Overview
JustAnswer has a rating of 4.3 stars from 9,822 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Tomorrow and Thursday there was no beating around the bush or anything. Small talk I guess you could say. She got right to the point told me exactly what I needed to know. Made me feel so much better.
I am a satisfied customer; to know I had someone as an expert to help care about my pet, made a world of difference my pet will thrive.Thank you
My help was in the area of updating my payment method. I didn't really need tech support only a service Rep, but the service was great.
Very professional, caring, and showed a desire to help showed courtesy to a elder customer please keep her she is truly a believer in your values
I had a faulty starter that I needed to take back to the store, he let me know about the warranty and which was a better brand to buy.
It did cost me more than indicated. And I hate communicating with AI. It did not understand everything I said. But I eventually got hooked up.
Both my laptop and my desktop had strange software glitches that the tech patiently and expertly repaired on-line.
The expert was attentive and competent. He persisted and walked through the issue in a comprehensive troubleshooting manner.
Evan was very kind and direct, and gave me information about free forms and a way to answer my questions. Very good!
Knowledgeable and able to calm my fears. The lawyer explained my liabilities and warned me about possible scenarios.
Mike was excellent and was absolutely professional. He was fast, concise and provided the exact information I needed to complete my repair.
Poor experience taking money out of my bank account with out no real help to resolve my problem with the TV reception
I was upgrading to a smart thermostat but it wasn't working. The tech helped me figure out the wiring problem that was causing the issue. He was friendly and not condescending at all. Thank you.
Kevin was very knowledgable and very helpful. I didn't think I would ever pay for online help like this but it worked out very well. Thank you.
I needed help troubleshooting the convection fan on my Samsung oven. The technician gave me a list of symptoms to accurately pinpoint the problem. After identifying the correct symptom, he gave me a list of possible problems. Next he gave me options for correcting the problem and helped me determine if I could do the repair myself. Then with the model number, he was able to send me a link to the part number to order the part I needed. So now I am waiting to receive the part and will see how easy it is to install. I'm confident if I need more assistance, I will be able to check with Dino.
Happy Friday Dr John the symptoms he knew like I did she was dying I appreciate everything but I'm going to have to cancel my membership cuz I don't have animal anymore
I wanted to file a small claims against a company in China. Found it would not be worth the expense I would have to pay
Mark was very professional and explained various scenarios and options for me to consider as I go forward. He was also very kind and helpful.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Corey,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645