker who is reading from a very long legalese script of why you will never see your money again, and how they plan to keep your credit card number as well.

I used the site also. The advice was okay. I am in UK
However I too (allegedly) signed up for a subscription even though I remember specifically ticking the box that said I didn't want one. It seems that the site defaults to a subscription and many users don't check their statements, particularly PayPal ones to see what has gone out. It took ages to get the money back.
In all honesty, as they are offering unlimited questions for a monthly fee and the expert allegedly gets paid for answering those, it must be relying on slippage, people who ask one question and unwittingly sign up for a subscription otherwise the business would be running at a massive loss instead turning over millions of dollars.
I have looked all over the Internet for advice and the only other site here in the UK is this one www.expertanswers.co.uk which only gives you legal advice. To be honest, I asked a couple of questions in the advice was spot-on. On one of the questions they had no suitable expert and they emailed me and refunded me without me even asking.
Both sites offer 100% satisfaction guarantee but the only one that delivers is Expert Answers.
I fail to see how Just Answer can give 100% satisfaction if they don't give refunds, when asked, four weeks!
In my opinion, Expert Answers is light years ahead.