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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,200
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Michigan
1 review
0 helpful votes
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Cost was not disclosed properly
May 30, 2024

Not happy with charges. Please cancel and refund my money

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2024
JustAnswer S. JustAnswer Rep
11 months ago

Hello Tammy,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Kansas
1 review
0 helpful votes
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Amazing
May 30, 2024

Great friendly service, quick and efficient. I got helped in 20 minutes.

Date of experience: May 20, 2024
Pennsylvania
1 review
0 helpful votes
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Was very fast to get honest answers
May 30, 2024

Gave local contacts after talking about our problem. Thanks

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 20, 2024
JustAnswer S. JustAnswer Rep
11 months ago

Hello Greg,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

New York
1 review
0 helpful votes
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Non-taxable income
May 30, 2024

Answered hard to fine questions. With precise answers

Date of experience: May 20, 2024
Texas
1 review
0 helpful votes
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Printer problem solved
May 30, 2024

Very quick and thorough process which resolved my print queue issue

Date of experience: May 20, 2024
Texas
1 review
0 helpful votes
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Attorney recommendation
May 30, 2024

Ron was knowledgeable and provided answers quickly.

Date of experience: May 20, 2024
Idaho
1 review
0 helpful votes
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Deed
May 29, 2024

Excellent and referral to attorney close to me to follow up.
Thank you.

Date of experience: May 19, 2024
Uruguay
1 review
0 helpful votes
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Excelente atención
October 21, 2024

Interés por solucionar mi problema y rápida respuesta. Excelente atención

Date of experience: October 10, 2024
California
1 review
0 helpful votes
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Fast and accurate responses
April 12, 2024

I needed to confirm my estimated taxes made online to IRS in 2023. The Expert provided to me the 2 IRS websites to obtain answers to my questions.

Date of experience: April 2, 2024
Texas
1 review
0 helpful votes
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It was the very best teck support I have had and I have had many

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Quick response, great recommendations.
May 28, 2024

Loved the experience. But was told it only cost $5 to join and then was told it was $40…

Date of experience: May 18, 2024
Australia
1 review
0 helpful votes
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Rip off
May 29, 2024

Told in an SMS that it would only cost me $2.00
My bank account shows$ 66.00 paid to Just Answer

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2024
JustAnswer S. JustAnswer Rep
11 months ago

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Colorado
1 review
0 helpful votes
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Got the answer I was looking for
May 29, 2024

Very helpful answering my question. 100% recommend.

Date of experience: May 19, 2024
Texas
1 review
0 helpful votes
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Quick and understanding
May 29, 2024

First time and seems like a great way to communicate

Date of experience: May 19, 2024
Florida
1 review
0 helpful votes
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Thoughtful and helpful
May 29, 2024

Dave was kind, thoughtful with his answers, and I feel like I'm not alone.

Date of experience: May 19, 2024
Florida
3 reviews
0 helpful votes
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The technicians solved my problem
May 29, 2024

He diagnosed my issue and simply explained it to me o terms I can understand

Date of experience: May 19, 2024
Minnesota
1 review
0 helpful votes
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Amazing consultation
May 29, 2024

Great conversation and all my questions were answered.

Date of experience: May 19, 2024
Texas
1 review
0 helpful votes
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Oven part search
May 26, 2024
Updated review

Extremely professional and friendly. Ordered part once I got the part number.

Date of experience: May 16, 2024

Conjunctivitis
April 7, 2024
Previous review

De Roberts was prompt, very helpful in the advice for my 93 year old mother.

Date of experience: March 28, 2024
New Jersey
1 review
0 helpful votes
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Calm me down
May 7, 2024

I got answer that calm my anxiety of what to do with my dog health situation.

Date of experience: April 26, 2024
Georgia
1 review
0 helpful votes
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Very helpful
May 26, 2024

Was prompt on the call and helped me and had a lot of info on what I was asking about

Date of experience: May 16, 2024