JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
The lawyer took her time and researched my questions to provide the best informed answers she could provide. When talking with her she asked for a bit of background to the question asked to ensure her research was correct. Was polite, friendly and very helpful.
JustAnswer is the best! Austin 2653 is always spot on!
Helping me figure out the hard appliance repairs and part numbers I can't find. Thank you!
The service that I received was very good and all techs. That I was communicating with were very friendly and knowledgeable.
I honestly was pleasantly surprised, with the prompt answer to the analyzation to my dream, it definitely helped give me some insight on things without having to to look it up and coming up to my own conclusion.
Ted was a very helpful and knowledgeable man and solved the problem I was trying to figure out very quickly! Thanks Ted!
Everything would work but wouldn't heat what the man told if switch wasn't working could be problem and sometimes it would the switch was testing good then it would stop it was sticking I'll find out when I put new one in
The tec that helped me, guided me through every step, so kind and helpful
Mr. Richard Mary helped me reestablish Bluetooth connection with my phone to my car after it had been lost following dealership recall installation. He calmed my nerves by assuring me that my issue would be resolved, and not to worry. He fulfilled his promise! I'm so grateful that he remedied my problems and my concerns! Thanks so much, Richard!
Printer would not work properly. Now after I contacted Answer it now works perfectly.
I was helped through a tough issue I'm going through - 2 thumbs up dude!
Did not like the Uber driver service. Had 2 people in vehicle, one can't tell the other the directions? You can see them on the app when being delivered. Not just cold food I'm upset with, their attitudes! Throwing trash on my street! Where is the customer service!? Call the restaurant hoping they never get a delivery from that store. Them loose sale because of 2 people whom shouldn't be working with customers. Go back to school being a Uber driver isn't good for them or the customer's
I needed to speak to a physician quickly and I could not get answers in my home town.I just stumbled on to Just Answer and I am so glad that I did!. What a brilliant idea this is. It is not just physicians but knowledgeable professionals across the spectrum such as auto mechanics and IT specialists. They are quick to respond to your questions and you may ask as many questions as you need to for one monthly fee. This is a great service.
Jeff got back to me quickly and gave me a site that had what I needed. The part fit perfectly but I thought it was over priced. That wasn't Jeff's fault.
Happy to pay $2 to join than was advised better to call than text would cost $56 I said no they still took the money and gave no help what si ever...not to be trusted and be very careful
Hello Marianne,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
I wasn't satisfied with the first answer then I requested for another expert lawyer, and lawyer Blake was very detailed and very helpful! Thank you!
Martin is a great help detecting the issue of Mazda cx5 whose display was rebooting every time we drove the car.Listening to Bluetooth is a primary experience for my teen. Every now and then it would stop.was very disturbing.
Martin addressed the issue by asking us the right questions and was able to resolve the issue without us physically visiting any dealership or local car store. We are amazed at this new experience. The Bluetooth functions now without any interruption.
Martin is very professional, polite and is very knowledgeable!
After trudging my way through ALL of the possible help links, I got in touch with the great people at JustAnswer. I explained my very complicated problem to Steve and he (agreeing my problem needed a live person) gave me an 800 phone number to lastpass support. JustAnswer is for me A Gift From Heaven.
I received I was happy and when I tried to make work it didn't respond only it was hot and never roll at all.
Hello Mona,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
I stripped the deteriorated decking material on a 20 yr old deck. Expectig the joits and railing to be deterioriated, there appeared no rotted material. My questions were a laundry list of of improvements before installing the new decking using to existing materials, and the answered were answered with clarity.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello Terri,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35