From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I called up.almost in a frantic mode and the receptionist listened closely and then the vet was just as terrific..
Daniel, technician, called me promptly and was able to assist. He was kind and patient as I am a retired nurse and have no mechanical knowledge. His recommendations worked as we put charge on battery and car started. Apt with Jeep Service tomorrow. Thank you
Phil accurately and confidently diagnosed my problem as a faulty regulator and told me where to get a new one and how to install.
Big thumbs up!
I received a call back in 3 minutes on a holiday! Short answers and straight to the point! No extra fees and not trying to sell me on anything. Highly recommend.
I registered a complaint and it was resolved quickly and satisfactorily.
Dr Steven asked excellent questions and was very perceptive in his follow-up questions.
Dr. Rebecca was very thorough and kind. She was very willing to answer all my questions, and explained things clearly. I will use this service again for sure, as well as recommend to others.
Loretta was very pleasant and knowledgeable. After sending a few pictures she was able to give me simple solutions to clear up the problem.
Informative and highly helpful, well explained and direct answer to my question
Anan was extremely efficient and helpful.
Very knowledgeable and was able to answer my employment law questions effectively
Excellent advice and can ask as many questions as you like without being rushed.
I went in with a question about a religious family heirloom that I could find no information on, anywhere.
The expert chosen, found it, dated and gave a value, and gave me contact info for authentication. This was in a matter of 20 to 30 minutes.
What he said is what some family members have said.
I tried this just ask on the trial just to see if there was any value.
I will be keeping the subscription. They came through 4 time now.
Wow it was detailed and complete and I can sense that you do care for your future clients keep up the good work. Will talk to u soon for If I'm able to go make the move towards this.
Talked over all the signs and symptoms of my 9 week old golden retriever and the Dr. recommended baby aspirin to help him with the teething pains. Went straight to the store and got some. About an hour later he's noticeably feeling better and bouncing around with his normal attack floof energy
A vet asked appropriate assessment questions and gave me appropriate information.
My head was very caring and direct. Hey was easy to understand. Casually made sense!
Dr. Nikko answered all my questions clearly and honestly, and did his absolute best to reassure me during a tick bite panic with my dog. He sent me plenty of useful articles and links for tools to remove them too
I'd tried a few things on my own to fix my problem. By getting online I was able to see that others had had EXACTLY the same problem as I. Ana's was quick to help.
Dr Porter was fantastic. Really put me at ease with my baby boy Jerry getting 2-3 sips of plant water (had some plant fertilizer in it.)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear about your experience with us.
While we're grateful for the 3-star rating, we're always striving to provide a 5-star experience for our customers. Your satisfaction is our top priority, and we'd love to learn more about how we can improve and earn that coveted 5-star rating from you.
Please feel free to share any specific concerns or suggestions you may have. We're here to listen and ensure that your future experiences with us exceed your expectations.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28