business logo of Jotform

Jotform

How would you rate Jotform?
grey star
grey star
grey star
grey star
grey star
Netherlands
1 review
3 helpful votes
Follow Wim v.
Unfollow Wim v.
Send Message
Share Review
Report Review

Great tool
July 29, 2015

I just started using JotForm, and it is great!
I started using the free form, and now im testing with it. It seems to work great!

Its very easy to create a high tech form, wich i couldn't create on my webserver.

When the form is tested i definately will switch over to the paid version as i get more storage and form applies every month.

Only thing i'm bumping into was that an attachment is stored on their server, and not send as attachment file with the form... but i can live with that!

If you are looking for an good but easy way to create your own form, use Jotform

Date of experience: July 29, 2015
New Jersey
1 review
3 helpful votes
Follow Thomas N.
Unfollow Thomas N.
Send Message
Share Review
Report Review

JotForm Support won't give 2 cents about your data safety. They won't even care if you make a phishing form. Because guess what, they will send your social security number, full date of birth, physical address, phone number, and any given number of data fields to email addresses you provide without even checking that you own the email address unless "form owner use/add in the form".

I pointed this security flaw to their support, BECAUSE I received such an email without any prior knowledge, solicitation, use of the site, etc. And their support staff response? "Please contact the form creator directly, since JotForm is not responsible for the content of that form. The form creator may have their own privacy policy."

Right, sensitive data is coming from their website and they won't take responsibility for what people are doing on it. Well, here's my take on that: go use the website at your own risk, your identity, your livelihood. If you want your Social Security Number known by a random stranger, go ahead.

Date of experience: September 28, 2021
Texas
5 reviews
6 helpful votes
Follow Lisa T.
Unfollow Lisa T.
Send Message
Share Review
Report Review

I have some HTML contact forms on my business websites created with JotForm. I really liked this platform because It has integration with PayPal and MailChimp, so visitors are able to process payments, and also forms can be added to email templates.

Date of experience: May 17, 2017
Philippines
1 review
0 helpful votes
Follow jethro m.
Unfollow jethro m.
Send Message
Share Review
Report Review

It took 12 hours for them to reply on the problem I'm encountering considering the forms are being used for business.

Date of experience: July 26, 2023
Jotform S. Jotform Rep
over a year old

Hi Jethro,
We're sorry for the delay in our response to your question. We understand the importance of timely support, especially for urgent matters. We always strive to provide faster support to all our customers. However, there are instances when we receive a high volume of tickets, which can lead to some delays. About the issues you've experienced, can you reach out to us through our Contact Us page at https://www.jotform.com/contact/ so we can help you with it? If you already have one, please share the ticket link here so we can get a better idea of what's happening and how to help.
Please know that we value your feedback, and we are doing our best to improve our support response time. Rest assured that we answer all tickets as fast as we can. Thanks for your patience and understanding.
Reach out to us if you have any other questions through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.

Canada
1 review
0 helpful votes
Follow Luke R.
Unfollow Luke R.
Send Message
Share Review
Report Review

I've been using Jotform for over a year now (after Adobe Formcentreal closed down), and it's great software. Forms are easy to create, and the distribution options are fantastic.

Date of experience: January 8, 2016
South Carolina
1 review
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Send Message
Share Review
Report Review

Jotform was exactly what my company was looking for in terms of a streamlined onboarding option that was flexible to our needs and very cost efficient.

Date of experience: July 18, 2016
California
1 review
0 helpful votes
Follow Scott W.
Unfollow Scott W.
Send Message
Share Review
Report Review

I have been using JotForm for a few years and find the platform very easy to use and navigate. The new improvements are great. The pricing structure is a little pricey, but still works for us.

Date of experience: September 12, 2016
Netherlands
1 review
3 helpful votes
Follow dalim a.
Unfollow dalim a.
Send Message
Share Review
Report Review

Its a great form to use
January 20, 2014

Its a great form to use. Easy to make. I've been using it for the past 4 years for my business website. I have never encountered any problems regarding the form. Overall, ITS ALL FREE!

Date of experience: January 20, 2014
Georgia
1 review
0 helpful votes
Follow Michael R.
Unfollow Michael R.
Send Message
Share Review
Report Review

Awesome!
October 27, 2017

Jotform provides a form solution that collects data and sends custom emails, branching logic in an easy to use and secure format. I use it daily and couldn't imagine our school system not using it!

Date of experience: October 27, 2017
India
1 review
0 helpful votes
Follow Jojo J.
Unfollow Jojo J.
Send Message
Share Review
Report Review

I used jotform for my website & it is very awesome & simple to publish a form on website. You must try because it is FREE (most of the features) & some are paid.

