From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Was fast and he seemed knowledgeable. To soon to tell wether it's fixed or not
I got my email and she helped me reset my password so I could get back into my account
Great experience with the expert but could not leave a tip as the page would not submit
Talk.
Better approved cleaner.
Order.
Wait.
Apply.
More apply.
Better.
Im so insecure with my baby racoon making sure i do this right so that I can put then in the wild after. So good service with encouragement. Its reasuring
Best customer support experience I've ever had. Getting help was easy. Rapid response was excellent. Don was fantastic and extremely helpful. I had to take a break during my call and I was able to continue at a later time with the same person instead of having to start over. Don ensured I had the information i needed. Double checked part numbers and was very thorough leading me through continuity testing. Don made the experience excellent. I had to order parts but Don gave clear instructions on how to install them when I receive them.
Your screen doesn't seem to allow me to cancel. I only used this for half an hour.
The attorney gave detailed instructions and information that proved favorable to my situation. I was able to get resolution from my mortgage lender asking for fees that I never agreed to. The attorney also informed me of the lender's RESPA violations that further strengthened the situation in my favor!
My experience with crepe erase was truly a nightmare. Stupid texts I had to go through
Before I talked to Matt. He was great! As far as Crepe erase —- horrible customer service. Glad I sent products back.
Terry was incredibly helpful. His answer was clear and concise. He provided helpful links along with his expertise.
I waited and waited, no response to where my ring is. Plus on Top of the $5.00 I was charged $35.00 what a F-en SCAM
Hello Irene,
I hope we have resolved your concerns. Let us know if you have any more questions or if anything needs further explanation, and we’ll be happy to assist.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645
He gave me the tech support number for my printer and was respectful
My dog ate hummus with mold, and I was concerned, and he alleviated them!
They answered my question that I needed to know so the $5.00 that you ask for ok I don't need the whole month thank you
Had questions on procedures that were addressed satisfactory to me
I need to know about a airbag control module on my 2007 Ford Explorer Sport Trac and was able to find out if the module i bought at the junk yard was compatible.
The attorney I chatted was patient with my responses and validated my questions and concerns. He was very professional in his responses and truly informative.
I specifically asked for a corporate tax lawyer tax lawyer to respond by phone. AFTER PAYING I was informed that a lawyer wasn't available, that I would need to use the chat and NOT my phone and an accountant (not a lawyer) was available to help me. That was 2 hrs ago ago and no one has responded to my chat or answered my question. Save your money and look elsewhere.
Hello John,
We appreciate your experience with us. If you need any assistance, please don't hesitate to reach out. We’ll be happy to help.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645
My screen frozen so I looked online for help to unfreez and got help right away
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dallace,
I hope we have resolved your concerns. If you have any additional questions or need further support, please don’t hesitate to reach out.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645