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JustAnswerReviews 15,570

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,620
This company responds to reviews on average within 3 days

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Utah
1 review
0 helpful votes
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Question answered
October 22, 2025

I was worried that my dog had ingested a poison. I received fast and considered advice as well as what to do and expect going forward. Relieved!

Date of experience: October 12, 2025
Macao
1 review
0 helpful votes
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Quieter took so much stress of off of me with her advice.
October 21, 2025
Updated review

I have been with Queeneth for a few months now and I am thoroughly pleased. She has handled all my questions and helped so much with directions and her support is overall excellent. She is very knowledgeable and I trust her with her advice and questions that I ask, she always is spot on! She's a blessing to me, believe me!

Date of experience: October 11, 2025

Queeneth
August 16, 2025
Previous review

Queeneth has taken so much off of my shoulders with her extreme knowledge for what I'm going through. My situation would have been so different if she wasn't there for me. I truly trust her and the legal advice she has and is giving me.

Date of experience: August 6, 2025
Florida
1 review
0 helpful votes
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Dishwasher not working
October 21, 2025

Gave my appliance model number and described my issue. Tech was able to diagnose and suggest a fix I could do myself. Even provided videos to help. Saved me hundreds on a repair call plus time waiting for the appointment.

Date of experience: October 9, 2025
California
1 review
0 helpful votes
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Very glad I stumbled across this site
October 21, 2025

I had a failure with my outdoor AC unit at our home. Did some digging online to find answers and was coming up empty. I saw this website and service pop up on YouTube and decided to give it a try. The contractor that worked with me was very kind, knowledgeable and quick to respond. After talking for a few minutes he was able to help me diagnose and resolve the problem. The process couldn't have been easier! Very satisfied customer :)

Date of experience: October 11, 2025
Maryland
1 review
0 helpful votes
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Dishwasher control board diagnosis
October 21, 2025

Greg T0409 checked out what I had done prior to contacting and gave good instructions for running the diagnostic cycle, then helped me interpret results to isolate the fault. Instructions were prompt and articulate.

Date of experience: October 11, 2025
Sri Lanka
1 review
0 helpful votes
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All Of My Questions Were Answered.
October 21, 2025

Had a very serious issue and concern with one of my hens. The closest. Chicken vet in my area is over an hour away and they close at 5 pm unless you pay additional fees. So I decided to give this a try and oh my gosh! I can't say enough good about the entire process. 1. I received some prescreening questions and that wasn't bad at all. After the prescreening I had a question and answered with a vet tech. Once it had been determined my hen was in crisis the process of getting a vet on line began. I had no idea what to expect but it was very speedy actually. My time online with the vet was not rushed at all and even afterward when he had given me his diagnosis and recommendations he remained online to answer any additional questions I might have……which I did because I always think of those things after the fact. He was still available and answered my questions. The outlook for my hen was bleak unfortunately. Dr. Mike sent me links and other additional information. The info in the links and everything he told me were all spot on with my hen's symptoms. I didn't want it to be true but it was. Even her symptoms she displayed later on were just as he told me they would be. This was a hard day but would have been much harder if I had been having to guess about all that was going on. I wouldn't hesitate to contact a vet in this manner again whether it's after hours (if available or weekends).

Date of experience: October 11, 2025
Kentucky
2 reviews
0 helpful votes
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2012 Kia won't start
October 21, 2025

Harris had me do several checks and one was try to turn the engine over. It was seized, which is why it wouldn't start. I never thought to check that.

Date of experience: October 11, 2025
Oregon
1 review
0 helpful votes
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Erroneous "virus" pop-ups
October 21, 2025

As a limited computer knowledge person, I panicked with some browser pop-ups that claimed viruses were impacting my passwords, data, etc.

Date of experience: October 11, 2025
California
1 review
0 helpful votes
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FAST, efficient answer! THANK YOU Dr. Ivana! Had a potent emergency for my dog - Dr. Ivanna calmly and quickly assessed the situation.
Thankfully, she was able to rule out an emergency. Additionally, she gave excellent information as far as symptoms to look for should my pup develop any issues.

Date of experience: October 11, 2025
New York
1 review
0 helpful votes
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Jeff intelligently said that I should get a Dyson technician in to install the new trigger, and I was gratified that this seemingly simple solution was available. I would have said he deserved five stars, but he left me hanging and did not answer my last response. Not a big deal, he sent the facts, but I expected an acknowledgement of what I had written.

Date of experience: October 11, 2025
Missouri
1 review
0 helpful votes
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Lawyer Juris Guru -- clearly a stage name 😂 for my lawyer, provided an in-depth answer to my question and also offered assistance in writing my demand letter-- and providing a list of lawyers in the locality of my concern. This gives me ease of mind from attempting to do all of the research and writing on my own without a clear panoramic view of How my issue is best handled

Date of experience: October 11, 2025
New Hampshire
1 review
0 helpful votes
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Painting appraisal
October 21, 2025

I was pleasantly surprised that they were able to locate and find information about a local artist. I have owned this painting since the 1970s and found out that the artist just recently passed.

Date of experience: October 11, 2025
Texas
1 review
0 helpful votes
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Joseph M was great, very patient and thoughtful. Helped me source out a few options that I can try on my own to help facilitate a repair before taking in to a shop.

Date of experience: October 11, 2025
California
1 review
0 helpful votes
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Once my request was given to the "proper" level of support, the process proceeded without issue. The time involved and the false starts were frustrating.

Date of experience: October 11, 2025
JustAnswer S. JustAnswer Rep
11 hours ago

Hello John,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

California
1 review
0 helpful votes
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I have been treated with great kindness and respect by doctors and lawyers on Justanswer. They all went beyond my expectations.

Date of experience: October 11, 2025
Virginia
1 review
0 helpful votes
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Your app and your customer service
October 21, 2025

Both times I've called they've gotten back to me right away within a few minutes. The people that you talk to or very knowledgeable and very nice easy to work with help pick up what we do very well The second rep I'm still working on the wiring have you suck it when I get a cash I'll let you know

Date of experience: October 11, 2025
Canada
1 review
0 helpful votes
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General
October 21, 2025

Preliminary steps were taken to direct me to the right division of the UPS. I now have to wait for a reply from them with so far has taken since August 17.

Date of experience: October 11, 2025
GB
1 review
0 helpful votes
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I am still confused
October 21, 2025

I am still confused and although I got answers to my problem it is complicated and it cost me £40 to try and cancel an order of £33 and now i will need to cancel justanswer or I will be charged £39 a month and I don't know how to do that.

Date of experience: October 11, 2025
Canada
1 review
0 helpful votes
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It was excellent
October 21, 2025

It's not very often that things go perfectly, but, Jason was wonderful and very professional. Thank you for reasolving this issue so quickly and painless. Lol.

Date of experience: October 11, 2025
Canada
1 review
0 helpful votes
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Sought info on our rights to see our grandchildren in another province based on estrangement from their mom (our daughter) but contact and good relationship with her two exes, the fathers of her three children. The lawyer provided great guidance on next steps as well as suggested wording for the proposed consent order. It was all very quick and smooth. Excellent service. Highly recommended.

Date of experience: October 10, 2025