Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Fast and very good communication with the JustAnswer people
I use "Just Answer" all the time. It's Great! Never have had any issues with it.
I dealt with two technicians they're both good!
Thank you Just Answer!
The experts are well versed in computer troubleshooting.
Reverse credit card charge 46$ did not answer intuit turbo tax question
I could not empty my system in 6 days, his advise helped.
Quick response with knowledge advice. Fixed the issue in minutes.
I followed the instructions. Thank you for your expertise.
I asked a specific question and they requested more money!
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Good and fast responses, pleasant experience. Everyone seemed very knowledgeable.
I follow advice and took my kitty into a vet the next day. He's lots better now.
Extremely helpful and did exactly what I requested
Responsive. Patience. Able to give advices. Responsible.
Impossible to ask questions as sms would not deliver
Hello Rene,
My heart and prayers go out to Mother and Baby. I hope they're both doing okay. I'm sorry to hear that you had problems with SMS and I'll pass your concern along. Thank you for taking the time to let us know. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
The person I spoke to was polite, knowledgeable and generally very interested in helping me.
Excellent help. The expert knew exactly what i needed to find out. That's unusual.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
How does just answer's board of directors stay out of prison?
Everyone was helpful and courteous.
Agreed to refund money
Very helpful. Also, followed up and genuinely seemed willing to help. Thanks
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28