Jura Parts

I bought two items from Jura Parts, but only got one. I opened a ticket with their helpdesk and was advised the part was not in stock and they'd ship the part when they got it. Two months went by with me sending them a new update request every week or so... always with the same response. Finally, I asked for my money back and have heard zero from them since.

Pretty terrible communication and business practice. Won't be buying from them in the future.

I read reviews on here but I still decided to purchase a small part for my Jura coffee machine because I did not have many options. I'm so happy with my purchase and the shipping time. The order shipped from PA within 10 hours of ordering and was delivered to NYC in 2 days (standard shipping option). I placed another order today for a few more parts and the order has already been shipped (maybe 4 hours after ordering). So far I'm pretty impressed with the service I've received!

Our family has used Jura-Parts.com for over 12 years at times the four espresso machines, that we all have. Every few years the Jura Machines require maintenance and Jura-Parts has been our reliable go to for speedy maintenance when the machines stop working. They've always come back right away as good as new at a fraction of the cost of a new machine. Our most recent repair was difficult because the parts necessary for the repair were no longer being made. Jura-Parts found a solution, using spare machines they had on hand and really raised the bar for great service. I highly recommend this company.

This is the biggest piece of sh*t and Jura should be embarrassed to put their name on it. I can't believe the glass doesn't break in shipping it is so THIN! I have bought two and they have both broken after minimal use. I think they spend more on the packaging to get it to you without breaking then they do on the actual container. Seriously I have never seen anything made with glass this thin! Shameful to sell this to loyal customers and to offer no recourse. I never leave a bad review without giving the Co. A chance to make it right. I got sorry we have no warranty on our glass products... wise more since it's again a piece of Sh*t!

Don't bother ordering from this site. No customer service. I sent in a request to find out where my order was as the tracking still shows the items have not shipped. Crickets... lessoned learned. I will never use this company again

Give them a call and see how that goes. How about an email? Out and out scammer. Natalie Johnson and her side kick James Calcagni Jr. Are 2 peas in a pod. Taking others money and disregarding the responsibilities of being a business owner. Shame on them.

Cant Thank Jura Parts.com enough for doing an excellent job servicing our Z 6 coffee machine. It came back quickly and works as if it was new again. The machine was 6 years old and used everyday. Worth every dollar to have it overhauled. Thannks again Juraparts.com.

I had ordered a part for my Jura S8, the part I received did not fit my machine. I called them and they said that I should fit, but it didn't. They said just send it back. I spent money on sending them the part back, one week after they received it they sent it right back to me. They don't answer or return my calls. Now not only am I out the original cost, but I'm out the cost of sending it back. I should have read these reviews first. If I could rate them zero stars, I would, Terrible service

Jura-Parts produces demon spawns. They found out Greg (Head Tech) was "We The People" and fired him. Then Jura-Parts found out that I am and support "We The People" 100%. Because of this Jura-Parts cancelled my account and will not sell Jura parts to me anymore. Let's Go Brandon!

This "business" portrays themselves as an authorized Jura repair center, they are far from it and in fact have probably never successfully repaired a Jura machine, mine included. You will lose your deposit after they tell you your machine is beyond repair. I had them send it back, they kept most of my money. After I found the real repair center through Jura USA, my machine came back like new, in a week, for a total cost of $300.00. This business is a total sham and rip-off of the highest order! I have complained to all the appropriate authorities, these people should be in jail, rated one star only because no stars not an option.

I ordered 3 items I received 2 of the items so guess I'm lucky compared to the rest on here, but guess what they don't answer the phone and will not answer the trouble tickets either go figure, as a veteran myself it's embarrassing that someone with this messed up of a company is touting that to get business. I can see now why they are not affiliated with Jura, Jura probably don't want to have anything to do with them.

INDEPENDENT STRONG - WE ARE NOT AFFILIATED OR AUTHORIZED BY JURA, INC.
VETERAN OWNED

Had a problem with a blocked nozzle on our machine, sent it to Jura Parts for repair and maintenance.

Has not worked since it was returned. After emails back and forth with my husband, we were done. He looked on line, paid $12 for a tool to access the nozzle and there was a large coffee ground (size of a dime) blocking it. He could tell that the nozzles had not been cleaned and the blockage had been there for some time.

If an owner of a Jura is good with repairs, there is an excellent online site where you can obtain any information about maintenance and repairs. After paying Jura Parts $375, we fixed it ourselves for $12. Have requested a refund so we will see how they respond.

I sent my Jura Z5 for a repair with $500 check. RThey took the money and after almost 2 month of trying to get in touch with them they informed me they cannot repair and ask to pay $299.99 for a refurbished machine very old Impressa C5 instead. I did not have any choice, sent them the payment. They sent a unit which stopped working within three month. I called, emailed them, no respond what so ever. Do not do business with this company, they are not good people/company, they took my $800, and did not perform. Their owner does not deserve to be called a "Veteran". Do not believe their catchy slogan "It's not our intention to satisfy our customers, or to please our customers: Our intention is to amaze them."
David Melamed, Belmont, CA

Sent my machine and $520 to this company for repairs. They keep your machine and your money. I called 20+ times got voicemail (when it wasn't full) left messages with the receptionist twice trying to get a call back, status of my machine, sent lots of emails. NEVER got a response. Finally 5 months later get an email telling they don't have a part to fix my machine. They still won't answer the phone, my emails, send my machine or money back. TOTAL RIP-OFF, and THEIF. Take my advice and NEVER do business with these UNETHICAL people. I am told that James is the owner, he is obviously a scared wimp that takes your money and hides behind the phone. Karma is a $#*! and you WILL get yours James

Sent in my machine a month ago to be work on never heard back from the company. Emailed them several times a day everyday till I decided to call the police to let them know I've been scammed out of my 4,000 machine. As soon as the police started investigating a miracle happened someone from Jura-parts finally emailed me back. Prices are way more expensive than the real Jura company. This company has stolen jura's Name and is using that to trick people into sending them business. Stay away from these people they have a really bad repair record as well!

Sent my machine in april cashed my check within a week and no communication at all
After numerous emails and a frustrating telephone system that always has a full voice mail box i drove to pennsylvania to the address in Malvern lo and behold the "owners" were there on a saturday morning and i was able to get a same make and model as the machine i sent along w a refund check. Is it my machine? No, mine was spotless and this was filthy and missing the water tank handle. There is a big time con game going on there they had so many machines on shelves... STAY AWAY

I started trying to get my Jura repaired in July 2017. They sent a label and I mailed the machine in August 2017. I didn't get the machine back until February of 2018. They blamed me for delaying their payment - but they were paid in October 2017.

The machine came back with the wrong tray (from another model). It never worked right. They told me they were going to send me the correct tray, but that never happened.

Now its June 2018 and the machine is having the original problem I sent it to them to repair. I've tried calling but there is NO WAY to speak to a person. I've sent online messages (which they claim to respond within an hour) and I get no response. Emails bounce back.

I want a refund for the original cost of repair and shipping but have absolutely no recourse given their complete lack of communication. At this point, I would label them a SCAM.