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JustAnswerReviews 11,958

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,719
This company responds to reviews on average within 1 day
Michigan
1 review
0 helpful votes
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My experience was amazing. The lawyer was so knowledgeable, fast responding, and courteous

Date of experience: May 28, 2024
Florida
1 review
0 helpful votes
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This was truly the most incredible experience. At the last moment I needed expert advice, and she called within ten minutes and we were connected and her advice and support was incredibly, and saved me many issues ahead. She was smart and quick and decisive and I am so grateful for the connection to her. Thank you Ms. Phillips Esq. You saved the day, truly.

Date of experience: May 28, 2024
Tennessee
1 review
0 helpful votes
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Jeep message shift service
June 7, 2024

I contacted this site and was very well informed and patiently explained to by the mechanic

Date of experience: May 28, 2024
Utah
1 review
0 helpful votes
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Excellent Vet Help
June 7, 2024

Dr Z was knowledge, helpful and answered all my questions quickly and took the time to educate me on my dogs condition. I would 100% recommend.

Date of experience: May 28, 2024
Texas
1 review
0 helpful votes
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Dr. Mike McIntyre
June 7, 2024

Dr. Mike was very prompt and provided me with excellent advice. I had 5 specific questions and he answered them to my satisfaction the first time.

Date of experience: May 28, 2024
Texas
1 review
0 helpful votes
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Fantastic information on immigration law, very helpful guidance

Date of experience: May 28, 2024
Illinois
1 review
0 helpful votes
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Steve did a great job answering all my questions and helping me identify what part is needed to fix the issue.

Date of experience: May 28, 2024
New Jersey
2 reviews
0 helpful votes
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Outstanding experience!
June 7, 2024

DocPaul was outstanding! He was very knowledgeable and listened carefully to my concerns. He gave me thoughtful and thorough answers. Highly recommend DocPaul and Just Answer.

Date of experience: May 28, 2024
Massachusetts
1 review
0 helpful votes
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Answered everything I asked him and was perfectly honest with me

Date of experience: May 28, 2024
Maryland
1 review
0 helpful votes
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I need help and I got it
June 7, 2024

All the online Tech sites that I've experienced this service has been by far the very best. The customer care was amazing and the customer service was even better.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Milroy,

We're so glad to hear that you had a great experience! Please let us know what we can do to earn a 5-star rating from you.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Canada
1 review
0 helpful votes
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I had the best experience qith Joey. He was compassionate, helpful, and communicated in a way that was clear for my to understand and process.

Date of experience: May 28, 2024
Canada
1 review
0 helpful votes
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Misinformed
June 7, 2024

I was told on the website I'd be charged $2 not $68! I want a refund for the additional $66 you ripped me off

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Kelsey,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Pennsylvania
1 review
0 helpful votes
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Experts for a reason
June 7, 2024

I recently purchase a new 2024 Z and was hoping that I could get a remoter starter for it. I called the dealership and they said 'no'. I called to other local companies and no one wants to touch the car. The expert gave me the technical aspect as well as the issue of it being 'brand new' in short, wait.

Date of experience: May 28, 2024
Michigan
1 review
0 helpful votes
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Canuck_the_pro called me. He was personal, professional and knowledgeable. He asked the right questions and quick diagnosed the issue. Dishwasher had worked its way back in too far under counter. It did not look that way, but he was correct. Appliance working properly once again.

Date of experience: May 28, 2024
Washington
1 review
0 helpful votes
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Spoon eval.
June 7, 2024

Thanks for your quick and honest reply! It was so easy. Makes me curious about other items I have!

Date of experience: May 28, 2024
Texas
1 review
0 helpful votes
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Ace and Empathetic Lawyer
June 7, 2024

Ms. Moidel Esq. Is an exemplary lawyer chock full of helpful counsel, easy to talk with, and overall tremendously helpful in every conceivable manner. I was at sea prior to the call and Ms. Moidel assured me of my case with comfort. 5 stars for Ms. Moidel hands down! I am grateful.

Date of experience: May 28, 2024
Georgia
1 review
0 helpful votes
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Caught a Scam
June 7, 2024

JustAnswer went above and beyond my expectations. JustAnswer went to contact a company about tracking my order, and JustAnswer came up for me to contact. What's the energy information they were able to find out that the company was a scam and took my money. Thanks to JustAnswer, I was able to get my money back.

Date of experience: May 28, 2024
South Carolina
1 review
0 helpful votes
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Art appraisal
June 7, 2024

Was such a blessing! Couldn't tell if these prints were of any value. Jennifer, the art appraiser was able to determine they were just decorative

Date of experience: May 28, 2024
New York
1 review
0 helpful votes
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JustAsking
June 7, 2024

My experience was fine, but I would have rather been able to talk to representative to place an order. I'm not the greatest with technology on the phone. I maybe would have ordered another product. I am wondering are their any times I can actually speak with someone from customer service to.place a order?

Date of experience: May 28, 2024
Maryland
1 review
0 helpful votes
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My small appliance abruptly stopped working and my only option was to mail it to the manufacturer then expect a 10-week wait! JustAnswer connected me to an expert who solved my problem within a few hours.

Date of experience: May 28, 2024