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J&P Cycles has a rating of 4.6 stars from 4,555 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J&P Cycles most frequently mention customer service, fast delivery, and good experience. J&P Cycles ranks 2nd among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
20,912 reviews
I lost a grill cover on one of my lowers late last season so decided to go with these to give me more visibility. Watching videos and reading instructions it took me just over 2 hours to install. I could easily do this under an hour next time. They light up well, look great, and hazard/turn signals change to amber and flash accordingly. Haven't got the bike out for the year yet but I'm sure they'll light the way.
Will provide me with a refund but I have to pay for shipping back from Canada which is about 1/2 the cost of the order. Can not afford to fix J &P Cycle mistakes. Their boots are sized wrong and jackets do not fit. Horrible experience. Letting all International people know not to shop here as a courtesy. I am stuck with $300 USA funds and $60 CA customs fees of junk.
Web site showed product in stock so i ordered it since it was supposed to ship within 24 hours. More than 24 hours later, no email confirmation of shipment. Got back on the site and it now says backordered. Contacted customer service, very friendly and efficient in looking everything up but nothing that they could do. Couldn't even cancel order since it had been processed. Had to wait longer than i wanted to replace my broken clutch cable.
Because the product was supposed to be in stock and shipped within 24 hours.
Because the product was supposed to be in stock and shipped within 24 hours.
I waited too long to receive parts. I thought as an RPM member all parts received in 2 days, perhaps I miss understood. Parts would come in a few at a time, delaying the completion of project. Some parts would take a week to arrive. Additionally, the shipping department at certain locations should choose more wisely the proper shipping method. A partial order just arrived, a single snap ring in a 12"X7" box! What a waste.
Got what I needed.
Needed them
This order has oil on it. We cannot expedite oil the carriers do not allow hazardous items to be expedited. Expedited shipping does not change the lead time. If you are ordering an it that says ships in 3-5 business days it will not ship for 3-5 business days.I do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse and then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can.
They have most what I need at good price and good quality
My order was delayed over a week stuck at one location. Spoke with customer service and considered the package lost. Canceled original order and reordered the parts.Next day after reordering the first order shows up one week and four days from original order date. I notified J& P and was told to keep the second order too. Your customers service is one of the best that i have worked with
I've been using J&P for over ten years every since I visited you store in Sturgis. Knowledgeable staff and customer appreciation
Quality well known product
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
I looked all over the website to see if prices were listed in American or Canadian dollars, I assumed American. At the VERY LAST PAGE IN FINE PRINT it finally confirms that the prices are American. Summit racing and other sites will list prices converted to local currency.
Tracking on my package was largely worthless. Package moved 3 times in 2 weeks with the first two being customs in the same location and the last update simply stating 'a facility' in Canada
Slightly cheaper than local Harley dealer. Shipping and duty brought the total to within 30 bucks cad
Harley air cleaner broke again
I looked all over the website to see if prices were listed in American or Canadian dollars, I assumed American. At the VERY LAST PAGE IN FINE PRINT it finally informs that the prices are American.
Possibly cheaper than local Harley dealer
Harley air cleaner broke again
It was easy to order. It came relatively quick. Only problem is it's not the part I need. Not your fault but when I was ordering, the site did not allow me to punch in the motorcycle I was buying it for so but since it said it would fit a bike from 87-2003 I took a chance. I would like to return this item and if possible get some help with finding the proper part. Than you.
Again, this is more on me than on you but if I could get some help that would be great.
A friend referred me
We offer a 90 day return policy. You can find that at https://www.jpcycles.com/returns. If you need assistance please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com and we will be glad to assist you in getting that returned.
I checked JP and DK for a rear tire. This time JP was cheaper. Tire arrived several days later and I installed it. Haven't ridden it because it's winter and I'm not done with the bike as a whole. I feel like it will work as a tire should. I also think that for the price of a single motorcycle tire it should come already mounted on a rim that's attached to a bike and comes with a strong man to bike up the bike to help you change it when you get a flat.
It was a little bit cheaper than the other place I looked.
Because old tire no good and Dunlop are ride flat
Received order in timely fashion. After installing, found out the amp didn't work (no power). Called J&P customer svc back and got a rep named Rey. He was excellent and is attempting to fix the issue. If I receive my replacement part and it works, I would change my rating for satisfaction.
got a rep named Rey. He was excellent and is attempting to fix the issue. If I receive my replacement part and it works, I would change my rating for satisfaction.
Recommended by a friend who is a Harley mechanic
Supposed to be plug and play - also not as expensive as HD
Glad to hear Rey was able to assist you and resolve your issue. Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
I ordered, as described on the website, a complete wiring extension kit for installing longer wires for handlebar switches. I ordered this kit for my 2006 Sportster since I was putting on taller bars. When it arrived, it had no wire extensions for the turn signals, which are definitely part of the handlebar switches.
To J & P's credit, after I called about this, they did send the additional wiring extensions and connectors. However, it took almost 2 weeks to get the first shipment and another 6 days to get the remainder. Very slow shipping. Overall, it was not a good experience, but ended up ok.
They got me what was left out of my original order, but shipping is very slow.
Their website indicated they had what I wanted.
Reputation of NAMZ products.
Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.
Offer a discount for signing up put the code in and it don't work waste of time yes it was
We do apologize you had an issue with the promo code. First, please make sure you are logged into your account. Guest accounts may not be eligible for promotional discounts. We offer many promo codes for new and existing customers. Unfortunately, some manufacturers do not allow us to extend a discount this is why we must say ***Exclusions do apply*** I have added a link below to our exclusions. Also, additional restrictions can apply depending on the promotion. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com
before placing the order and we will be glad to assist and confirm any exclusions or restrictions. Once again, we appreciate your feedback and we look forward to doing business with you in the future.
https://www.jpcycles.com/promotion-exclusions
Offer a discount for signing up put the code in and it don't work waste of time
Not very happy to open the box and see my $90 gasket set stuffed in a smaller box, all bent. They can do better at shipping parts that need to remain flat and unbent.
