JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
My experience was amazing. The lawyer was so knowledgeable, fast responding, and courteous
This was truly the most incredible experience. At the last moment I needed expert advice, and she called within ten minutes and we were connected and her advice and support was incredibly, and saved me many issues ahead. She was smart and quick and decisive and I am so grateful for the connection to her. Thank you Ms. Phillips Esq. You saved the day, truly.
I contacted this site and was very well informed and patiently explained to by the mechanic
Dr Z was knowledge, helpful and answered all my questions quickly and took the time to educate me on my dogs condition. I would 100% recommend.
Dr. Mike was very prompt and provided me with excellent advice. I had 5 specific questions and he answered them to my satisfaction the first time.
Fantastic information on immigration law, very helpful guidance
Steve did a great job answering all my questions and helping me identify what part is needed to fix the issue.
DocPaul was outstanding! He was very knowledgeable and listened carefully to my concerns. He gave me thoughtful and thorough answers. Highly recommend DocPaul and Just Answer.
All the online Tech sites that I've experienced this service has been by far the very best. The customer care was amazing and the customer service was even better.
I had the best experience qith Joey. He was compassionate, helpful, and communicated in a way that was clear for my to understand and process.
I was told on the website I'd be charged $2 not $68! I want a refund for the additional $66 you ripped me off
Hello Kelsey,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
I recently purchase a new 2024 Z and was hoping that I could get a remoter starter for it. I called the dealership and they said 'no'. I called to other local companies and no one wants to touch the car. The expert gave me the technical aspect as well as the issue of it being 'brand new' in short, wait.
Canuck_the_pro called me. He was personal, professional and knowledgeable. He asked the right questions and quick diagnosed the issue. Dishwasher had worked its way back in too far under counter. It did not look that way, but he was correct. Appliance working properly once again.
Thanks for your quick and honest reply! It was so easy. Makes me curious about other items I have!
Ms. Moidel Esq. Is an exemplary lawyer chock full of helpful counsel, easy to talk with, and overall tremendously helpful in every conceivable manner. I was at sea prior to the call and Ms. Moidel assured me of my case with comfort. 5 stars for Ms. Moidel hands down! I am grateful.
JustAnswer went above and beyond my expectations. JustAnswer went to contact a company about tracking my order, and JustAnswer came up for me to contact. What's the energy information they were able to find out that the company was a scam and took my money. Thanks to JustAnswer, I was able to get my money back.
Was such a blessing! Couldn't tell if these prints were of any value. Jennifer, the art appraiser was able to determine they were just decorative
My experience was fine, but I would have rather been able to talk to representative to place an order. I'm not the greatest with technology on the phone. I maybe would have ordered another product. I am wondering are their any times I can actually speak with someone from customer service to.place a order?
My small appliance abruptly stopped working and my only option was to mail it to the manufacturer then expect a 10-week wait! JustAnswer connected me to an expert who solved my problem within a few hours.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello Milroy,
We're so glad to hear that you had a great experience! Please let us know what we can do to earn a 5-star rating from you.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35