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JustAnswerReviews 11,933

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,712
This company responds to reviews on average within 1 day
Romania
1 review
0 helpful votes
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Perfect
June 4, 2024

It's good experience having fun and knowledge thanks and regards

Date of experience: May 25, 2024
New York
1 review
0 helpful votes
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Great service
June 4, 2024

Andre went above and beyond, not only did he explain what needed to be done, he also gave me three references

Date of experience: May 25, 2024
Texas
1 review
0 helpful votes
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Hello everyone I'm just glad that I call dr Basu very knowledgeable and professional I will highly recommend to everyone in my family and friends thank you very much.

Date of experience: May 25, 2024
Australia
1 review
0 helpful votes
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As said no problem with the lawyer but issues with thevJustvAnswrrvsute Trying to confirm if I've inadvertently signed up for a monthly fee membership Do not require this and have requested it cancelled but getting no feedback on this Have noted other similiar complaints

Date of experience: May 25, 2024
Canada
2 reviews
0 helpful votes
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Through emails, they made me re-assess my next steps in my conflict resolution.

Date of experience: May 25, 2024
Michigan
1 review
0 helpful votes
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Appraisal in minutes
June 4, 2024

I spend a lot of time researching items to sell on an online platform. Sometimes I just get stumped. I had my answer in minutes after "Just Answer". It saved me time which is valuable to me. I'll be using this service again.

Date of experience: May 25, 2024
Alabama
1 review
0 helpful votes
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Lifesavor
June 4, 2024

We were in a crisis and the lady was professional compassionate and very helpful. I have never been so thankful in my life that she was there for me

Date of experience: May 25, 2024
Arizona
1 review
0 helpful votes
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Great service
June 4, 2024

Love the get to the point and Professionalism.love how the doctors pay attention to details

Date of experience: May 25, 2024
New York
1 review
0 helpful votes
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Wayne did a great Job
June 4, 2024

Just as I thought to many e-mails from you. I did not answer immediately and since that time I have had three e-mails wanting to know how did. Just As I had suspected a bunch of e-mails filling my inbox. I hope there won't be anymore. E-mail surveys the replacement for the US Postal Service junk mail. At least physical junk mail was a better support for the economy.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello John,

I hope your emails have been turned off so you're not seeing so many from us. I apologize that this happened to you. Please reach out if we can assist you further.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Florida
1 review
0 helpful votes
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Brother issues with a Will
June 4, 2024

He answered my questions and put me more at ease with dealing with a toxic family member while fulfilling my mother's will.

Date of experience: May 25, 2024
Australia
1 review
0 helpful votes
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Fast service
June 4, 2024

Reply was pretty quick and questions answered in a timely manner

Date of experience: May 25, 2024
Massachusetts
1 review
0 helpful votes
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Best service
June 4, 2024

Very quick response with a great expert. He even returned a call a few hours later.

Date of experience: May 25, 2024
Maryland
2 reviews
0 helpful votes
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Local business is difficult.
June 4, 2024

The lawyers who helped me where very professional and concise about what they could or could not help me with. She offered good suggestions and followed up to see how things were going. I appreciated that. I can't say enough about how good my experience with Just Answer was.

Date of experience: May 25, 2024
New Jersey
1 review
0 helpful votes
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Tv is broke
June 4, 2024

Richard was an excellent technician. He answered all my questions. Gave me the proper phone number I needed to call. He is an asset to your company. I would recommend him to anybody.

Michael G. Brick

Date of experience: May 25, 2024
Illinois
2 reviews
0 helpful votes
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Great service!
June 4, 2024

You all helped me out with two pieces of Chinese pottery
Thank you very much

Date of experience: May 25, 2024
Washington
1 review
0 helpful votes
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I was very concerned about my dog getting into and eating part of a package of chocolate raisins. The Dr assured me that as large as my dog was she would be fine with the amount she ate but if she started having problems I could call back and their would be help in answering what to do next.

Date of experience: May 25, 2024
Michigan
1 review
0 helpful votes
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Refrigerator not Working
June 4, 2024

Walked me through diagnostics and found problem immediately. Told me where to buy parts and sent you tube video on how to repair. Extremely satisfied.

Date of experience: May 25, 2024
Maine
1 review
0 helpful votes
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Riding mower warranty
June 4, 2024

I am considering the purchase of a riding mower from a big-box store, and wondering about the value of adding a store protection plan, at almost $400 more. I was called by a young man whose family ran a small-engine shop dealing with such equipment for a long time. His experience and suggestions were very relevant and helpful, and he answered all my questions as honestly and completely as possible, never providing quick and vague responses if he was unsure of them. It was a very positive and helpful interaction overall.

Date of experience: May 25, 2024
Canada
1 review
0 helpful votes
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My computer needed som TLC
June 4, 2024

I am not technical at all needed some help deleting one anti virus from the laptop and adding Norton Antivirus and I was at a loss how to perform this task
I let the expert take over and he was fast and very knowledgeable and patient with me!

Date of experience: May 25, 2024
Romania
1 review
0 helpful votes
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I followed your instructions and the purchased product was brought to my home, Thank you!

Date of experience: May 25, 2024