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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I spent time talking to on line chat help from Purator. They transferred me to a technician for a refundable fee. All I. Ended was someone to reschedule my delivery date for my shipment.
I am so happy! Sally DVM was very helpful and make me feel more comfortable with the issue my furry baby has.
I will use this website if my dog has any other issues.
A ton of guessing coughing like crazy could not be specific failed to answer basic questions just terrible not tactful at all
Hello Tameika,
I hope we've been able to resolve your concerns. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645
I have not been able to receive straight answers or explanations from the specialist I had. This doctor reaffirmed that the symptoms I have can definitely be part of the syndrome I may be dealing with.
Mark was very helpful. He took time to help me with where to go on my phone and what to do to see what was wrong with why my voicemail was not working correctly. He explained things clearly so that I could understand what to do.
Tim, gave me great advice. My motor is very old and parts are available. He gave the three sources to get an alternative part that will work I think. Waiting on the part, but Tim gave me some great ideas.
My dog was bit by a groundhog and I was afraid about rabies, but the vet explained to me that
The chances of getting rabies from a groundhog or slim and my dogs vaccine was most likely still good but if I was concerned, I can get a vaccine within the next few days and that would protect him so I'm taking my dog to the vet today but at least put me at ease for the night He was very helpful and I appreciated it very much especially because it was late at night. It was after midnight. So overall a good experience. Thanks. Just a sidenote they said it cost five dollars to join but then I was charged $29 extra once vet came on which they didn't tell me about but I figured there was gonna be a charge so that's fine but just know, there definitely is a charge obviously, but I think it was fair. Thanks
For two days I have attempted to get info as to where I can buy new sleeves for my CRE-C20 hearing aids. I have given up on getting an answer. Thanks for nothing. RBN
Hello Robert,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645
I reached out after my dog a cidentally chomped a brick of rat poison in half. I had already followed instinct and made him vomit, but Dr. Ruth still called me and we discussed everything in detail. She gave me instructions for the use of Toxiban, and information about timing and symptoms to watch for in my dog. She was so kind, quick, and very understanding. I felt supported and well informed for my dog's well-being and prognosis at a time when my vet was closed and I was terrified. Thank you so much Dr. Ruth!
It was so nice to chat with a technician online! He seemed quite confident in his knowledge/experience with my issue and suggested a solution! I don't know yet if it's gonna work but this was a very easy way to get the problem handled!
My nest doorbell has been offline for several months and of course I couldn't get a google customer service telephone number. I finally decide to give google nest chat a try. After a short chat he transferred me to JustAnswer. After describing the problem with Chris in a very short time he had the doorbell video back online,$45 dollars well spent. Chris's patience and understanding was very much appreciated.
Tech support was awesome! He was exceptionally talented on the computer and knew exactly what was wrong with my computer and how to fix it. I was VERY impressed! Thank you!
I have been working on a friends boat a Larson Bowrider that is about 30 years old and have no wiring diagrams of the looms. It has had a replacement engine the original V8 was blown up and a 4.5l diesel fitted. I can understand that the harness to the engine would now be incorrect but they just butchered it and left me perplex. I had cables that I had no idea what they were as the original colour coding had gone. Even red positive supplies were wired up with Black earth cable that was the amount of trouble I was in. With the assistance here I have slowly been able to correct a lot of problems but still going and we now have an engine that atleast turns over now. Thank you for your help.
Tech Ashu was very helpful by providing a detailed description of what I needed to do in order to resolve the issue. He was very patient and understanding. I highly recommend his services!
The tech was very knowledgable, told what the problem was. As soon as I did what he told me to—he had hung up and I tried to see if the problem had been corrected and sure enough—it worked. Thanks so much. Great service—very smart guy🙏🙏
Disney.com told me that Just answer would answer my question about Disney's app for $5. But they didn't say that they would be an ongoing monthly charge or $46.
Hello Rebecca,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645
Technician was most helpful; however I did not realize that I was signing up for a 'membership'.
NOT interested in membership
Hello Priscilla,
We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645
The AI component of the site gives the appearance that the tech will be able to help. In reality, the tech - while trying his best - was not able to offer any solution that I hadn't already tried. Waste of his time, my time, and my $5.
Hello Lynn,
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645
I was able to call up all the platforms on my TV but no programs would play. Dan walked me through the fix and now everything plays as expected. Thank you.
It took me 3 times to finally get an answer, one time may have been my fault as I lost service. The vet was very helpful and very pleasant to talk to. Thank you so much.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Linda,
This isn’t the experience we want for you. I hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.
Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645