JustAnswerReviews 12,110

I wrote asking how to upgrade my computer from Windows Vista to Windows 7. The answer was that it could not be done until the computer manufacturer issues a new service pack and that I should just wait until that happens (it has been 5 years since I bought the computer and the manufacturer still has not issued the service pack). For this advice I paid $47.00.

I am very good at getting info from the web, a free source. Foolishly I allowed myself to get sucked into helpowl.com and somehow justanswer.com came with it (or vice versa). One of these required a good faith deposit of $5, but that immediately became in something near or over $20. No new information was forthcoming-I was sent the exact same web info that I already had from the manufacturer, which didn't answer my need for service details. I have searched the helpowl.com web site for ways to close my unsatisfactory relationship. In my effort to be fair this identical review is being posted with justanswer.com as well.
Frank L.

I am one of the experts on the site. I won't say what category I work in, but I do answer a ton of questions. I will say that the vast majority of these negative reviews I have read are because people either don't know how to use the site, or some other reason. You can post a one time question, and get an answer. The site does try to sell subscriptions from what I understand, but if you read what you are clicking on, you can avoid that. They are also very good about giving refunds. Aside from that, I cannot comment on billing issues as I just answer questions in my category.

What people don't always realize, is that we're not all doctors, lawyers, mechanics and appraisers sitting in a room together. We answer questions in our off time, while at home, work, etc. Yes, there may not be anyone online at 2am to help you fix your Honda... and no one may answer for days. That happens. Sometimes, your questions are so rare, unusual, odd or specific to you that we cannot answer them (No, I cannot say with 100% accuracy that the rock in your front yard is/is not from the moon!).

Like anyone, we expect to get paid for our work. Some people are thieves. They take our answers and run, and never pay us. Some people never come back to view the answers. Its not a perfect system, but it works.

NEVER use this site. NEVER give them ANY credit card information. They've been charging me $17.00 a month for the last six months and I have yet to talk to someone that can issue me a refund.

Don't let these folks get your money their return policy does not exist. They keep it and offer your a 25% discount on another question.

A total scam of your $$$. Do NOT use this. Stay Away. Waste of time and $$$. Paid $5 to wait and wait and wait some more for a response. And I was charged $5 for waiting. My time, my expense. Live and learn.

I had a vexing problem with my Subaru. There was a lot of conflicting advice on the various boards on the internet, So, I submitted a list of symptoms to JA and within 30 minutes I had a response and a recommended solution to the problem. The solution worked, saving me a trip to the mechanic and I am sure at least a $75.00 diagnosis and some unnecessary repairs (like a throttle body cleaning for $100 or an injector service for $150.00 all suggested on the net). For a $20 appointment charge and a $10.00 tip I think I was well served.

I contacted the doctor site since I was wondering if I needed to see my doc and they promised a response within 12 minutes - the doctor was IN. I gave an excellent description of symptoms, indicated I was diabetic and my age. Like someone else who reviewed them, I got a generic response but they did respond about 9 hours later with tendonitis. I went to the ER before I received their response and I had a life-threatening condition since it was cellulitis and something called SIDS due to MRSA. I was hospitalized for 10 days on 24/7 IV antibiotics. It had gotten into my bloodstream. These guys are not just crooks. They are dangerous.

Wow I don't understand all these horrible reviews? Ive had s everal experiences on that site, always with cat vets, and have always been extremely satisfied (though some vets are better than others, I chose mine carefully beforehand based on previous answers to other posters and avoid anyone who gave "generic" type answers or simply sent links to informational websites). I took a subscription for 2 months and there was absolutely no problem when I contacted customer service to cancel.As a matter of fact I had several contacts with their customer service reps via email(because my husband and I had both signed on to ask the same question so ended up with 2 accts and 2 subscriptions... Customer service fixed it all immediately and we were not double charged. I have always found them helpful and pleasant? I really don't understand all these negative reviews and problems people have had, i guess they were just unlucky or maybe other services are not as good as the VET question section? I have kept in contact with two of the expert vets and still ask them for help for "off hour "problems or while waiting to get to see my vet.My own family vet has always confirmed the treatment options suggested by the just answer vets so to me that gives them a certain credibility.

Posted a question and paid the required £33 up front payment. No answer other than an auto reply saying my problem would be looked into by Mr X the expert appointed to my case AND if i didnt Ike the expert i could choose another one.
No response for weeks. Wrote back using their auto response email and got another expert appointed and another demand for £40! It says clearly you only pay IF you are satisfied, which i was not! Demands for a refund go unanswered. THIS is a SCAM be warned.

I have only used justanswer once. I had a problem with my dishwasher. It was not heating the water. I had replaced the heating element which was a huge pain and it did not change the behavior. I came across justanswer and thought it was a scam but tried it anyway. The next step was a plumber and $$$.

I described the model, the problem and what I had done to try and fix it. I was fully expecting a answer telling me to replace the heating element again. Instead, I was told that on this model there was a common problem with a burned power relay on the control board.

I took out the control board and there was a big black spot under one relay. I tested the relay, put it back in and repaired the connection on the PCB. I put the control board back and now it works!

The answer was spot on and I did not have to hire a plumber. I gave the tech a stellar review and gladly paid the $38 which I thought was really high at the time but the plumber would have been 10x that + $200 for the new part.

I would use the service again but I do not see any reason to subscribe.