JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Advise given to connect the sensor to weather station do not work.
Since this is the internet there should be info. Re. International clients, upfront. This shows up in Ontario Canada & as such should include a disclaimer. Otherwise, all is well.
I had a question about the book I am writing. They answered my question in 10 minutes and saved the day!
I had a very complicated electrical issue I had been fighting for days. I threw a bunch of parts at it with no success. Ted walked me through my issues and we found the problem. Thanks Ted
Woody was enthusiastic about helping me. He couldn't have been nicer or more helpful! He even sent me a U-tube video.
Rapidite a repondre a mes questions et les directives a faire pour comprendre ce que je dois faire.
Entiere satisfaction
It was very important to intercept a package that I was mailing to the wrong place pertaining to credit card fraud. Here I sit at the UPS customer center ready to pick that needed package up, thank God and thank you. Your immediate and clear directions brought this nightmare to an end. You have also helped me help the fraud department be able to track the abuser. I hope by me sharing this and that others will be encouraged to use your service when needed.
Andy had great advice on how to deal with my LinkedIn Account, made me feel that I am not alone in this frustrating situation and gave me a direct link to assist me in resolving the issue.
He was knowledgeable, gave me peace of mind and I didn't have to run to the vet and get charged 145.00 just to call poison control. I really appreciate the information given and the explanation.
Mark P was very helpful and prompt with his response. Very informative.
Dr.DVM was so quick in answering my question. Was clear on information provided and possible next steps.
Also showed care and concern for my dog Willow.
I love JustAnswer! It has come
In handy SO many times! Thanks AGAIN keeping my fur-babies safe!
The Dr was beyond helpful and caring about my situation and gave me all the information that I needed
Your operator has been very kind but till now no suggestion is coming in. The matter is very clear...I have bought a Rowenta iron that is not working anymore. For this iron i paid an extra get an extended guarantee...what to do to to have this applied?
This route was so much better than calling a Poison Control center. I greatly appreciated the response time considering it could have been a matter of Life and Death. It's nice to know I have such.a well educated doctor helping me. It meant the world to me!
Thankyou. I wasn't sure what to do so I was given an answer that pleased me immensely because I'm not good with this kind of info. Is that just a one-off charge as well coz I won't need this service again
I was desperate as my LinkedIn account was hacked and I was about to loose all my business connections. I turned to JustAnswer and they appointed me Lakshman to resolve the issue. In minutes the issue was resolved, giving me relief and peace of mind. May the God of gods bless you richly Lakshman with more wisdom, professionalism, kindness and patience to keep on helping those in need of a quick anti-hacking result
Good info Blake gave highly experienced info on my Honda accord 1.5 I followed his advice and led to me find more issues on my vehicle that I was not aware of
Hello Usama,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Doctor set mind at ease! And Gave me next steps. Told me how to care for the problem. I will be doing tomorrow and hopefully got to do all from bed instead of worrying all night about it.
Michael was very helpful, caring, knowledgeable! He researched the issues I am having with my used golf cart. I will follow through with his recommendations.
I was an appointed Union business agent for six consecutive years (2018-2024). I previously served as business agent (2009-2012). During my tenure, I provided representation to bargaining unit members within the Philadelphia Department of Prisons, Philadelphia Sheriff-Real Estate Office, Philadelphia Juvenile Justice Services Center, Philadelphia Department of Human Services, Philadelphia Office of Homeless Services and Supportive Housing. I was not reelected on March 20,2024. My request for remittance of last earned pay and unused accrued vacation and sick leave were denied to me by my Union president, treasurer and accountant. JustAnswer provided me the legal guidance and assistance similar to the representational services I provided my Union members.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Hello Salvatore,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35