Overview
JustAnswer has a rating of 4.3 stars from 9,627 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Pearl you are a star, thank you very much for your help
So I was on the internet Googling parts for my Saturn and all the sudden this Banner pops up says ask Saturn mechanic any question for $0.99 so I gave my credit card information and typed out my question. And right away cash app tells me you got billed $0.99. And then billed $34 so they haven't gotten back to me yet I called the customer service and have them on the phone long before the mechanic even got to my question and I explained to her I wouldn't ask any question for $35 much less $35 every month and I already knew that the money that was in my bank account was already supposed to go to another bill that just had not taken it out yet and since you had done anything for me and this was obviously some kind of big misunderstanding why don't you stop the thing and I don't Bill me since you haven't done anything for me yet that customer service rep was so rude oh no the only thing we do is not charging for the next upcoming month up next coming months apparently you ask a question then you get signed up for a monthly thing at $35 a month that's crazy who would do that so then I can email from the president of customer service oh no you asked your question we don't we don't do anything when somebody's ask the question oh yeah you don't do anything cuz you got my money they're rude they have no character and they're not that stupid they don't know that they're scamming everybody all you got to do is read all the reviews on this page and it will tell you so anyway not only did they charge me $35 but they cost me probably another $200 because they're bait and switch they put up a $0.99 Banner and then you don't know about 34 dollars till you already paid it so I talked to cash app and I said we can't do anything because it's pending so I'm sending a screenshot from cash I have apparently they paid the 99 Cents but the 34$ is still pending
My experience was horrible and still is until I can feel safe again.
They were able to refund my money quickly and efficiently
Quick response, accurate and helpful answer, thank you Brandon!
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
Both experts answered quickly and professionally.
Excellent service
Very pleased with response from pearl and Anthony, they were very helpful.
Kasey was the best. Gave me some great options to deal with the issue in my yard.
The answer was complex given my problem, but at the same time it was very clear.
My experience with the doctor was very good, very knowledgeable and put my nerves at ease
All I did is put gibrish and she/bot talked like I said something normal so if I were you I would not buy a subscription okay
Hello Cooper,
I'm so sorry for your experience on the site. Pearl Wilson is an AI assistant that customers initially talk to so that we can find a suitable Expert that can help.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
Lawyer was quick and clear and concise. Gave me the answer I needed.
A very difficult challenge involving Office 365 link to Domain Name and like Microsoft they persevered working all angles to Find a Solution.
Asked a important question and was immediately acknowledged, and addressed.
Quick, easy, patient, and knowledgeable. Needed a quick answer and they were there. So cool.
Try it out to learn a bit more than you think you do
Very good once I got to Priscilla. She was very informative
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patrick,
Thank you for letting us know and we're sorry for any confusion. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
Please reach out to us with the email address you used to set up an account so we can help you with the cancellation.
We look forward to assisting you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18