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JustAnswerReviews 15,570

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,620
This company responds to reviews on average within 3 days

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California
1 review
0 helpful votes
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Excellent Veterinarian Services
October 25, 2025

Doctor called me to discuss the case. He took time to answer all my questions and concerns. Dr. Nikko called me the next morning to check on my dog, Greta. This is also a wonderful platform for urgent requests/services.

Date of experience: October 12, 2025
Canada
1 review
0 helpful votes
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I was advised not to open a crypto account and if the financial advisor was legit they could send a check to me and convert the crypto to Canadian dollars

Date of experience: October 15, 2025
South Carolina
1 review
0 helpful votes
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My head hurts
October 25, 2025

I described in full what a member of my family was going through post concussion and all my concerns were addressed and the suggested next steps of her care were also provided. It currently takes 5-6 months to see a neurologist in our area, so what do you do in the meantime? I was soImme happy to see that I could reach out and communicate with a true professional.

Date of experience: October 15, 2025
Pennsylvania
1 review
0 helpful votes
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Fabulous service! Casey A925 an auto mechanic, answered all my questions and solved my problems with total clarity and knowledge. I had searched for these answers on my own online and asked friends sand was very confused, but his 37 years of experience were very valuable.

Date of experience: October 15, 2025
California
1 review
0 helpful votes
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Add printer to Mac Air
October 24, 2025

Specialist was patient and extremely knowledgeable! Thank you. I've already learned much on my 1st day with my Apple computer.

Date of experience: October 14, 2025
Canada
1 review
0 helpful votes
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I am confused by being re-routed to Just Answer from what I thought was going to be a direct chat with my HP printer tech support. But we got things working again.

Date of experience: October 14, 2025
New York
1 review
0 helpful votes
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Professional
October 24, 2025
Updated review

The representative was very knowledgeable in tax law. Extremely patient and thorough. Insisted on making sure I understood his communication

Date of experience: October 14, 2025

Excellent Experience
September 8, 2025
Previous review

Blake is very experienced & covered all angles. He was extremely thorough. He is my new Scottie for legal issues

Date of experience: August 29, 2025
Washington
1 review
0 helpful votes
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I was curious about a $20 Star Note I received back in change. I got online and was soon talking with an appraiser. He explained in detail why it was worth more than it's face value and I am glad to have been curious!

Date of experience: October 14, 2025
Maine
1 review
0 helpful votes
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The assistant answered quickly and was helpful with getting me to the doctor for whom I only waited a few minutes to get the information about my health problem. I would use your service again.

Date of experience: October 14, 2025
Georgia
1 review
0 helpful votes
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Excellent Service
October 24, 2025

I had two items that I could not find on the internet. My appraiser, MsRobin, was excellent. Quick response and provided extremely helpful information.

Date of experience: October 14, 2025
Indiana
1 review
0 helpful votes
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Meds
October 24, 2025

My pup ate some methotrexate and I was so worried. I wasn't sure what would happened but all I knew was I was worried about him but didn't have a ton of money to spend. They answered me questions, asked me a few and we got everything sorted out. My pup is doing okay!

Date of experience: October 14, 2025
Oklahoma
1 review
0 helpful votes
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Very discreet and candid
October 24, 2025

I asked a specific biological question and the physician answered my question fully and openly. He's been added as a "favorite"! Thank you, Dr Saleem!

Date of experience: October 14, 2025
Canada
1 review
0 helpful votes
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Refrigerator woes
October 24, 2025

Called regarding a fridge and freezer that were not operating correctly. I was advised that the compressor was the culprit and given an approximated estimate for the repairs.

Date of experience: October 14, 2025
Utah
2 reviews
0 helpful votes
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Worth The $5!
October 24, 2025

Not having a working television during the height of the sports season is very annoying. In less than 20 minutes, the JustAnswer tech suggested a fix that worked, and offered advice to prevent a recurrence (a new surge protector!).

Date of experience: October 14, 2025
California
2 reviews
0 helpful votes
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Desperate for perspective
October 23, 2025

I outlined my situation thinking it may be too much for anybody. I waited and received a thorough response which addressed my issues accurately and compassionately. The expert knew exactly what I needed.

Date of experience: October 13, 2025
Massachusetts
1 review
0 helpful votes
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Not so happy
October 23, 2025

I'm going to be perfectly honest, I feel like I got screwed a little bit I know there was a $5 fee which I was willing to pay but I didn't know it was a $48 fee I didn't see that anywhere maybe I should read the fine print but let's face it nobody reads the fine print anyway yep I'm not happy I feel like you took $48 out of my pocket that you shouldn't have and for that I'm sorry I wouldn't recommend you.

Date of experience: October 13, 2025
JustAnswer S. JustAnswer Rep
11 hours ago

Hello Russell,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

North Carolina
1 review
0 helpful votes
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Sounded like a understanding person
October 23, 2025

Just Answer at least gave some place to start at. I had no idea on what to do. If the police want help then what do you do? So I appreciate the advice that was given to me. If I'm being investigated for something then I'm ok with that. Do the investigation but there is a big difference between investigation and harassment.

Date of experience: October 13, 2025
Virginia
1 review
0 helpful votes
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Roach bait
October 23, 2025

Vet quickly help and was great addressing my concerns

Date of experience: October 13, 2025
Michigan
1 review
0 helpful votes
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Advice was literally life changing
October 23, 2025

I spoke with Dr Sandra regarding a cross-country move with 2 cats. I was physically panicking thinking about how the flight would affect them, as well as the post-move elevation changes (900ft to 2700ft above sea level). She provided not only the clinical advice but also SO many additional tips/hacks that will help with the airport procedures, and settling into the new location. Had I not had this conversation, I think I would have been too nervous and paranoid to move at all.

Date of experience: October 13, 2025
Maryland
1 review
0 helpful votes
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Filing Back Taxes
October 23, 2025

Ms. Chen was able to provide several options to help me. She is very knowledgeable and respectful. I would highly recommend her for any tax questions.

Date of experience: October 13, 2025