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JustAnswerReviews 11,565

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,638
This company responds to reviews on average within 1 day
New York
1 review
0 helpful votes
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Advise given to connect the sensor to weather station do not work.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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The dr. was excellent.
April 14, 2024

Since this is the internet there should be info. Re. International clients, upfront. This shows up in Ontario Canada & as such should include a disclaimer. Otherwise, all is well.

Date of experience: April 4, 2024
Washington
1 review
0 helpful votes
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Saved The Day!
April 14, 2024

I had a question about the book I am writing. They answered my question in 10 minutes and saved the day!

Date of experience: April 4, 2024
Georgia
1 review
0 helpful votes
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Optimax issues
April 14, 2024

I had a very complicated electrical issue I had been fighting for days. I threw a bunch of parts at it with no success. Ted walked me through my issues and we found the problem. Thanks Ted

Date of experience: April 4, 2024
Georgia
1 review
0 helpful votes
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Dishwasher repair
April 14, 2024

Woody was enthusiastic about helping me. He couldn't have been nicer or more helpful! He even sent me a U-tube video.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Efficacite
April 14, 2024

Rapidite a repondre a mes questions et les directives a faire pour comprendre ce que je dois faire.
Entiere satisfaction

Date of experience: April 4, 2024
Maryland
1 review
0 helpful votes
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It was very important to intercept a package that I was mailing to the wrong place pertaining to credit card fraud. Here I sit at the UPS customer center ready to pick that needed package up, thank God and thank you. Your immediate and clear directions brought this nightmare to an end. You have also helped me help the fraud department be able to track the abuser. I hope by me sharing this and that others will be encouraged to use your service when needed.

Date of experience: April 4, 2024
New Jersey
1 review
0 helpful votes
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Great advice regarding LinkedIn
April 14, 2024

Andy had great advice on how to deal with my LinkedIn Account, made me feel that I am not alone in this frustrating situation and gave me a direct link to assist me in resolving the issue.

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Dog ate a bag of dove chocolate
April 14, 2024

He was knowledgeable, gave me peace of mind and I didn't have to run to the vet and get charged 145.00 just to call poison control. I really appreciate the information given and the explanation.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Plate appraisal
April 14, 2024

Mark P was very helpful and prompt with his response. Very informative.

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Dr.DVM was so quick in answering my question. Was clear on information provided and possible next steps.
Also showed care and concern for my dog Willow.
I love JustAnswer! It has come
In handy SO many times! Thanks AGAIN keeping my fur-babies safe!

Date of experience: April 4, 2024
Florida
1 review
0 helpful votes
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The Dr was beyond helpful and caring about my situation and gave me all the information that I needed

Date of experience: April 4, 2024
Italy
1 review
0 helpful votes
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ROWENTA IRON OUT OF WORKING
April 14, 2024

Your operator has been very kind but till now no suggestion is coming in. The matter is very clear...I have bought a Rowenta iron that is not working anymore. For this iron i paid an extra get an extended guarantee...what to do to to have this applied?

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
JustAnswer S. — JustAnswer Rep
over a year old

Hello Salvatore,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

California
1 review
0 helpful votes
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This route was so much better than calling a Poison Control center. I greatly appreciated the response time considering it could have been a matter of Life and Death. It's nice to know I have such.a well educated doctor helping me. It meant the world to me!

Date of experience: April 4, 2024
Australia
1 review
0 helpful votes
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Quick
April 14, 2024

Thankyou. I wasn't sure what to do so I was given an answer that pleased me immensely because I'm not good with this kind of info. Is that just a one-off charge as well coz I won't need this service again

Date of experience: April 4, 2024
Curacao
1 review
0 helpful votes
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I was desperate as my LinkedIn account was hacked and I was about to loose all my business connections. I turned to JustAnswer and they appointed me Lakshman to resolve the issue. In minutes the issue was resolved, giving me relief and peace of mind. May the God of gods bless you richly Lakshman with more wisdom, professionalism, kindness and patience to keep on helping those in need of a quick anti-hacking result

Date of experience: April 4, 2024
Canada
1 review
0 helpful votes
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Good info very knowledgeable
April 14, 2024

Good info Blake gave highly experienced info on my Honda accord 1.5 I followed his advice and led to me find more issues on my vehicle that I was not aware of

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 4, 2024
JustAnswer S. — JustAnswer Rep
over a year old

Hello Usama,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Massachusetts
1 review
0 helpful votes
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Great visit
April 14, 2024

Doctor set mind at ease! And Gave me next steps. Told me how to care for the problem. I will be doing tomorrow and hopefully got to do all from bed instead of worrying all night about it.

Date of experience: April 4, 2024
Florida
2 reviews
0 helpful votes
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Extremely helpful & caring
April 13, 2024

Michael was very helpful, caring, knowledgeable! He researched the issues I am having with my used golf cart. I will follow through with his recommendations.

Date of experience: April 3, 2024
Pennsylvania
1 review
0 helpful votes
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I was an appointed Union business agent for six consecutive years (2018-2024). I previously served as business agent (2009-2012). During my tenure, I provided representation to bargaining unit members within the Philadelphia Department of Prisons, Philadelphia Sheriff-Real Estate Office, Philadelphia Juvenile Justice Services Center, Philadelphia Department of Human Services, Philadelphia Office of Homeless Services and Supportive Housing. I was not reelected on March 20,2024. My request for remittance of last earned pay and unused accrued vacation and sick leave were denied to me by my Union president, treasurer and accountant. JustAnswer provided me the legal guidance and assistance similar to the representational services I provided my Union members.

Date of experience: April 3, 2024