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Judaica Web StoreReviews 278

3.2

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From the business

Judaica Web Store brings you all the leading Judaica and Israeli brands for low prices. AHAVA, Hazorfim, Yarden Wines, Israeli books, music, DVDs and many more.


judaicawebstore.com
Founded in 2001
Jerusalem, Israel
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Judaica Web Store Reviews Summary

The company's reputation is notably mixed, with customers praising the high quality and craftsmanship of certain products, particularly handmade items. Positive experiences often highlight efficient navigation of the website and timely deliveries. However, significant concerns arise regarding customer service, including delayed shipments, inadequate support for order issues, and challenges with returns. Many customers express frustration over misleading pricing and lack of responsiveness, leading to a sense of dissatisfaction with their overall purchasing experience. This feedback suggests a need for improved communication and customer support to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
22
shipping
21
returns
13

We monitor reviews for authenticity

Ireland
2 reviews
0 helpful votes
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Great Shopping Experience
April 24, 2020

I was alerted to an email in relation to sale and logged on the link to the website. Easy to navigate and place orders as was confirming and payment. Very very quick delivery.

Date of experience: April 24, 2020
Arik B. — Judaica Web Store Rep
over a year old

Awesome, thank you!

New Jersey
1 review
0 helpful votes
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Mezuzah purchase
April 24, 2020

Everything came in in a timely fashion and in perfect shape. Very happy!

Date of experience: April 24, 2020
Arik B. — Judaica Web Store Rep
over a year old

Great, thank you!

New Jersey
1 review
0 helpful votes
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Good site
April 24, 2020

Everything delivered in a timely fashion. Good merch at a reasonable price.

Date of experience: April 24, 2020
Arik B. — Judaica Web Store Rep
over a year old

Thank you :)

Canada
1 review
1 helpful vote
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I had ordered the candlesticks as a group gift for my daughter's shower, which had to be postponed along with her wedding due to Covid 19. Also, because of the virus, I have been temporarily laid off from work and am living on a very tight budget, as many people are these days. Since the candlesticks were $700 CAD, and I had paid for them in advance of the upcoming shower, expecting to be reimbursed, I requested that I be allowed to return them without a 15% restocking fee due to these extenuating circumstances. I was willing to pay the shipping charge back to Israel, and I would reorder them again next year. They suggested I keep the candlesticks since I would have to pay for shipping again next year and I was told that they would not accomodate my request to waive the restocking fee. I was disappointed that this company, under these circumstances, did not have more compassion and understanding of the situation. My daughter had chosen many items for her registry from JudaicaWebstore.com and she has now removed them and will shop elsewhere. We don't want our guests to have any more issues with these thieves!

Date of experience: April 24, 2020
Arik B. — Judaica Web Store Rep
over a year old

Sorry you feel that way, a restocking fee is not thievery. The issue is that our supplier does not accept these items back, so we cannot afford to bear the full loss.

Georgia
1 review
0 helpful votes
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Been ordering from Judaica Webstore for several years. Great site to see all the latest and best Ahava and Dead Sea products. Easy to navigate. Order arrives timely considering it comes direct from Israel. Highly recommend.

Date of experience: April 23, 2020
Arik B. — Judaica Web Store Rep
over a year old

Thank you so much!

NL
1 review
2 helpful votes
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FAKE reviews and FAKE kosher items
Every G-d fearing person should NOT trust this website when it comes to kosher.

They are unwilling to help me out, even though they know they sold me garbage instead of a Kosher product they promised.

For now I will not reveal your price system discount scam.

Date of experience: April 23, 2020
Arik B. — Judaica Web Store Rep
over a year old

Every single, and I mean EVERY SINGLE item that is sold on our website and labelled as kosher is most definitely 100 % kosher and supported by kashrut certificates. The gentleman who posted this review from Holland was not happy that the tallit he bought was not strictly, strictly kosher., only 100% to a normal, regular kosher standard.
We even provided this gentleman the Rabbinical authoritative position on the item he bought- one year ago, and instead of, as a decent Jewish person should, accept that there are different guidelines in authoritative Jewish law, NO he chose to go public with his grievance in the most un-Jewish way possible.

Utah
1 review
11 helpful votes
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Excellent quality and variety
April 21, 2020

I have bought only kippot from them but I love the variety of items they offer. You can find absolutely everything. I like a lot that they offer specific products from artists. Also for coming from Israel the wait wasn't bad at all. I will definitely will be back for other items. I have my eyes on tefillin and tallit

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

:)
Looking forward to hearing from you.

GB
1 review
0 helpful votes
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Lovely
April 21, 2020

Wonderful service, and such lovely people to deal with

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Thank you so much.

Florida
2 reviews
0 helpful votes
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Perfect experience! I got what I ordered, it packed so perfect nothing hot broken.

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Excellent!

Texas
1 review
0 helpful votes
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Good selection, good service
April 21, 2020

The Yair Emanuel Heart with Flowers was my most recent purchase from Judaica Webstore. It is lovely. I have ordered from the store for several years now, and have been pleased with my purchases and their shipping time. Customer service representatives are very responsive with quick replies that are professional and thoughtful.

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Thank you so much for your orders and lovely review.

Illinois
1 review
7 helpful votes
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What a great idea to incorporate the State of Illinois seal and do part of it in Hebrew. Lots of positive comments.

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Outstanding

Texas
1 review
0 helpful votes
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Good stuff
April 21, 2020

I am never disappointed with the items I order from this website. Quality and workmanship are first class.

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Yes, thank you!

New Zealand
1 review
13 helpful votes
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Great service
April 21, 2020

I have dealt with Judaica webstore for a number of years now, in that time I have had nothing but superb service, prompt delivery, and great communications, I highly recommend this company and will be dealing with them forever more. Judah

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Incredible, thank you so much.

GB
1 review
0 helpful votes
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Excellent service and product
April 21, 2020

Very good, we have bought many items and we have not been disappointed with anything so far indeed we are most impressed with your service and we are most supportive of Israel.

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Very much appreciated.

Illinois
1 review
0 helpful votes
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Perfect
April 21, 2020

I love ordering from Judaica Web Store! What ever I receive is just like the pictures. The red bracelet and the necklace were exactly what I wanted. Thank you

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Thank you very much!

GB
1 review
1 helpful vote
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Great Product!
April 21, 2020

I am very satisfied with the product. It arrived on time and the quality was as anticipated. Thank you!

Date of experience: April 21, 2020
Lithuania
1 review
0 helpful votes
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A very satisfactory experience
April 21, 2020

So far I have purchased two kippahs and I am very satisfied with them and with the quality of Judaica Store services. I received the parcels quite quickly.

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Outstanding.

GB
1 review
0 helpful votes
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Quick service
April 21, 2020

I was very pleased with the Shofar and your quick service in sending it to me and also I appreciate the advice you gave me on where to find lessons on how to blow the Shofar correctly, and I'm playing it now, many thanks.

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Excellent!

California
1 review
0 helpful votes
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Shalom
April 21, 2020

Great stuff thank you friends Shalom. I'll be back to the promised land I hope soon blessed is He who comes in the name of the Lord.

Date of experience: April 21, 2020
Arik B. — Judaica Web Store Rep
over a year old

Thank you so much!

Colorado
2 reviews
0 helpful votes
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We love the mezuzah and the Tree of Life art we bought. They are unique and good quality. We hang them both proudly in our home.

Date of experience: March 25, 2020
Arik B. — Judaica Web Store Rep
over a year old

Outstanding.