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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Oregon
1 review
0 helpful votes
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Sick Cat
March 26, 2025

Dr Mike was great. He gave me alot if useful information. I was able to find a website and order antibiotics for my cat. It set my mind at ease

Date of experience: March 16, 2025
Florida
1 review
0 helpful votes
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Great Suggestions
February 21, 2025

Carolyn offered great suggestions, several techniques to manage my Koda's aggression. I'm only on day 2 but so far it's working great!

Date of experience: February 10, 2025
Maryland
1 review
0 helpful votes
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Competent response
March 11, 2025

Dr Emmenoff gave me great guidance regarding my cat and his issues. I will make an appointment with his regular veterinarian.

Date of experience: March 1, 2025
New York
1 review
0 helpful votes
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Saved us a trip to the emergency
February 19, 2025

Our dog got into out Marijuana stems. We were so worried about her as she was acting weird. Induced vomiting and she was fine.

Date of experience: February 7, 2025
Oregon
1 review
0 helpful votes
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Did not agree to subscribe
May 17, 2025

I tried to cancel and get a refund. I was not made aware of the charge. Chat cut me off in seconds and repeated what I already talked about.

Date of experience: May 7, 2025
Florida
1 review
0 helpful votes
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Diarrhea
May 3, 2025

The doctor told me exactly what to do and I thank you very much for that. Settled my mind so I could sleep in so good my baby boy.

Date of experience: April 23, 2025
Illinois
1 review
0 helpful votes
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We went through a bunch of diagnostic tests and found a glitch in the hds 12 live. Reset it and and now all is working as should. Thank you

Date of experience: March 31, 2025
GB
1 review
0 helpful votes
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Expert advice
April 27, 2025

Josh sorted this out and sent me a couple of dowloads which were very helpful, problem solved and thank you.

Date of experience: April 17, 2025
Maryland
1 review
0 helpful votes
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My Camera
February 22, 2025

You did really good but I still can't record myself on there and I don't know how to delete the camera and put a new one on I'm still trying I really want to be able to record myself on there

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Legal questions
December 25, 2024

The advice & recommendations I received from the legal expert was very informative. He listened to my situation and was very receptive to my questions. He gave clear and thorough information. I'm also really happy that I received a timely return call especially since it was a Sunday afternoon. My only regret is that I didn't register for an account prior to speaking to a lawyer. Mind you it is a membership and you have to pay the initial $5 fee and a fee of $46 the month prior to getting any advice. You have to cancel within 30 days so you are not the next monthly fee. You can pay by debit, ApplePay or PayPal. I paid using ApplePay as I have to approve of the transaction. It was good to have some informative & timely advice. FYI, make sure that you don't have phone blocking on or enabled for unknown numbers like did. Turn off and call gets right through. Good luck to you!

Date of experience: December 15, 2024
Arizona
1 review
0 helpful votes
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Not much help in my situation
February 26, 2025

I spoke with mechanic within ten minutes after registering with JustAnswer.
Mechanic notified me that the latch on the hatchback was broken and should be taken to a mechanic for repair.
I was already going to do this anyway.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 16, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello Alexander,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Canada
1 review
0 helpful votes
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Dr Emily was really helpful
February 19, 2025

My dog developed a rash (possibly from road ice or?). Being Sunday, hard to get him into a vet without paying a fortune so got great advise from Dr. Emily. Will see how he does overnight but the rash seems to have calmed from bathing and a soothing spray.

Date of experience: February 9, 2025
California
1 review
0 helpful votes
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Very helpful to make sure my dog was safe.
January 11, 2025

My Australian Shepard ate some raisins and the vet helped med determine how much and that we needed to induce vomiting. We did and my pups if doing great.

Date of experience: January 1, 2025
New Mexico
1 review
0 helpful votes
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Very clear and thorough
May 17, 2025

Ragini went thru every step to get my iMac updated and with improved workability. Very concise, helpful and human!

Date of experience: May 7, 2025
Arkansas
1 review
0 helpful votes
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The correct information
April 21, 2025

From the information I received from the experts regarding the issue I was having with my cassette tape deck I was able to make it decision on what I needed to do.

Date of experience: April 11, 2025
Massachusetts
1 review
0 helpful votes
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Bmw question
March 29, 2025

Had an issue with sputtering start after fueling up. Pete answered all my questions with confidence and excellent knowledge.

Date of experience: March 19, 2025
Mississippi
1 review
0 helpful votes
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Excellent!
February 12, 2025

The person who helped me was extremely patient and helpful and now I have my music again!

Date of experience: February 2, 2025
New Jersey
1 review
0 helpful votes
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The Best
March 24, 2025

It took less than five minutes and my microwave was fixed. Dino Wawa professional, courteous and experienced. The Best!

Date of experience: March 14, 2025
Colorado
1 review
0 helpful votes
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I thought I followed the instructions to the letter which were that of Libre 14 day, but I learn the back of the phone should be free of protective covering.

Date of experience: January 16, 2025
Texas
1 review
0 helpful votes
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Helped ease my mind!
February 11, 2025

My puppy killed a bee and I was scared she would have an allergic reaction. Vet helped ease my mind and gave great advice!

Date of experience: February 1, 2025