From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Jim gave me great information regarding my legal issue.
SUCKS Is not even worth 1 star
Will never do chat with you guys ever again
As you would not give me a copy of the chat log
I contact this service looking for at attorney to get some wiestins answered. I got it. Thank you!
The person I talked with, was very knowledgeable about my questions. She offered many suggestions and also took the time to listen to me as I thought to explain my situation with my dog. I thought she was excellent, and would seek her advice again in the future.
Thank you for the detailed answers Steven, it was really helpful and I hope to prepare well for my visit to Canada. Thank you.
Charlie was very informative. Easy to communicate with and gave me a direction to go in. Thanks
Instructions were clear and helpful. I appreciated the supportive attitude.
Very helpful, didn't just blow smoke up my $#*! telling me what I wanted to hear. I feel he looked at whole situation, not just my side like the judge did.
I had a question about a payment plan and he was there to help me.
Was worried about my pet ingesting
Zzzquil gummy and was informed by this vet he will be fine and what a relief it was :)
Talked to lawyer and 12 hrs later I didn't have an answer. Talked to second lawyer and in ten minutes and a few simple questions. I had a path forward to try to solve my problem
Just needed quick advice and did not want to pay $100 an hour to talk to someone on the phone for 10 minutes.
Bart was experienced. Straight forward in the communication. Informative and honest feedback.
It's been very helpful. I don't know much about technology and this has helped so much and so informative
He gave some me options on what I should try to resolve my issue with my vehicle. I know
Absolutely nothing about cars and this is the first SUV that I've owned.
A very understanding man, and told me how to fix this.
The agent helped me worth my concern, was very pleasant
Hi,
Everything was already written during talk. Connection was re-estrablished, business was OK. So, the world is happy.
Best regards,
A customer vs a grandfather
Older diabetic female dog on various meds. Concerned if there would be any adverse reactions. Dr John was very reassuring that things would be fine
I have inherited a large amount of collectibles, of which I have no knowledge. Leaning on the experts at JustAnswer has given me a better understanding of what I have as well as the value.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28