JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
I was having a problem with a new tank, I've put a couple hundred tanks on in my lifetime,no exaggeration.
And I looked online got information and the guy was very helpful He went over everything and it was very patient.
I ordered a new regulator, and a igniter switch.
I decided to go over everything he told me the next morning and I came to the conclusion I have a 30-year Weber, I have replaced these parts once before, But I couldn't even light it with a match.
So I was not getting gas I think I shot my regulator I couldn't even reset it.
I recently spoke with Seth From Just Answer. There is an issue With the condo I resided in regarding board compensation. He gave information on the issue that I was inaccurate with my opinion. He was quite informative. We will be following his Advice on the matter. Money well spent. Thank you.
Good experience with customer service. Enjoyable and knowledgeable yes.
Good experience with customer service. Enjoyable and knowledgeable
The law advice from Brandon was well researched. I very much appreciate his help.
Bruce was very knowledgeable. Fixed it within 10 minutes with me. Bed 5 dollars I ever spent!
"Stephen" was very knowledgeable. However the model of "JustAsk" where these are general answers and apparently calls are only 15 minutes, which I did not know, seemed to inform how he responded. I was informed but it felt rushed.
I purchased one pair and loved them so much, I ordered two more pairs in different colors. One pair arrived and are a size too small. Called customer service and the young woman resolved my issue within 7 minutes and the right size pair are on their way! Fabulous service!
She was very professional and helped ease my nerves immediately. Great experience.
My dog is a diabetic and a senior citizen. He got sick on a holiday weekend when the vet was closed so I frantically searched for anybody that could help me determine if it warranted a trip to the emergency vet. The doc responded promptly and we came up with a game plan and symptoms to watch out for. The membership has already paid for itself in peace of mind!
I needed advice to help my chicken. The vet was very helpful informative and pleasant.
My cat started sneezing and I could not get out to a vet. I tried JustAnswer on a whim. I am so happy I did! We had a vet call within 10 minutes! Dr. Scott was amazing, very personable, asked questions, took the time to talk with me and give me treatment options.
I was having trouble with my small engine mower. I was very close to fixing the problem on my own but needed a little extra info to get me over the hump without needing to take it into the repair shop. Paul was very helpful and even sent part numbers and tutorial videos.
Was able to get guidance I just need to find funding to move forward with my sensitive case.
Long story short gave me the answers I was needing to a stuck transfer case motor.
A magazine I'd subscribed to folded and transferred the remainder of my subscription to a magazine I had absolutely no interest in. That magazine subsequently sent me a notice that they were going to auto-renew my subscription. All of their published customer service website subscription links were non-functional or merely ran me in circles. I'm not thrilled that I had to buy a subscription to JustAnswer to get this resolved but somehow JA found a link into the magazines system that worked and I was able to cancel this non-customer responsive outfit's magazine. Thanks JA
They gave me when my item was made and by whom. Some history on the item. The appraisal gave me a price range and history of sales which was helpful. It was quick and easy.
I have heard from the customer service that I should look for my delivery in six to eight days. I used the just answer medium. This is a bright Answer because it really brighten up my day.
Wonderful it was so faster to get answers for all the questions I have placed
It gives us such peace of mind knowing that within a few minutes we can have answers to our most scarry questions/concerns with our fur babies to solve simple solutions without paying $100+ for the service. Very nice people.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care