Thumbnail of user danw1698

dan w.

Contributor Level

Total Points
80

1 Review by dan

  • J&P Cycles

4/11/24
Verified purchase

Web site showed product in stock so i ordered it since it was supposed to ship within 24 hours. More than 24 hours later, no email confirmation of shipment. Got back on the site and it now says backordered. Contacted customer service, very friendly and efficient in looking everything up but nothing that they could do. Couldn't even cancel order since it had been processed. Had to wait longer than i wanted to replace my broken clutch cable.

Reason I chose this business:

Because the product was supposed to be in stock and shipped within 24 hours.

Reason I chose this product:

Because the product was supposed to be in stock and shipped within 24 hours.

Service
Quality
Thumbnail of user kimberlye1018
Kimberly E. – J&P Cycles Rep

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at customerservice@jpcycles.com, give us a call at 800-318-4823, or utilize our live chat@jpcycles.com and reference this review. Please include further details regarding your shopping experience/issue

dan hasn’t received any votes.

dan hasn’t received any thanks yous.

dan doesn’t have any fans yet.

dan isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user tomb2432
4/30/24

I'm already signed up with an ID.Me account but your link for a discount doesn't work because it...

Thumbnail of user stevenh2571
4/30/24

Ordered then took 9 days for them to process. Then shipped took another 5 days from There....