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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The arm on my frig ice maker was making ice nonstop. Jared got me to the problem and we fixed it quickly.
Questions about a quitclaim deed were addressed and explained throughly. I was impressed with the immediate and helpful advise. Put my mind at ease.
The process was extremely user friendly and the rapid responses were an absolute relief. CJ was nothing short of incredible. Inquisitive, attentive, and great at explaining and clarifying the information. I never thought a stressful call like this would lead to me not just smiling but feeling better about humanity!
After signing on to my laptop and explaining the problem, he proceeded to acquire a free malware site and downloaded its app and executed it. Problem solved. For some reason or another, WINDOWS11 DEFENDER DID NOT IDENTIFY AND VIRUS OR MALWARE, but this hangup continued flashing McAfee msgs and TROJAN found etc etc etc. The free malware site app accomplished removing the mesages
I was super concerned and nervous after my dog ate peanut butter and started acting lethargic and wobbly and Dr yi helped me understand the possibility's of what could be and it fit the description and she helped me find a home solution that was super effective on my dog and I can't thank her enough! She truly cares and deserves to be one of the best Veterinarian there is!
Always professional, patience with answering questions. Didn't feel rushed with my questions. At the end of my appointment, I felt satisfied and also, educated.
The tech was patient, knowledgeable, kind, and knew what she was doing.
It was prompt, sensible and logical answer to my question. I will have to try it to see if it helps the problem.
I needed advice regarding my broken patella. I couldn't find an orthopedic doctor who who would see me without a referral and Dr. Joe not only advised me what to do, but he guided me through the whole process in what l could expect when l do get the help l need. He was personable, sympathetic, and very smart, as l was hoping. I'm extremely satisfied and now know l have a great resource that l was never aware of before. Thank you! 😁
Lisa, the veterinarian, addressed all of my concerns in a candid, but thoughtful way. JustAnswer is a great and easy way to find answers and guidance for my pet's health and well-being.
Drew was incredibly helpful, patient with all my questions. He took the time to understand my issue and even forwarded me more information to help me with my pool heater.
Very pleasant, knowledgeable and informative agent. Patient and very cooperative
100,%recomendada su respuestas bien rspidas son muy eficientes
I had a fairly obscure piece of original art from my grandparents' home, Needed to know if it was worth anything, and was pleased to have a fast answer that confirmed my thoughts that it wasn't a highly valuable item. Just the same, the estimated resale value was pleasantly surprising; at least there was some guidance.
Gym blocked news channel on their TVs. No legal issue here. It's a pity. For 14 yrs O was exercising and watching the news. Now exercise only.
I wash most of our clothes on "delicate" cycle. Didn't realize the new LG doesn't have that feature on the dashboard. Alex helped me download this option to my machine.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care