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JustAnswerReviews 11,720

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,664
This company responds to reviews on average within 1 day
West Virginia
1 review
0 helpful votes
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Bankruptcy and Eviction Help
April 8, 2024

This lawyer was amazing and helpful. He let me know that although you have your rent payment or assistance you can still be evicted from your home at anytime. He was honest and sincere and a huge help

Date of experience: March 29, 2024
Australia
1 review
0 helpful votes
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Excellent
April 8, 2024

Excellent, informative, concise. Would prefer this exert forfeiture property related questions in Australia

Date of experience: March 29, 2024
Kentucky
2 reviews
1 helpful vote
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Pelvic Pains
April 8, 2024

I had severe pelvic cramps possibly being related to IUD shifting. Doctor told me I should take ibuprofen and if it didn't get better to see a doctor to make sure it iud hadn't been displaced. He was very knowledgeable and helpful!

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
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Test Drive Quandry
April 8, 2024

Thank you as you confirmed what I thought was going on during Test Drive and how to approach with the Dealer.

Date of experience: March 29, 2024
North Carolina
1 review
0 helpful votes
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Black lab unable to walk forward
April 8, 2024

I felt reassured as soon as Dr Scott started asking questions regarding the situation. Molly could not seem to walk forward easily but was stepping backwards. I she laid down but standing back up seemed painful. After I gave him all the symptoms, he suggested Tylenol. I prepared that so she eat it and Molly got up and walked slowly to her regular bed and laid down. I felt like she may have possibly slept in a position or got up in a way that could have resulted in pain as he suggested. She's taken the Tylenol now and we will see how things go from here. I'm much relieved that she at least walked and his thoughts on her issue made me feel much better about her. Thank you, Dr. Scott!

Date of experience: March 29, 2024
Greece
1 review
0 helpful votes
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Friendly and fast
April 7, 2024

They did help, but for some reason while I did receive messages on my phone, the phone didnt let me reply

Date of experience: March 28, 2024
Texas
1 review
0 helpful votes
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We were trying to get the house vacuumed before Easter, and we couldn't find he owner's manual. We moved about a year ago, and some things have "disappeared". We connected with Dino via "chat", and magically the manual for our vacuum was available to download on our computer, and he answered some specific questions for us. We were lucky!

Date of experience: March 28, 2024
Texas
1 review
0 helpful votes
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I came home from work and saw that my dog ate a lot of chocolate muffins. I was freaking out starting to panic and spoke to the Doctor Who was extremely calming and informational. Not only did he guide me step-by-step on what to do next, but was assuring and made me feel 1 million times better about what to do and with having zero experience with the situation I felt I was able to overcome and handle it so much better. Definitely need more people like him!

Date of experience: March 28, 2024
Washington
1 review
0 helpful votes
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No connection to WIFI
April 7, 2024

I was passed around 4 times until Josh took time and patience to help me. Problem was solved next day

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Judith,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

South Dakota
1 review
0 helpful votes
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1999 Neon
April 7, 2024

Ask about the vechicle took the time to come up with a plan and then explained step by step what to do and answered my questions along the way and came up with his recomendation.

Date of experience: March 28, 2024
GB
1 review
0 helpful votes
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Get Carlos in your corner
April 7, 2024

Talking to Carlos, I felt like he was willing and ready to fight for me. He was knowledgeable and passionate about taxes. Loved talking with him.

Date of experience: March 28, 2024
Illinois
1 review
0 helpful votes
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Quickly answer legal questions
April 7, 2024

I hope you used JustAnswer for quite quite a few of my legal questions. The response is always fast. I'm impressed by how much expertise is on tap.

Date of experience: March 28, 2024
Texas
1 review
0 helpful votes
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Fast!
April 7, 2024

Thankful to find this. I have been googling everything I could think of and stumbled upon this. Very helpful to know for sure what was going on with my body.

Date of experience: March 28, 2024
New York
2 reviews
0 helpful votes
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Knowledgable
April 7, 2024

The experts answered my questions quickly. I was really worried aboout sale of home and new information has put me at ease.

Date of experience: March 28, 2024
Massachusetts
1 review
0 helpful votes
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Good Job Jess!
April 7, 2024

I had a problem with Power Point on my Mac. Jess was ver patient and walked me through how to fix it.
He talk me several way to communicate with him such as taking screen shots, which I have never done.
It all worked out and I am very happy with the service.

Date of experience: March 28, 2024
Canada
1 review
0 helpful votes
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If my case should go against me he told me of another avenue I could pursue that no one else had told me.

Date of experience: March 28, 2024
Florida
1 review
0 helpful votes
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Great Experience
April 7, 2024

Quick and precise responses and very charismatic. I have an idea of what I can do now. My questions were answered and the attorney spent the time to explain.

Date of experience: March 28, 2024
New York
2 reviews
0 helpful votes
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Knowledgeable
April 7, 2024

Answered all my questions and had all the proper tests and Wiring colors description

Date of experience: March 28, 2024
California
1 review
0 helpful votes
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I reached out about a possible HIPAA violation and was given detailed information that I could understand, suggestions to address the problem and links to further information about that topic. I felt so much relief after our conversation and it gave me enough hope to stay in the game. I will definitely use this service anytime I need it in the future; it was well worth it!

Date of experience: March 28, 2024
Michigan
2 reviews
0 helpful votes
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Great Lawyer
April 7, 2024

My questions were answered quickly and clearly for me. Very happy with the results.

Date of experience: March 28, 2024