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JustAnswerReviews 13,348

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Ohio
1 review
0 helpful votes
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The arm on my frig ice maker was making ice nonstop. Jared got me to the problem and we fixed it quickly.

Date of experience: June 5, 2025
Florida
1 review
0 helpful votes
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Real estate advice
June 15, 2025

Questions about a quitclaim deed were addressed and explained throughly. I was impressed with the immediate and helpful advise. Put my mind at ease.

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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Impressed in so many ways.
June 15, 2025

The process was extremely user friendly and the rapid responses were an absolute relief. CJ was nothing short of incredible. Inquisitive, attentive, and great at explaining and clarifying the information. I never thought a stressful call like this would lead to me not just smiling but feeling better about humanity!

Date of experience: June 5, 2025
Florida
1 review
0 helpful votes
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It is helpful that he is familiar with Florida statutes. He was clear in his answers. He understood my situation and assured me that my concerns were valid

Date of experience: June 5, 2025
Pennsylvania
1 review
0 helpful votes
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After signing on to my laptop and explaining the problem, he proceeded to acquire a free malware site and downloaded its app and executed it. Problem solved. For some reason or another, WINDOWS11 DEFENDER DID NOT IDENTIFY AND VIRUS OR MALWARE, but this hangup continued flashing McAfee msgs and TROJAN found etc etc etc. The free malware site app accomplished removing the mesages

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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I was super concerned and nervous after my dog ate peanut butter and started acting lethargic and wobbly and Dr yi helped me understand the possibility's of what could be and it fit the description and she helped me find a home solution that was super effective on my dog and I can't thank her enough! She truly cares and deserves to be one of the best Veterinarian there is!

Date of experience: June 4, 2025
California
1 review
0 helpful votes
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Great Service
June 15, 2025

Always professional, patience with answering questions. Didn't feel rushed with my questions. At the end of my appointment, I felt satisfied and also, educated.

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Update payment method
June 15, 2025

The tech was patient, knowledgeable, kind, and knew what she was doing.

Date of experience: June 5, 2025
Indiana
1 review
0 helpful votes
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Sensible answer.
June 15, 2025

It was prompt, sensible and logical answer to my question. I will have to try it to see if it helps the problem.

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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I needed advice regarding my broken patella. I couldn't find an orthopedic doctor who who would see me without a referral and Dr. Joe not only advised me what to do, but he guided me through the whole process in what l could expect when l do get the help l need. He was personable, sympathetic, and very smart, as l was hoping. I'm extremely satisfied and now know l have a great resource that l was never aware of before. Thank you! 😁

Date of experience: June 5, 2025
Pennsylvania
1 review
0 helpful votes
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Easy, Thorough Discussion
June 15, 2025

Lisa, the veterinarian, addressed all of my concerns in a candid, but thoughtful way. JustAnswer is a great and easy way to find answers and guidance for my pet's health and well-being.

Date of experience: June 4, 2025
Massachusetts
1 review
0 helpful votes
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Very helpful!
June 15, 2025

Drew was incredibly helpful, patient with all my questions. He took the time to understand my issue and even forwarded me more information to help me with my pool heater.

Date of experience: June 5, 2025
Ohio
1 review
0 helpful votes
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Great experience
June 15, 2025

Very pleasant, knowledgeable and informative agent. Patient and very cooperative

Date of experience: June 5, 2025
Puerto Rico
1 review
0 helpful votes
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Complacida por su ayuda
June 15, 2025

100,%recomendada su respuestas bien rspidas son muy eficientes

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
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Answer
June 14, 2025

Helpful, understanding and kind. Forty years of expertise.

Date of experience: June 4, 2025
California
1 review
0 helpful votes
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Fast turnaround
June 14, 2025

I had a fairly obscure piece of original art from my grandparents' home, Needed to know if it was worth anything, and was pleased to have a fast answer that confirmed my thoughts that it wasn't a highly valuable item. Just the same, the estimated resale value was pleasantly surprising; at least there was some guidance.

Date of experience: June 4, 2025
Washington
1 review
0 helpful votes
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News channel blocked in the gym.
June 14, 2025

Gym blocked news channel on their TVs. No legal issue here. It's a pity. For 14 yrs O was exercising and watching the news. Now exercise only.

Date of experience: June 4, 2025
Alabama
1 review
0 helpful votes
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Excellent
June 14, 2025

My washer stopped working. Just by simple instructions I was able to get it reset and working again.

Date of experience: June 4, 2025
Texas
1 review
0 helpful votes
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I wash most of our clothes on "delicate" cycle. Didn't realize the new LG doesn't have that feature on the dashboard. Alex helped me download this option to my machine.

Date of experience: June 4, 2025
Michigan
1 review
0 helpful votes
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Softener
June 14, 2025

David was excellent and friendly and personable Knew exactly what he was talking about and walked me through the whole process

Date of experience: June 4, 2025