From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Even though my situation was a bit vague Sarah gave me some options on how to proceed and advised on what she thought would be my best course of action to move forward.
I'm a sailor, not a marine diesel mechanic. It's a great relief to know I can have questions answered when they come up concerning the engine on our sailing catamaran. Marina mechanics charge an outrageous hourly rate for things I can handle myself with some professional direction.
I was able to get clear, concise steps to take for custody, guardianship, & visitation rights for my grandson for myself and for his stepmom.
Lawyer was quick and clear and concise. Gave me the answer I needed.
Lights on vehicles can be daunting, where to start, how to proceed. Reasoning through the anomalies, and getting it done. I was the monkey ot the end of the wrench, directions step by step led me to my solution in a relatively short time.
My 2000 BMW Z3 has electrical issues after 24 years and only 27,000 miles. Roger provided excellent guidance and feed back for troubleshooting cause of battery drain. Need now to continue troubleshooting. This will take some time. Thank you
Michael was very, very helpful, patient and knowledgeable. Talking with him about my issues was exactly what I needed.
Solved all my issues by listening to the problems and solving them with the right solution
I needed to confirm my estimated taxes made online to IRS in 2023. The Expert provided to me the 2 IRS websites to obtain answers to my questions.
The post office would not answer their phone so we could confirm how to fix the impasse
It was easy to connect & Kevin answered my question quickly.
Was very patient and helpful and correcting and helping to reestablish my program. Answered all my problems and got me back on track. Very thankful for all his help.
Got answer to my question. It was a scam. I did not touch the warning but looked up Microsoft in Google and called the number. I was connected to Just Answer. I need to cancel my membership or I will be charged $55. A month.
Had a question related to the administration of ADA. I wanted to ensure that a decision would not create a liability. I needed a legal opinion to make my case.
Pearl reassured me immediately that she could help me and connected me to a technician who would be handling the addition to my account. I am not sure I need just answer to solve adding an internal phone line, however, and would like that question answered, please before I proceed.
Dr. Sutton was very helpful, knowledgeable and pleasant to speak with.
What I needed fast. I am happy with my
Experience. I had photos ready and it helped
I've asked two questions here and both hav been answered fast and with great knowledge and expertise. I had one in writing and one over a phone call. Both very good. I'm very happy with this service.
I am so impressed with this service! Sure beats the old method of being on hold forever! I have been in the business for over 35 years so I can even remember doing 1040's by hand, with a pencil! Are you using any AI in answering these questions? Cudos to you all! IRS has moved into the 21st Century.
Thought I was going to talk to a real attorney this was not the case and I want to cancel my contract
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28