business logo of JustAnswer

JustAnswerReviews 11,243

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,567
This company responds to reviews on average within 1 day
Connecticut
1 review
0 helpful votes
Follow LYNN D.
Unfollow LYNN D.
Send Message
Share Review
Report Review

Fraud
July 27, 2025

I paid 5.00 to ask a question and then found my credit card had been charged 5.00 plus another 50.00!
I did not ask for a membership nor was I told this would happen.
Buyer BEWARE!
THIS IS CLEARLY A SCAM.

Date of experience: July 9, 2025
JustAnswer S. — JustAnswer Rep
5 days ago

Hello Lynn,

I trust we’ve helped address your concerns. If you need further assistance, please feel free to reach out to me.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

California
1 review
0 helpful votes
Follow Roxanna S.
Unfollow Roxanna S.
Send Message
Share Review
Report Review

Tech was absolute fabulous. He made my day.
July 27, 2025

He was absolutely fabulous. I just can't think of enough
There are not enough instructions that came with the water. He walked me through a step-by-step and it works wonderfully.

Date of experience: July 17, 2025
Pennsylvania
1 review
0 helpful votes
Follow None N.
Unfollow None N.
Send Message
Share Review
Report Review

Professional and prompt
July 27, 2025

I connected with an online person gave her my information and got a phone call from a doctor minutes later.

Date of experience: July 17, 2025
Wisconsin
1 review
0 helpful votes
Follow Linda L.
Unfollow Linda L.
Send Message
Share Review
Report Review

Charged when told I would not be
July 27, 2025

Tech Barun was very helpful and patient resolved issue. He informed me that aI would not be charged but I was.

Date of experience: July 17, 2025
Michigan
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Send Message
Share Review
Report Review

Good source of information
July 27, 2025

The mechanic was most helpful in my deciding to not pursue a dealership intervention as the cost of completely replacing the center console of a 2012 Town and Country was too much, as the existing unit could not be repaired.

Date of experience: July 17, 2025
Virginia
1 review
0 helpful votes
Follow Vera M.
Unfollow Vera M.
Send Message
Share Review
Report Review

Vehicle stall issue
July 27, 2025

Blake answered my questions in a way that I could understand

Date of experience: July 17, 2025
GB
1 review
0 helpful votes
Follow Richard S.
Unfollow Richard S.
Send Message
Share Review
Report Review

No response from JustAnswer
July 27, 2025

This was my query to 'Kevin': Sometimes when I try to lock the doors externally, I get the double bleep and the doors do not lock. I can resolve this by puling open the child lock on the rear right door. This method has now stopped working. Richard I received NO response, from Kevin of anyone else.

Date of experience: July 17, 2025
JustAnswer S. — JustAnswer Rep
5 days ago

Hello Richard,

I hope we've been able to assist you with your concerns. Should you have any additional questions or require clarification, feel free to reach out and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Ohio
1 review
0 helpful votes
Follow Dana J.
Unfollow Dana J.
Send Message
Share Review
Report Review

Quick and helpful
July 27, 2025

My dogs got to childrens ibuprophen. I called poison control and they helped me find a solution quick and so far, my dogs are ok.

Date of experience: July 17, 2025
Washington
1 review
0 helpful votes
Follow Mike F.
Unfollow Mike F.
Send Message
Share Review
Report Review

Always there when I need them.
July 27, 2025

This time hvac. Last time legal question, Time before that a problem with my truck. Just Answer is AWESOME!

Date of experience: July 17, 2025
Wisconsin
1 review
0 helpful votes
Follow Mary G.
Unfollow Mary G.
Send Message
Share Review
Report Review

Good resolution
July 27, 2025

My experience was a good one, my questions were answered in a timely, friendly way.

Date of experience: July 17, 2025
Pennsylvania
1 review
0 helpful votes
Follow K W.
Unfollow K W.
Send Message
Share Review
Report Review

Kdub Paper issues
July 26, 2025

I text support, but need a one on one verbal connection to guide me through. The teck was knowledgable on talking me through changing paper change on the printer.

Date of experience: July 16, 2025
Georgia
1 review
0 helpful votes
Follow Vicki R.
Unfollow Vicki R.
Send Message
Share Review
Report Review

Small business sales tax
July 26, 2025

I am selling handmade items to retailers and was concerned about who pays sales tax. My question was answered quickly!

Date of experience: July 16, 2025
Australia
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Send Message
Share Review
Report Review

Misleading cost info
July 26, 2025

I was told my card would be charged NZ$2 but it was $70 which is diabolical!

Date of experience: July 17, 2025
JustAnswer S. — JustAnswer Rep
5 days ago

Hello David,

I hope we have resolved your concerns. If you have any additional questions or need further support, please don’t hesitate to reach out.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Hawaii
1 review
0 helpful votes
Follow Bobby Z.
Unfollow Bobby Z.
Send Message
Share Review
Report Review

Confused
July 26, 2025

My experience was great in solving my problem, but misinformed about having to buy a $44 membership in order to get help doing it. I never knew that I had to join a membership for $44. I was only asked to pay $5 initially. Nothing was mentioned about a monthly membership payment! My only complaint! 😖

Date of experience: July 16, 2025
New York
1 review
0 helpful votes
Follow Reed K.
Unfollow Reed K.
Send Message
Share Review
Report Review

Knowledgable people
July 26, 2025

I usually use just answer for marine diesel trouble shooting and they've generally been very knowledgeable and helpful. The technology can be challenging. I'm usually under way on a boat and can't respond in a timely manner and the chat bots and support folks tend to think i've abandoned them. But the actual answer folks are more patient with waiting for a response. Overall I will use them afain and again.

Date of experience: July 16, 2025
Oregon
1 review
0 helpful votes
Follow Linda Joyce S.
Unfollow Linda Joyce S.
Send Message
Share Review
Report Review

Love This Site!
July 26, 2025

My Future go-to for legal assistance. These guys are amazing. They are very quick to respond and give amazing feedback to help you with your situation. I will definitely be returning for any future needs!

Date of experience: July 16, 2025
New Jersey
1 review
0 helpful votes
Follow Bri C.
Unfollow Bri C.
Send Message
Share Review
Report Review

Person needs to be from proper company
July 26, 2025

I did have a very good experience. The true solution ended up to be a return and replace.

Date of experience: July 16, 2025
Canada
1 review
0 helpful votes
Follow Betsy W.
Unfollow Betsy W.
Send Message
Share Review
Report Review

Very satisfactory.
July 26, 2025

Good suggestions given to ease my mind and handle the matter.

Date of experience: July 16, 2025
New York
1 review
0 helpful votes
Follow Richard G.
Unfollow Richard G.
Send Message
Share Review
Report Review

Home sale
July 26, 2025

Evan answered my question quickly He acted in a professional manner I will recommend him to my friends

Date of experience: July 16, 2025
North Carolina
1 review
0 helpful votes
Follow Thomas S.
Unfollow Thomas S.
Send Message
Share Review
Report Review

Good job
July 26, 2025

I was pleased with the job Robert M did. If I ha c e problems again, I will call y'all.

Date of experience: July 16, 2025