JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
He was really caring and listened to everything i had to say.
I was happy to discover this service was well worth it. I took pictures of my pieces, submitted them, and within 20 minutes, I had my appraisal. Very satisfied!
I was directed to the service with "Recall Details" on my Whirlpool dehumidifier. Apparently, the information was not correct and Just Answer gave me a phone number for Whirlpool, which was not on the information sheet I had. I hope I'm not charged for that information, since I had to give my charge card information to get to chat with anyone.
This site is awesome, I had a great experience with the vet I spoke to and she was very quick with her responses and knowledgeable. I feel much better now that I spoke with her and my mind is at ease! I will definitely be using this site again if I have any questions about my cat.
I need advice on how to get my apartment owners to fix my almost inoperable patio door! I am currently handicapped and am having hip surgery in two weeks! I may have to use that door to enter after surgery.
He gave me a couple of suggestions that I will try and hope that gets me closer to my goal.
Mick was very gentle in explaining my confusion. He knew the function of the wrong button I was pushing. That solved another issue for me.
Very quick and helpful. I appreciate your help very much.
The return call was too long a wait for me that particular day. I am glad to have gotten a response with an option to continue my question. Meanwhile I did contact my vet service who will see the rooster. So I am relieved. Thank you for offering this service.
I have talked to a mechanic (Bart) and he was super informative and knowledgeable about my situation and he has also had plenty of years experience with my issues. It always helps to get a second opinion and my situation was pretty easy to just explain so we figured out what the main issues could be which gave me more knowledge to get the vehicle fixed. I am so grateful to have an honest answer from someone other than taking it somewhere and getting the run around from someone who may not be honest, and now thanks to Bart I know what to look for.
I needed clarification on filling out a court document, and I received concise and easy-to-understand instructions!
This lawyer was amazing and helpful. He let me know that although you have your rent payment or assistance you can still be evicted from your home at anytime. He was honest and sincere and a huge help
I had severe pelvic cramps possibly being related to IUD shifting. Doctor told me I should take ibuprofen and if it didn't get better to see a doctor to make sure it iud hadn't been displaced. He was very knowledgeable and helpful!
Thank you as you confirmed what I thought was going on during Test Drive and how to approach with the Dealer.
I felt reassured as soon as Dr Scott started asking questions regarding the situation. Molly could not seem to walk forward easily but was stepping backwards. I she laid down but standing back up seemed painful. After I gave him all the symptoms, he suggested Tylenol. I prepared that so she eat it and Molly got up and walked slowly to her regular bed and laid down. I felt like she may have possibly slept in a position or got up in a way that could have resulted in pain as he suggested. She's taken the Tylenol now and we will see how things go from here. I'm much relieved that she at least walked and his thoughts on her issue made me feel much better about her. Thank you, Dr. Scott!
They did help, but for some reason while I did receive messages on my phone, the phone didnt let me reply
We were trying to get the house vacuumed before Easter, and we couldn't find he owner's manual. We moved about a year ago, and some things have "disappeared". We connected with Dino via "chat", and magically the manual for our vacuum was available to download on our computer, and he answered some specific questions for us. We were lucky!
I came home from work and saw that my dog ate a lot of chocolate muffins. I was freaking out starting to panic and spoke to the Doctor Who was extremely calming and informational. Not only did he guide me step-by-step on what to do next, but was assuring and made me feel 1 million times better about what to do and with having zero experience with the situation I felt I was able to overcome and handle it so much better. Definitely need more people like him!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care