JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Had a mess caused by a Microsoft update. I had a Canon printer problem that even Canon tech support couldn't fix. JustAnswer cured the problem!
We had been searching for the ECT sensor on my BMW for over 2 months. Could never get a specific tutorial or diagram. Thomas talked us thru the whole procedure, including location and stayed in the phone while we made the switch. So grateful for his knowledge and help. Great customer service!
Great experience helping me solve my issues with my vehicle
Dr. Porter was kind and truly loves animals. He was not only helping me with my questions regarding my dog but also helped me during an emotional and scary time. My dog has cardiac challenges but hopefully we can get it under control.
Dr. Porter was very knowledgeable and gave me detail information based on what I told him about Ricky. I would highly recommend Dr. Porter to my family and friends.
I had a good experience with the technician he was very knowledgeable and considerate to all my questions about the po 773 code.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I even had an Occasion to talk to a customer service@ works.com and they couldn't find it so thank you
The vet I spoke to asked the right questions and gave clear and detailed information. Helped allay my concerns
Could not have asked for better service! Mike had my problem diagnosed in a matter of seconds and my unit was literally back up and running in a matter of minutes. You guys saved me on a holiday. Simply the best!
Most helpful. Explained very well. Thanks so much. Suggestions were clearly understood.
I needed a reptile vet asap, and was not able to attain one. As I was googling I stumbled upon this website. Now at first I was upset about having to pay $29, but the in-depth knowledge that this veterinarian had helped me out more than the in-person visit to the vet. And he was so much more compassionate too.
Mike V was very knowledgeable about my vehicle and gave excellent suggestions and pointed me in the right direction! Thank you!
It was awesome easy to use and very fast response time and he answered all my questions and gave me sound advice
Vet was extreamly friendly and asked a lot of questions about my dog to get a better idea and eased our mind about it not being serious
I had concerns and questions about my dogs recent spaying and I was reassured and comforted after describing her symptoms and pictures.
They offered to follow up after.
I found Trevor to be informative and sincere in wanting to help. He was able to answer all my questions and gave me all the information I needed to complete my task.
I was leary to use this service because I was afraid it was a money grab or bot scam. But a real live person called us back on a holiday after about 10 min of our request. Franklyn was kind, respectful, patient and VERY helpful! He resolved our issue and talked us through rewiring our brand new ceiling fan light.
Super helpful, knowledgeable and gave me a lot of great feedback on where to go for official appraisal and selling! Well worth the fee to speak with her! Highly recommend!
No one likes getting test results over a holiday weekend with no one to talk to! Honestly i wish the results did not show up during a time that my doctor isn't working. I am so glad I found this site! I don't know if I would have slept tonight had I not gotten to discuss with the dr on this site! Thank you!
It took about 10-12 hours to get connected to an expert and get a reply but the reply was very helpful and I was able to get what I needed thanks to justanswer. I did not have to wait around either thanks to their app and also email and text notifications letting me know that someone had replied to me. My expert was Christina who was very caring and knowledgeable. She asked questions to better understand my situation and did not leave me hanging. Thanks a lot!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28