Overview
JustAnswer has a rating of 4.3 stars from 9,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Rapid, knowledgeable and responsive help. Positive outcome and pleasant engagement.
Good answers. Able to pass on to tech working on my vehicle
Overall experience was excellent
Thank you for all the help
I joined for $5.00. Where did the $30.00 charge come from?
The advice I was given from the urologist was very helpful.
Quick response with detailed explanation. It solved my problem
Quick response, experienced and knowledge with the information.
Quick response; clear instructions about what action to take and my rights in the situation.
Because he was unable to help I feel my money was not well spent and wish to cancel my membership.
Very helpful,, dr was knowledgeable and I could tell wanted to help..
The expert gave me a quick response in an easy to understand manner
Took his time to explain things and answer questions.
Attempting to get Roku setup, never got the call back that was promised. Very disappointed!
Hello,
Thank you for reaching out to us at JustAnswer and we apologize for the confusion.
We noticed that you visited us thinking we were another company. We’re not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
So misleading, advertises $1 with money back guarantee, my card got hit for $46, never again.
Hello Terry,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Very helpful his suggestion worked out great. Kind
Any problem I had was quickly answered by an accountant.
Extremely helpful. I have used this service for many years.
Such a knowledgeable and kind Dr.Dave pleasure dealing with him
You have great customer service representative. Mr. David was kind and patient very helpful.
Excellent service honest dependable customer care support
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Becky,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35