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JustAnswerReviews 12,078

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,751
This company responds to reviews on average within 1 day
North Carolina
1 review
0 helpful votes
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Guidance with Education laws
June 10, 2024

The lawyer took her time and researched my questions to provide the best informed answers she could provide. When talking with her she asked for a bit of background to the question asked to ensure her research was correct. Was polite, friendly and very helpful.

Date of experience: May 31, 2024
Texas
1 review
0 helpful votes
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Appliance Repair Answers
June 10, 2024

JustAnswer is the best! Austin 2653 is always spot on!
Helping me figure out the hard appliance repairs and part numbers I can't find. Thank you!

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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Bell DSL user
June 10, 2024

The service that I received was very good and all techs. That I was communicating with were very friendly and knowledgeable.

Date of experience: May 31, 2024
California
1 review
0 helpful votes
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Dream interpretation
June 10, 2024

I honestly was pleasantly surprised, with the prompt answer to the analyzation to my dream, it definitely helped give me some insight on things without having to to look it up and coming up to my own conclusion.

Date of experience: May 31, 2024
Michigan
1 review
0 helpful votes
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Ted the fixer
June 10, 2024

Ted was a very helpful and knowledgeable man and solved the problem I was trying to figure out very quickly! Thanks Ted!

Date of experience: May 31, 2024
Illinois
1 review
0 helpful votes
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We'll find out when I put part in
June 10, 2024

Everything would work but wouldn't heat what the man told if switch wasn't working could be problem and sometimes it would the switch was testing good then it would stop it was sticking I'll find out when I put new one in

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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The Greatest
June 10, 2024

The tec that helped me, guided me through every step, so kind and helpful

Date of experience: May 31, 2024
Virginia
1 review
0 helpful votes
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Mr. Richard Mary helped me reestablish Bluetooth connection with my phone to my car after it had been lost following dealership recall installation. He calmed my nerves by assuring me that my issue would be resolved, and not to worry. He fulfilled his promise! I'm so grateful that he remedied my problems and my concerns! Thanks so much, Richard!

Date of experience: May 31, 2024
Australia
1 review
0 helpful votes
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Everything works now
June 10, 2024

Printer would not work properly. Now after I contacted Answer it now works perfectly.

Date of experience: May 31, 2024
California
1 review
0 helpful votes
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AI has nothing on JustAnswers
June 10, 2024

I was helped through a tough issue I'm going through - 2 thumbs up dude!

Date of experience: May 31, 2024
Michigan
1 review
0 helpful votes
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Not happy with service at all!
June 10, 2024

Did not like the Uber driver service. Had 2 people in vehicle, one can't tell the other the directions? You can see them on the app when being delivered. Not just cold food I'm upset with, their attitudes! Throwing trash on my street! Where is the customer service!? Call the restaurant hoping they never get a delivery from that store. Them loose sale because of 2 people whom shouldn't be working with customers. Go back to school being a Uber driver isn't good for them or the customer's

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 31, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Terri,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

South Carolina
1 review
0 helpful votes
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A Brilliant Idea!
June 10, 2024

I needed to speak to a physician quickly and I could not get answers in my home town.I just stumbled on to Just Answer and I am so glad that I did!. What a brilliant idea this is. It is not just physicians but knowledgeable professionals across the spectrum such as auto mechanics and IT specialists. They are quick to respond to your questions and you may ask as many questions as you need to for one monthly fee. This is a great service.

Date of experience: May 31, 2024
California
1 review
0 helpful votes
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Kohler engine parts
June 10, 2024

Jeff got back to me quickly and gave me a site that had what I needed. The part fit perfectly but I thought it was over priced. That wasn't Jeff's fault.

Date of experience: May 31, 2024
Australia
1 review
0 helpful votes
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Absolutely no help
June 10, 2024

Happy to pay $2 to join than was advised better to call than text would cost $56 I said no they still took the money and gave no help what si ever...not to be trusted and be very careful

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 31, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Marianne,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Canada
2 reviews
0 helpful votes
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I wasn't satisfied with the first answer then I requested for another expert lawyer, and lawyer Blake was very detailed and very helpful! Thank you!

Date of experience: May 31, 2024
Texas
1 review
0 helpful votes
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I was in the need to getting advice to handle a situation, the person who help me gave me great information

Date of experience: May 31, 2024
New Jersey
1 review
0 helpful votes
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Exceptional Service via txt 👍
June 10, 2024

Martin is a great help detecting the issue of Mazda cx5 whose display was rebooting every time we drove the car.Listening to Bluetooth is a primary experience for my teen. Every now and then it would stop.was very disturbing.

Martin addressed the issue by asking us the right questions and was able to resolve the issue without us physically visiting any dealership or local car store. We are amazed at this new experience. The Bluetooth functions now without any interruption.

Martin is very professional, polite and is very knowledgeable!

Date of experience: May 31, 2024
North Carolina
1 review
0 helpful votes
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A gift from heaven
June 10, 2024

After trudging my way through ALL of the possible help links, I got in touch with the great people at JustAnswer. I explained my very complicated problem to Steve and he (agreeing my problem needed a live person) gave me an 800 phone number to lastpass support. JustAnswer is for me A Gift From Heaven.

Date of experience: May 31, 2024
California
1 review
0 helpful votes
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I received I was happy and when I tried to make work it didn't respond only it was hot and never roll at all.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 31, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Mona,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Colorado
1 review
0 helpful votes
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Answered all my questions
June 10, 2024

I stripped the deteriorated decking material on a 20 yr old deck. Expectig the joits and railing to be deterioriated, there appeared no rotted material. My questions were a laundry list of of improvements before installing the new decking using to existing materials, and the answered were answered with clarity.

Date of experience: May 31, 2024