JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Andre went above and beyond, not only did he explain what needed to be done, he also gave me three references
Hello everyone I'm just glad that I call dr Basu very knowledgeable and professional I will highly recommend to everyone in my family and friends thank you very much.
As said no problem with the lawyer but issues with thevJustvAnswrrvsute Trying to confirm if I've inadvertently signed up for a monthly fee membership Do not require this and have requested it cancelled but getting no feedback on this Have noted other similiar complaints
Through emails, they made me re-assess my next steps in my conflict resolution.
I spend a lot of time researching items to sell on an online platform. Sometimes I just get stumped. I had my answer in minutes after "Just Answer". It saved me time which is valuable to me. I'll be using this service again.
We were in a crisis and the lady was professional compassionate and very helpful. I have never been so thankful in my life that she was there for me
Love the get to the point and Professionalism.love how the doctors pay attention to details
Just as I thought to many e-mails from you. I did not answer immediately and since that time I have had three e-mails wanting to know how did. Just As I had suspected a bunch of e-mails filling my inbox. I hope there won't be anymore. E-mail surveys the replacement for the US Postal Service junk mail. At least physical junk mail was a better support for the economy.
He answered my questions and put me more at ease with dealing with a toxic family member while fulfilling my mother's will.
Reply was pretty quick and questions answered in a timely manner
Very quick response with a great expert. He even returned a call a few hours later.
The lawyers who helped me where very professional and concise about what they could or could not help me with. She offered good suggestions and followed up to see how things were going. I appreciated that. I can't say enough about how good my experience with Just Answer was.
Richard was an excellent technician. He answered all my questions. Gave me the proper phone number I needed to call. He is an asset to your company. I would recommend him to anybody.
Michael G. Brick
You all helped me out with two pieces of Chinese pottery
Thank you very much
I was very concerned about my dog getting into and eating part of a package of chocolate raisins. The Dr assured me that as large as my dog was she would be fine with the amount she ate but if she started having problems I could call back and their would be help in answering what to do next.
Walked me through diagnostics and found problem immediately. Told me where to buy parts and sent you tube video on how to repair. Extremely satisfied.
I am considering the purchase of a riding mower from a big-box store, and wondering about the value of adding a store protection plan, at almost $400 more. I was called by a young man whose family ran a small-engine shop dealing with such equipment for a long time. His experience and suggestions were very relevant and helpful, and he answered all my questions as honestly and completely as possible, never providing quick and vague responses if he was unsure of them. It was a very positive and helpful interaction overall.
I am not technical at all needed some help deleting one anti virus from the laptop and adding Norton Antivirus and I was at a loss how to perform this task
I let the expert take over and he was fast and very knowledgeable and patient with me!
I followed your instructions and the purchased product was brought to my home, Thank you!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello John,
I hope your emails have been turned off so you're not seeing so many from us. I apologize that this happened to you. Please reach out if we can assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35