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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
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Happy with experience good item good transaction will buy again
Have ordered several different parts always delivered on time rode up to their store great people very friendly and helpful
Great products fast delivery have ordered alot stuff from jp's no complaints at all
Of the five or six items that I ordered, two did not fit, although they were said to fit my 84 FLH: the trip meter reset knob is too short and the thermometer dipsticks are too long. I bent the probes so they would fit, but I suspect I have compromised the accuracy of the thermometers by doing that.
I wanted to buy just the windshield replacement not an extra $100 worth of hardware I didn't need it but I had to buy it anyway just to get the plastic replacement shield
Had everything I was looking for,except 1 item which was out of their control.
Looking forward to my next purchase here. Got everything I needed here.
Fast shipping and reasonable prices outstanding customer service
Any time I need a fresh set of tires, I always choose J&P. It's the only site I've ordered tires from that's never sent me an old set or a set with any issues. And the customer service is always super helpful and friendly, you can tell they ride as well.
I got exactly what I expected. The delivery was fast and the product description was spot on
Found the product I needed for my older bike. By putting in the year, make, and model of the bike, the matching product I was looking for was displayed.
I ordered new tires for my Honda and they showed up within a few days!
Needed a part, they had the part. Fit and functioned perfectly.
I ordered an outer primary cover for my road king said it was open box I'm good with that no sweat however when I received the cover it looked like it's been sitting somewhere for 10 years 3 of the five derby cover holes aren't threaded the drive chain inspection cover area seems to be smaller than my stock cover it won't fit definitely need to check on sending it back or something very disappointing
Just now installing tuner. Will know more after it's complete
Love the shocks I bought. Changed how it feels riding my bike.
Their customer service is bar none. Very knowledgeable staff and they got everything in stock!
Glad to know I can always find the right stuff to fit my bike at a competitive price, and get it pronto!
Thanks for the great service!
Part was as described only problem was I paid extra for expedited delivery and it arrived on non expedited date was told the delivery fee would be returned and it has not as of now. But a small mistake overall and everything else was great
Easy website to navigate. Part description makes sure it will fit your ride. Great experience!
I purchased a few items and they came quickly, and as described. The one item that wouldn't work with my bike that I ordered, and made a mistake, I needed to return, and they made the process very simple for me. Would definitely use J&P again!
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor
We appreciate your honest opinion and will follow up with our team to get this corrected. We hope to get things right next time. Thanks for letting us know.