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JustAnswerReviews 11,689

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,661
This company responds to reviews on average within 1 day
New Hampshire
1 review
0 helpful votes
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Fast responses!
April 8, 2024

This site is awesome, I had a great experience with the vet I spoke to and she was very quick with her responses and knowledgeable. I feel much better now that I spoke with her and my mind is at ease! I will definitely be using this site again if I have any questions about my cat.

Date of experience: March 29, 2024
Michigan
1 review
0 helpful votes
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I need advice on how to get my apartment owners to fix my almost inoperable patio door! I am currently handicapped and am having hip surgery in two weeks! I may have to use that door to enter after surgery.

Date of experience: March 29, 2024
Ohio
1 review
0 helpful votes
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Too long of a process just to cancel a free prime trial subscription.

Date of experience: March 29, 2024
Denmark
1 review
0 helpful votes
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Brief but productive
April 8, 2024

He gave me a couple of suggestions that I will try and hope that gets me closer to my goal.

Date of experience: March 29, 2024
Ohio
1 review
0 helpful votes
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Mick was very gentle in explaining my confusion. He knew the function of the wrong button I was pushing. That solved another issue for me.

Date of experience: March 29, 2024
Washington
1 review
0 helpful votes
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Thank you for your advice.
April 8, 2024

Very quick and helpful. I appreciate your help very much.

Date of experience: March 29, 2024
Minnesota
2 reviews
0 helpful votes
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Response appreciated
April 8, 2024

The return call was too long a wait for me that particular day. I am glad to have gotten a response with an option to continue my question. Meanwhile I did contact my vet service who will see the rooster. So I am relieved. Thank you for offering this service.

Date of experience: March 29, 2024
North Carolina
1 review
0 helpful votes
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I have talked to a mechanic (Bart) and he was super informative and knowledgeable about my situation and he has also had plenty of years experience with my issues. It always helps to get a second opinion and my situation was pretty easy to just explain so we figured out what the main issues could be which gave me more knowledge to get the vehicle fixed. I am so grateful to have an honest answer from someone other than taking it somewhere and getting the run around from someone who may not be honest, and now thanks to Bart I know what to look for.

Date of experience: March 29, 2024
Canada
1 review
0 helpful votes
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Concise and Clear Steps
April 8, 2024

I needed clarification on filling out a court document, and I received concise and easy-to-understand instructions!

Date of experience: March 29, 2024
West Virginia
1 review
0 helpful votes
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Bankruptcy and Eviction Help
April 8, 2024

This lawyer was amazing and helpful. He let me know that although you have your rent payment or assistance you can still be evicted from your home at anytime. He was honest and sincere and a huge help

Date of experience: March 29, 2024
Australia
1 review
0 helpful votes
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Excellent
April 8, 2024

Excellent, informative, concise. Would prefer this exert forfeiture property related questions in Australia

Date of experience: March 29, 2024
Kentucky
2 reviews
1 helpful vote
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Pelvic Pains
April 8, 2024

I had severe pelvic cramps possibly being related to IUD shifting. Doctor told me I should take ibuprofen and if it didn't get better to see a doctor to make sure it iud hadn't been displaced. He was very knowledgeable and helpful!

Date of experience: March 29, 2024
New York
1 review
0 helpful votes
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Test Drive Quandry
April 8, 2024

Thank you as you confirmed what I thought was going on during Test Drive and how to approach with the Dealer.

Date of experience: March 29, 2024
North Carolina
1 review
0 helpful votes
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Black lab unable to walk forward
April 8, 2024

I felt reassured as soon as Dr Scott started asking questions regarding the situation. Molly could not seem to walk forward easily but was stepping backwards. I she laid down but standing back up seemed painful. After I gave him all the symptoms, he suggested Tylenol. I prepared that so she eat it and Molly got up and walked slowly to her regular bed and laid down. I felt like she may have possibly slept in a position or got up in a way that could have resulted in pain as he suggested. She's taken the Tylenol now and we will see how things go from here. I'm much relieved that she at least walked and his thoughts on her issue made me feel much better about her. Thank you, Dr. Scott!

Date of experience: March 29, 2024
Greece
1 review
0 helpful votes
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Friendly and fast
April 7, 2024

They did help, but for some reason while I did receive messages on my phone, the phone didnt let me reply

Date of experience: March 28, 2024
Texas
1 review
0 helpful votes
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We were trying to get the house vacuumed before Easter, and we couldn't find he owner's manual. We moved about a year ago, and some things have "disappeared". We connected with Dino via "chat", and magically the manual for our vacuum was available to download on our computer, and he answered some specific questions for us. We were lucky!

Date of experience: March 28, 2024
Texas
1 review
0 helpful votes
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I came home from work and saw that my dog ate a lot of chocolate muffins. I was freaking out starting to panic and spoke to the Doctor Who was extremely calming and informational. Not only did he guide me step-by-step on what to do next, but was assuring and made me feel 1 million times better about what to do and with having zero experience with the situation I felt I was able to overcome and handle it so much better. Definitely need more people like him!

Date of experience: March 28, 2024
Washington
1 review
0 helpful votes
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No connection to WIFI
April 7, 2024

I was passed around 4 times until Josh took time and patience to help me. Problem was solved next day

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Judith,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

South Dakota
1 review
0 helpful votes
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1999 Neon
April 7, 2024

Ask about the vechicle took the time to come up with a plan and then explained step by step what to do and answered my questions along the way and came up with his recomendation.

Date of experience: March 28, 2024
GB
1 review
0 helpful votes
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Get Carlos in your corner
April 7, 2024

Talking to Carlos, I felt like he was willing and ready to fight for me. He was knowledgeable and passionate about taxes. Loved talking with him.

Date of experience: March 28, 2024