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JustAnswerReviews 11,957

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,719
This company responds to reviews on average within 1 day
Ohio
1 review
0 helpful votes
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Much needed tech support
June 6, 2024

Had a mess caused by a Microsoft update. I had a Canon printer problem that even Canon tech support couldn't fix. JustAnswer cured the problem!

Date of experience: May 27, 2024
California
2 reviews
0 helpful votes
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Amazingly Helpful
June 6, 2024

We had been searching for the ECT sensor on my BMW for over 2 months. Could never get a specific tutorial or diagram. Thomas talked us thru the whole procedure, including location and stayed in the phone while we made the switch. So grateful for his knowledge and help. Great customer service!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Illinois
1 review
0 helpful votes
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Helped a DIY
June 6, 2024

Great experience helping me solve my issues with my vehicle

Date of experience: May 27, 2024
Connecticut
1 review
0 helpful votes
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Caring
June 6, 2024

Dr. Porter was kind and truly loves animals. He was not only helping me with my questions regarding my dog but also helped me during an emotional and scary time. My dog has cardiac challenges but hopefully we can get it under control.

Dr. Porter was very knowledgeable and gave me detail information based on what I told him about Ricky. I would highly recommend Dr. Porter to my family and friends.

Date of experience: May 27, 2024
Connecticut
1 review
0 helpful votes
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Honestly.
June 6, 2024

I had a good experience with the technician he was very knowledgeable and considerate to all my questions about the po 773 code.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 27, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Arizona
2 reviews
0 helpful votes
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Worxs lance
June 6, 2024

I even had an Occasion to talk to a customer service@ works.com and they couldn't find it so thank you

Date of experience: May 27, 2024
Tennessee
1 review
0 helpful votes
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Prompt and clear answers
June 6, 2024

The vet I spoke to asked the right questions and gave clear and detailed information. Helped allay my concerns

Date of experience: May 27, 2024
California
2 reviews
0 helpful votes
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Phenomenal!
June 6, 2024

Could not have asked for better service! Mike had my problem diagnosed in a matter of seconds and my unit was literally back up and running in a matter of minutes. You guys saved me on a holiday. Simply the best!

Date of experience: May 27, 2024
Idaho
1 review
0 helpful votes
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Phone call back
June 6, 2024

Most helpful. Explained very well. Thanks so much. Suggestions were clearly understood.

Date of experience: May 27, 2024
Florida
1 review
0 helpful votes
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Desperation turned into help.
June 6, 2024

I needed a reptile vet asap, and was not able to attain one. As I was googling I stumbled upon this website. Now at first I was upset about having to pay $29, but the in-depth knowledge that this veterinarian had helped me out more than the in-person visit to the vet. And he was so much more compassionate too.

Date of experience: May 27, 2024
Florida
1 review
0 helpful votes
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Superior!
June 6, 2024

Mark put me at ease. I followed through on his recommendations and she ate all of what he suggested after her not eating all day.

Date of experience: May 27, 2024
Tennessee
1 review
0 helpful votes
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Mike V was very knowledgeable about my vehicle and gave excellent suggestions and pointed me in the right direction! Thank you!

Date of experience: May 27, 2024
Massachusetts
1 review
0 helpful votes
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It was awesome easy to use and very fast response time and he answered all my questions and gave me sound advice

Date of experience: May 27, 2024
Colorado
1 review
0 helpful votes
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Very comforting and informative
June 6, 2024

Vet was extreamly friendly and asked a lot of questions about my dog to get a better idea and eased our mind about it not being serious

Date of experience: May 27, 2024
Illinois
1 review
0 helpful votes
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There when needed!
June 6, 2024

I had concerns and questions about my dogs recent spaying and I was reassured and comforted after describing her symptoms and pictures.
They offered to follow up after.

Date of experience: May 27, 2024
California
4 reviews
0 helpful votes
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Found my answers
June 6, 2024

I found Trevor to be informative and sincere in wanting to help. He was able to answer all my questions and gave me all the information I needed to complete my task.

Date of experience: May 27, 2024
Michigan
1 review
0 helpful votes
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I was leary to use this service because I was afraid it was a money grab or bot scam. But a real live person called us back on a holiday after about 10 min of our request. Franklyn was kind, respectful, patient and VERY helpful! He resolved our issue and talked us through rewiring our brand new ceiling fan light.

Date of experience: May 27, 2024
Texas
1 review
0 helpful votes
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Super helpful, knowledgeable and gave me a lot of great feedback on where to go for official appraisal and selling! Well worth the fee to speak with her! Highly recommend!

Date of experience: May 27, 2024
Mississippi
1 review
0 helpful votes
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No one likes getting test results over a holiday weekend with no one to talk to! Honestly i wish the results did not show up during a time that my doctor isn't working. I am so glad I found this site! I don't know if I would have slept tonight had I not gotten to discuss with the dr on this site! Thank you!

Date of experience: May 27, 2024
North Carolina
1 review
0 helpful votes
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Patience is key
June 6, 2024

It took about 10-12 hours to get connected to an expert and get a reply but the reply was very helpful and I was able to get what I needed thanks to justanswer. I did not have to wait around either thanks to their app and also email and text notifications letting me know that someone had replied to me. My expert was Christina who was very caring and knowledgeable. She asked questions to better understand my situation and did not leave me hanging. Thanks a lot!

Date of experience: May 27, 2024