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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Doctor called me to discuss the case. He took time to answer all my questions and concerns. Dr. Nikko called me the next morning to check on my dog, Greta. This is also a wonderful platform for urgent requests/services.
I was advised not to open a crypto account and if the financial advisor was legit they could send a check to me and convert the crypto to Canadian dollars
I described in full what a member of my family was going through post concussion and all my concerns were addressed and the suggested next steps of her care were also provided. It currently takes 5-6 months to see a neurologist in our area, so what do you do in the meantime? I was soImme happy to see that I could reach out and communicate with a true professional.
Fabulous service! Casey A925 an auto mechanic, answered all my questions and solved my problems with total clarity and knowledge. I had searched for these answers on my own online and asked friends sand was very confused, but his 37 years of experience were very valuable.
Specialist was patient and extremely knowledgeable! Thank you. I've already learned much on my 1st day with my Apple computer.
I am confused by being re-routed to Just Answer from what I thought was going to be a direct chat with my HP printer tech support. But we got things working again.
The representative was very knowledgeable in tax law. Extremely patient and thorough. Insisted on making sure I understood his communication
Blake is very experienced & covered all angles. He was extremely thorough. He is my new Scottie for legal issues
I was curious about a $20 Star Note I received back in change. I got online and was soon talking with an appraiser. He explained in detail why it was worth more than it's face value and I am glad to have been curious!
The assistant answered quickly and was helpful with getting me to the doctor for whom I only waited a few minutes to get the information about my health problem. I would use your service again.
I had two items that I could not find on the internet. My appraiser, MsRobin, was excellent. Quick response and provided extremely helpful information.
My pup ate some methotrexate and I was so worried. I wasn't sure what would happened but all I knew was I was worried about him but didn't have a ton of money to spend. They answered me questions, asked me a few and we got everything sorted out. My pup is doing okay!
I asked a specific biological question and the physician answered my question fully and openly. He's been added as a "favorite"! Thank you, Dr Saleem!
Called regarding a fridge and freezer that were not operating correctly. I was advised that the compressor was the culprit and given an approximated estimate for the repairs.
Not having a working television during the height of the sports season is very annoying. In less than 20 minutes, the JustAnswer tech suggested a fix that worked, and offered advice to prevent a recurrence (a new surge protector!).
I outlined my situation thinking it may be too much for anybody. I waited and received a thorough response which addressed my issues accurately and compassionately. The expert knew exactly what I needed.
I'm going to be perfectly honest, I feel like I got screwed a little bit I know there was a $5 fee which I was willing to pay but I didn't know it was a $48 fee I didn't see that anywhere maybe I should read the fine print but let's face it nobody reads the fine print anyway yep I'm not happy I feel like you took $48 out of my pocket that you shouldn't have and for that I'm sorry I wouldn't recommend you.
Just Answer at least gave some place to start at. I had no idea on what to do. If the police want help then what do you do? So I appreciate the advice that was given to me. If I'm being investigated for something then I'm ok with that. Do the investigation but there is a big difference between investigation and harassment.
I spoke with Dr Sandra regarding a cross-country move with 2 cats. I was physically panicking thinking about how the flight would affect them, as well as the post-move elevation changes (900ft to 2700ft above sea level). She provided not only the clinical advice but also SO many additional tips/hacks that will help with the airport procedures, and settling into the new location. Had I not had this conversation, I think I would have been too nervous and paranoid to move at all.
Ms. Chen was able to provide several options to help me. She is very knowledgeable and respectful. I would highly recommend her for any tax questions.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Russell,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645