Very bad customer service, they don't care about
You don't even
Bother emailing them about an issue you have
Was going to send in my Jura C9 unit for repair when I saw they are not affiliated with Jura at all and have an "F" rating with the BBB.
Answer: Good experience on quality repair by them in the past
Answer: I do not think the are really a scam based on my and my friend's experience
Jura Parts has a rating of 1.8 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jura Parts most frequently mention and credit card. Jura Parts ranks 226th among Kitchen Appliances sites.