JustAnswerReviews 12,334

My computer locked and gave me a phone number to call customer service. I was uneasy with so many scams lately. I googled my problem & immediately got a phone call from just answer giving step by step instructions to fix my problem. Within 5 minutes my problem was solved. Thanks just answer.

The agent was patient while answering my questions. I could easily understand and follow his
Instructions in solving my problem.

Great experience and advice solved and answered my questions very in depth. Solved my problem and was concerned about my problem.

It's been an honor to get answers from guys on your website and they've been very helpful for me and to help me solve my problem with my Jeep

Very professional! …………………………………………………………………………………..

I thought this only cost me $1.00,but you charged my card $37.00,why?

Carolyn Coy

It was really great. The doctors were able to direct me to the right people to see what was wrong. I'm very grateful for then because the pain is so much less. So thanks again

I had assume I was talking with someone at Spectrum, not a company that charges for their time. You were no specfic and I will contest the charge.

Our boxer is having some gastro issues, and the doctor I spoke to was great! She went back and forth with me@ least 10 or so times, the questions she asked about our puppy were great, as stated above, I really believe she cared! She gives us some good ideas to help.

Patient, knowledgable, very helpful. Knew exactly what I was talking about and sent me links for parts. Again, could not have been more helpful.

It was very helpful and gave me some great information. Also gave me websites to go to that would help me.

Charles guided me over the phone to address a serious problem I was having with my Liebherr refrigerator. He then followed it up with a text message reviewing everything he had told me. I followed his instructions and it resolved the issue, saved me money and more stress.

I wanted to ask a question about our air-conditioning and found JustAnswer on Google. They charged $2 for the question so I uploaded my CC info to be able to access the question. I thought 'fair enough'. But I felt a bit funny about it and quickly checked my card charges and found the the $2 had been deducted but also another $53 was also charged for a 'monthly subscription' which had not agreed to! I was super pissed off. Wrote them immediately in chat and they upright refused to refund me. I kept pushing and told them I had reported to the BBB and that after about a 45 minute wrangle, finally got them to refund the $53. Quite a stressful ordeal, so beware of the hidden 'subscription'. To be fair, they finally did refund but it was a hassle!

My dog ate something he shouldn't of had and I went online for advice and I found them. A vet called like they promised and gave me expert advice and saved me 120.00+ vet visit and my dog is just fine. The fee they charged is wayyyy less than an in person vet visit. I would def use them again.

Installing a powered sub under the passenger seat and ran into trouble trying to determine the color of the speaker wires (as well as polarity) in the passenger b-pillar. In their infinite wisdom, Subaru decided to have a little connector from the b-pillar to the door, at which point the colors of the wires changed (confirmed at speaker in door). For the life of me, I couldn't find that information…I looked everywhere and even called dealerships. Ended up signing up for this service and the guy who helped me was able to download the correct manual, pull up the information, and ended a 2 hour search for the correct wires. I'm keeping this service forever as I don't do enough of this to warrant buying my own software for each make of vehicle, and I regularly do projects that I've never attempted before.

I called JustAnswer when my clothes washer's Lid Lock light was on & the machine was not working. The repairman, Isaac Ga, arrived early the next morning & got to work. After 45 minutes the problem was assessed and repaired. Isaac described what had caused the problem, how it was repaired, and the terms of the warranty. He was most professional and thorough! My surprise was in the total repair price! There was a $75 service fee which we were informed of on our initial call, but for a single part & labor, the cost was $220, for a total cost of $295. Steep, but accepted since the service was so good.

I've been helped by Moose for a few years now and I gotta say he is the best! I work on such a variety of vehicles and it amazes me that he knows so much detail as if he worked on every single Make, Year, and Model.