Overview
JustAnswer has a rating of 4.3 stars from 9,693 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
As a novice car builder, he got me back on track after running in circles. Highly recommended
Carter replied fast. He answered my questions completely. Was friendly and understanding.
Have been waiting for someone to answer my question but can't seem to get a response
Roger completely answered my tax question, saving me the trouble of getting it answered with the IRS on the phone or in person.
I asked for legal advice on how I could get the house that I owned before marriage.i
I wanted phone number for billing at Uber and the phone number would not take my call
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I paid $68 for the chat and then $85 for a phone call to be told I need to Google the visa I need. DO NOT waste a penny with this website.
Hello Morgan,
Thank you for your review and we'd like to make this right for you.
Please reach out to us and provide the email address you used for registration so we can provide further assistance.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Excellent- he was patient and very clear with his assistance
Not satisfied at all since I feel like it is a scam.Why should I pay R365 when MTN servicesare free of charge
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I think that I need to find out if these 2 girls get any money from this sell
I went on Just Answer using a FREE TRIAL MEMBERSHIP and got remote assistance for another $5 after refusing the $39 first offer. The tech did some stuff and left me to wait for a download and we disconnected from the remote assistance. Hours later I tried to reach the tech because he did not finish the job and called Just Answer to get what I thought was just going to be the $5 because the problem was not solved but when I went into My Account I had numerous charges. They charged me the full rate for the remote assistance and a membership fee and more. So I figured I would milk it for the few days and then saw a "Take advantage of your $5 membership by asking more questions in 150+ categories. You can even ask questions for your family and friends." So I called to look into that deal but I was challenged with, "You on a $5 membership so you can't have that" I told them I am on a Free 7 day trial, he told me the Free trial is $5! Ummm... so when did free become $5? So I looked at My Account and saw no $5 fee for the Free Trail but I apparently can't get the $5 Membership. All in all stay away because there is too much deception. Also the sight is un-secure as well, I noticed in the address bar. Also every time you post a question or response to your MIA missing tech(s) they charge you $18. So when your thinking you connecting back with your tech and say, Hello are you still there?" that's $18 then you get a email and text that the tech responded back to you but you see nothing so you write," I see you responded back to via texts and email but I see no message coming through" Boom another $18 and this goes on and on because you keep getting emails and text messages sent to you saying you got a response and nobody is there. Just stay away...
Hello Gaye,
Thank you for getting in touch with us about this experience, we apologize for any confusion that you experienced.
In looking at your account, it does appear that you might have had some trouble navigating the site to respond to the Technician. It appears that new questions were posted as opposed to replies to the ongoing conversation, this may have made it seem like the technician wasn't responding. The site is also secure, when you're logged into your account, any question pages as well as payment pages or pages with personal information on them have the following URL "https://my-secure.justanswer.com".
It does appear that you were on the membership as well, but it seems that we may have sent the wrong membership marketing email. At this time, all of the charges that you incurred have been refunded and you should not see any further emails regarding the questions or the membership.
Please feel free to reach out to our Customer Care team if you've got any further questions about your account and we're happy to help.
Regards,
JustAnswer Customer Care
My technician understood my issue and quickly solved the problem.
Wen understood what I wanted to achieve and she delivered it.
Paul was able to pull up my answer promptly and accurately
I was very pleased with how friendly and knowledgeable they were. Thank you for the help!
My ceiling fan remote had to be reprogrammed Franklyn helped me find the code.
Buying an expensive item and not wanting to break it, JustAnswer's was a big help.
Battled with my issue without being able resolve it myself. It was resolved within minutes
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Henderson,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35