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JustAnswerReviews 12,107

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,757
This company responds to reviews on average within 1 day
California
1 review
0 helpful votes
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Thanks!
June 11, 2024

Gave me the right advice to fix my problem.
Thank you!

Good day!

Date of experience: June 1, 2024
Illinois
1 review
0 helpful votes
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I want my money back!
June 11, 2024

The Attorney answer my questions and concerns. He was able to understand my need to get what I am owed, but my need to attempt grace first. He outlined what I may have to do without telling me what to do. He has very kind as well. That I appreciated.

Date of experience: June 1, 2024
Tennessee
1 review
0 helpful votes
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Awesome
June 11, 2024

Quick professional and accurate and very ended 6 months of frustration

Date of experience: June 1, 2024
Missouri
1 review
0 helpful votes
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Consumer Protection agency
June 11, 2024

Excellent advice - recommended seeking out a local attorney.

Date of experience: June 1, 2024
Pennsylvania
1 review
0 helpful votes
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The professional, James, recommendation was a very good idea. I plan on looking at the change when my daughter is finished with her current camping trip.

Date of experience: June 1, 2024
Canada
1 review
0 helpful votes
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Fast and helpful advice
June 11, 2024

Seamless and professional very good advice that I could put into practice

Date of experience: June 1, 2024
Illinois
1 review
0 helpful votes
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My tech ROCKED!
June 11, 2024

André, my HVAC tech was awesome! He was so kind, knowledgeable and most importantly PATIENT with me while I gathered tools and tried to follow his instructions(he even cheered me on at one point by telling me I "could do this") It was definitely a much better experience than I expected and I will use this service again for sure!

Date of experience: June 1, 2024
New York
1 review
0 helpful votes
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Knowledgeable
June 11, 2024

The expert actually knew what she was talking about (i got one before who was gave me an incorrect answer). She was nice and pleasant as well.

Date of experience: June 1, 2024
New York
1 review
0 helpful votes
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The mechanic was fast and easy to deal with. Got the answer I needed to put my mind at ease... Would use again.

Date of experience: June 1, 2024
Ohio
1 review
0 helpful votes
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Commercial lease
June 11, 2024

I had a question about a fixture added to my property by a tenant. Isaac, Esq was quick and accurate with his response and helped us to negotiate a favorable outcome to our problem.

Date of experience: June 1, 2024
Idaho
1 review
0 helpful votes
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Accurate and helpful
June 11, 2024

Attentive connection with a vet who was able to provide direction and answers. His diagnosis was accurate but I still did have to go to a vet for confirmation.

Date of experience: June 1, 2024
Georgia
1 review
0 helpful votes
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Quick, honest and very helpful
June 11, 2024

My dog ate some avacado leaves and got sick. I'd heard they can be toxic, my personal vet was closed and does not have an emergency hotline. JustAnswer put me in touch with an expert and was very quick to reply, was honest and was very helpful

Date of experience: June 1, 2024
California
1 review
0 helpful votes
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Zoey_jd helped me with a scammer situation. She was very knowledgable and knew all the tricks that they use. She was able to direct me to self-help groups and also how to report such things. An excellent attorney I would recommend her!

Date of experience: June 1, 2024
Michigan
1 review
0 helpful votes
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Eased my panic
June 11, 2024

My husband and I discovered we had both given our dog a dose of trazodone for storm anxiety.
We were concerned that it would be problematic, but the vet assured us that it was not an emergency and to monitor her.

Date of experience: June 1, 2024
Illinois
3 reviews
1 helpful vote
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Anaxon
June 11, 2024

Just discovered that JustAnswer charged me $63.00! I was told it would be a dollar. Also they did not resolve my question and gave me another number to call.

Date of experience: June 1, 2024
Canada
1 review
0 helpful votes
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Microsoft Store refund
June 11, 2024

I had ordered a game online via Microsoft store. Months later but before the game launched, the game launch date changed.
Microsoft just cancelled my purchase but no refund was given.
The JustAnswer chat person was great. However, the end solution was for me to call Microsoft support and they were completely useless so the issue is unresolved.

Date of experience: June 1, 2024
Florida
1 review
0 helpful votes
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Best place to get answers
June 11, 2024

These people really care and give you the best answers and results. Almost just like family

Date of experience: June 1, 2024
Tennessee
1 review
0 helpful votes
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Bearded Dragon concerns
June 11, 2024

I had to reach out to see how I can help my bearded dragon, he has plugged pores down by his legs and across his belly and I was able to reach out to a Vet. Ans she was so...very helpful!

Date of experience: June 1, 2024
Florida
1 review
0 helpful votes
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Very helpful
June 11, 2024

My tech was very helpful and knowledgeable about my problem

Date of experience: June 1, 2024
California
1 review
0 helpful votes
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Rv tech help
June 11, 2024

Robert was both professional and very knowledgeable! Confirmed my issue and sent pics to help make sure I was looking at the correct parts to be checked!

Date of experience: June 1, 2024