Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Very professional veterinarian who answered all my questions.
Had a great experience Chatting with the Solicitor.
Met my exact requirement.
Cannot talk to anyone just online back and forth with no help.
AC had stopped working. Technical was quick to discover and helped me easy solve a blown fuse.
He gave me good advice regarding how to handle evicting a tenant. Which has eased my anxiety!
Very helpful could understand what they was telling me to do!
Informative.helpful.answer question in plan English not mechanical speak.
After some false starts my problem was solved.
That's all I have to say.
Jeff did help me some but was rude and condescending.
Hi Betty,
We appreciate that you let us know this. I have submitted your question to our Expert Quality team for review so your Expert can be addressed. I see that your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Glad we got the dishwasher going again—was full of dishes to be washed
Hi Pat,
We're glad you were able to get your washer working!
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Chris provided great service and replied to all my questions
Brad was very helpful and he was very direct so I could do the job.
The service with the answer to my problem was Very Fast and understandable to me.
Short wait and everyone was professional and very nice.
This site is nothing but a SCAM BEWARE SCAM SCAM 7 day trial is nothing but lies beware of this site SCAM SCAM
Hello Graeme,
Thank you for getting in touch with us about this.
We're sorry to hear that you were unhappy with the trial period. We would love to take a look at your account to see what happened, and we're certain that we can resolve any billing or account concern.
Please reach out to our Customer Care team directly by E-mail at Solutions@justanswer.com, or you can also reach us by phone at (800) 905-0124
If you need to take any action on your membership, you can do so from the Edit Membership page here: https://my-secure.justanswer.com/managepearlunlimited
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care
Solutions@justanswer.com
The overall experience was good. However, you need to make it easier to upload pictures.
I got very quick, easy to follow & thorough responses in walking me through a fix on my old Mac.
Would recommend for the depth of objective advice received in response to our complex dispute.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard,
I hope you've been able to log into your Amazon account and find your original order. You should be able to return it from there. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35