Used them before and no issues
Quality products
I've been a JP Cycle customer for many years. I love their products and selection but they are slow on the delivery. Often times you can find what you need on Amazon and have it delivered a lot faster. My advice to JP, figure out next day or two day shipping or even three day shipping. Just get it done fast.
Long time customer.
Bought a battery and 2 spark plugs and a battery hold down.
Box was destroyed because of no packaging inside and battery was able to bounce around in box and damaged shipping box.plugs and Hold down fell out of box in transit…
Did not report to you because you would say rough shipping…ups would have said improper packaging
And both of your companies would have wasted my time…so I reordered from Dennis kirk
I’m not sure initially…but I know not to again
I chose them because I needed them for maintenance
We are sorry your experience was not up to standards Please know that we take feedback very seriously. We would have been more than happy to replace any damaged items. Always contact us when you have any issue. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com
Had a damaged package that had no parts left in the bag. Tried to contact them and emails bounce
Emails bounce back, can't get a resolution for damaged package
* J&P Cycles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We apologize if your shopping experience was less than stellar. We would appreciate the opportunity to resolve the issue. Please take a moment to reach out to us directly to discuss the matter either by emailing us at customerservice@jpcycles.com. You can also utilize our live chat feature or call us at 800-318-4823. Once again, we appreciate your feedback and we look forward to doing business with you in the future. Thank you for choosing J&P Cycles and have a great day on two wheels! As always, ride safe.
Pictures of the packaging would help eliminate returns of wrong parts
History of orders completed properly
Said item would ship next business day but took a week to receive purchase!
Item found later from other vendor less expensive and NO shipping costs.
Past history of purchases and reputation.
Needed item
We do apologize for your frustration. Business days do not include holidays or weekends. We took a look at your order and it did ship the next business day as we stated. Again we do apologize for the frustration and confusion. We appreciate you for taking the time to fill out our survey and sharing your feedback on your shopping experience. We appreciate all feedback and suggestions on your experience. We are always looking to improve our customer's shopping experience. And are committed to providing our riders with the best customer service.
My initial order was mixed up in shipping. I got an email saying my order had shipped within 24 hrs, but after 7 days of the tracking status being "Awaiting drop off to carrier- label created" I reached out to J&P. They said my order had been returned to them that day. They then cancelled that order and placed a new one, which arrived in 3 days. J&P should have reached out to me if the order really was returned, it seemed more like it never actually shipped, and was discovered when I inquired about it. I pay the RPM fee for fast, free shipping, that is definitely not what I got this time.
See above
Because I paid for the RPM membership
Price point
Came later than expected meanwhile I had got the same item in half the time from different supplier.
Amazon overnight, J&P 10-14 days. This is a problem in today's world. I buy from Jireh and it takes 2-3 days. I want J&P to continue to succeed, but things need to speed up or they will become the last option when shopping.
Had what I needed.
I know the brands.
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
I gave you my motorcycle 2005 1300s vtx honda. Shipped wrong part. Too small will return. Do you have correct part for this bike?
Thank you for taking the time to share your experience with us. We are sorry to hear we fell short of a great experience. Please know that we take your feedback seriously. Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com and one of our team members will assist you.
Hmu on fb for a good time I eat $#*!. Love to eat too, have bike and magical tongue will travel for the right woman…
Call for a good time
Not 100 percent happy, but got my order.
Didnt like the idea of you using two or three shipping companies,
Took longer to get my items,
Better priced than dennis kirk.
Ride a HARLEY DAVIDSON
We appreciate you taking the time to fill out our survey and share your feedback on your shopping experience. Customer feedback and suggestions are very valuable in helping us identify issues and improve our customer's shopping experience.
Wasn't able to sign in as customer. My account worked off user name & Password but wouldn't works this time. Not sure if things have changed, it's been a while since I have purchase from site. Thank you
If this issue persists Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com
Title says it all, I ordered 3 primary gaskets for my FXR when it arrived found one of them ripped already still in packaging and everything.
I needed it
Tires come in brand new. Good pricing. The packaging was sloppy but overall it's a good buy.
Only site I found with new tires for my 2012 klx250s
Cheapest set I could find. Not to mention it was the only site with a full set for my klx 250s
Mix up with shipping. Had to call to find out what was going on a week later.
Accommodating
I like them.
Wanted V&H slip-ons
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com and reference this review. Please include further details regarding your shopping experience/issue.
Still haven't received all of the parts of my order I guess this is me contacting you
Came up on internet
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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
John Parham was bitten by the motorcycle bug early in his life. His enthusiasm led to a partnership in a small motorcycle shop from 1975 to 1979. In 1979 he and his wife, Jill, established J. Parham Enterprises, Inc., the predecessor to the present J&P Cycles, Inc. During this time, John still worked full-time and followed his "hobby" in the evening and weekends. In 1982 John was laid off from his factory job. Two years later, in 1984, their small motorcycle shop burned to the ground.
When they easily could have given up, they didn't! Instead, they decided to rebuild the shop, and run the business full-time. Today, J&P Cycles has grown from one employee to over 300. In addition to the Anamosa, IA location warehouse, in 2007 a new 35,000 square foot facility opened in Ormond Beach, FL. At Destination Daytona. The new location features a 15,000 square foot retail space and separate call center.
We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com and reference this review. Please include further details regarding your shopping experience/issue