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JustAnswerReviews 15,570

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,621
This company responds to reviews on average within 3 days

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Tennessee
1 review
0 helpful votes
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Very good
June 21, 2025

It was great to get the answer I was looking for thank you so much for your help thank you

Date of experience: June 11, 2025
Canada
1 review
0 helpful votes
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Highly recommend Vet Dr. Geneva
June 20, 2025

She's knowledgeable, caring, and kind. Thankfully my dog was ok.

Date of experience: June 9, 2025
Illinois
1 review
0 helpful votes
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This woman was amazing!
June 20, 2025

I received a call back right away. The attorney was up to date on my situation and guided me towards next steps. She was honest and real! Love this woman.

Date of experience: June 10, 2025
Missouri
1 review
0 helpful votes
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Finding the right oil!
June 20, 2025

Chris was very pleasant, listened to my situation, asked the right questions and came up with an answer!

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
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Okay! It was handled very well once I got to talk live with on phone.

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
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Samsung tv
June 20, 2025

Overall, good but TV went right back to same problem that internet doesn't work for Netflix or Amazon.

Date of experience: June 10, 2025
Florida
1 review
0 helpful votes
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Kia Sedona alternator
June 20, 2025

Second person was great and gave me six options for possible fixes

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
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Great and professional advice.
June 20, 2025

It was great. Mechanic was very knowledgeable about the vehicle.

Date of experience: June 10, 2025
New York
1 review
0 helpful votes
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Very helpful and knowledgeable
June 20, 2025

The person who I spoke to was absolutely wonderful. She knew her stuff. We will connect in 48 hours.

Date of experience: June 10, 2025
California
1 review
0 helpful votes
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Please refer to my comments at the end of my discussion with Brandon, Esq.

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
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Great service
June 20, 2025

I can do and or find the answer to just about anything but, I stumped myself. I decided to seek out this service to try to save about a $490 service call with a fast repair. My guy was nice, kind, and knowledgable! He fixed my mistake and didn't make me feel stupid for what I had done. Thank you!

Date of experience: June 10, 2025
California
1 review
0 helpful votes
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Informative
June 20, 2025

I asked the question My dog has been throwing up for 4 days what should I do to help my dog. Within minutes they had me transferred to a vet he gave me very details under formative information

Date of experience: June 10, 2025
Arizona
1 review
0 helpful votes
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Sura A
June 20, 2025

Most patient tech who has ever helped me with anything! He helped me so much and offered further help if needed b

Date of experience: June 10, 2025
Puerto Rico
2 reviews
0 helpful votes
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GL450 Questions and Answers
June 20, 2025

Technician provided troubleshooting tips, resources and corrective actions. Easy to follow.

Date of experience: June 10, 2025
Tennessee
1 review
0 helpful votes
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Door refinishing problem solved
June 20, 2025

Todd gave me great advice to fix the staining problem that I was experiencing.

Date of experience: June 10, 2025
North Carolina
1 review
0 helpful votes
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Great
June 20, 2025

Answered all my questions and directed me to what I need to do next.

Date of experience: June 10, 2025
California
1 review
0 helpful votes
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Got exactly what I requestedi
June 20, 2025

I needed information on my vintage sewing machine. The were quick to respond and gave me the information needed.

Date of experience: June 8, 2025
Texas
1 review
0 helpful votes
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Excellent! Best ever. I am really grateful for the referral from a friend.

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
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Clear answers and great information. You don't feel rushed by any means.

Date of experience: June 10, 2025
California
1 review
0 helpful votes
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Excellent Vet
June 20, 2025

She was great. Very knowledgeable and a true professional. She offered easy to understand instructions on how I could help my pet.

Date of experience: June 10, 2025