Date of experience: September 21, 2016
New York
1 review
0 helpful votes
Follow Coco S.
Unfollow Coco S.
Send Message
Share Review
Report Review

This application was very easy to use and setup. I took over the account from a former colleague and had to figure out how to use and navigate on my own and I had no trouble. I had to poke around to see where the other preferences etc. for my account were, and it would be nice to have a panel on each page to be able to view these for ease of navigation around the site. Some of the updates and other help-related or explanation articles are a little advanced and I have no idea what it really means, but that just means that it's too advanced for me to use so I don't go down that road.

Besides those points, this tool makes it super easy to setup the forms, and receive and use the information. You can toggle the attachment (upload) size of files and make all different kinds of fields and selection options, requirements, and I even used some 'conditional rules' so if the submission is about a particular item, certain other fields/selections can pop up or not depending on what you want. This makes it easier for the customer to only view or need to fill out relevant information for their particular instance.

Plans are affordable and scaled too

Date of experience: October 3, 2016
Pennsylvania
1 review
0 helpful votes
Follow Doug B.
Unfollow Doug B.
Send Message
Share Review
Report Review

Jotform rocks
March 24, 2016

Jotform is a tool that allows you to easy build forms to collect data. The data can be automatically saved to a google sheet or directed to many other types of applications at the click of a button.

In addition to having the saving of data/sending of data at the click of a button, many other exciting features exist. It can easily be wired to paypal for purchases which makes it a great solution for small ecommerce type applications.

Results can be mailed as they are submitted. A cool feature that exists is the ability to send it from your own email address! Many sites do not have this type of feature because of mail relay challenges!

Last, but certainly not least, our use case found some interesting features that you may not realize. You can publish an HTML report that has results available. The coolest connection to that data that I have found is to then point a tool like Microsofts Power BI Desktop to it, to visualize it! It's a great way to see your data in a visual format, right on your desktop because of the power HTML report feature that is exposed with Jotform.

Two thumbs up to Jotform!

Date of experience: March 24, 2016
GB
2 reviews
0 helpful votes
Follow Darren H.
Unfollow Darren H.
Send Message
Share Review
Report Review

We started using Jotform well over a year ago and find them so easy to use and very versatile. The forms are so well presented when you receive them, we would recommend them to anyone! Platinum Limos

Date of experience: January 19, 2017
Philippines
1 review
0 helpful votes
Follow Jon M.
Unfollow Jon M.
Send Message
Share Review
Report Review

My first time using Jotform builder and I was really amazed while building the form because all of the requirements I needed in the form like the needed fields, and settings are available and it is so easy to use. I HIGHLY RECOMMEND it!

Date of experience: July 20, 2022
Canada
1 review
0 helpful votes
Follow neda j.
Unfollow neda j.
Send Message
Share Review
Report Review

I have been using Jot form for almost a year, it's a very very useful tool. It gives you different options to have a form in your website or social media page. It's awesome...

Date of experience: June 28, 2016
Canada
1 review
4 helpful votes
Follow CoRe R.
Unfollow CoRe R.
Send Message
Share Review
Report Review

Waste of Time
May 26, 2016

The templates and hence the sites you can create with this site may look nice, however, your frustration level will peak before you get there, because the form builder is quite bug-y. Making adjustments that go beyond the usual colour and format adjustments, need to be done in CSS, which not everyone who just wants to build a simple form, may feel comfortable with.

The display showed colours that weren't the ones I had picked (but in reality, the colours that I had picked were the ones displayed in the final form, so don't let this throw you off).

When you finally have your form on your site (after several hours) and are ready to test it, you might come across an error message saying that the form is not secure. I tried to rid myself of that problem by using the encryption that one can select for the template, and downloaded the encryption code that I received, however, despite all that, I never got passed that security message.

I sure don't want my website's users to see an error message about a security problem with the form, so I cut my losses and deleted the form from my site. As it took me several hours to complete and customize that template, I have to say my mood was pretty bad for the rest of that day.

I hope you'll waste less time with this. So..., good luck!

Date of experience: May 26, 2016
Philippines
2 reviews
0 helpful votes
Follow John K.
Unfollow John K.
Send Message
Share Review
Report Review

Jotform is owesome
April 15, 2017

If you are looking for a superb form. All just needed is to use the Jotform. No need a complicated programming language because creating a form using Jotform is like reciting a 'abc'.

Date of experience: April 15, 2017
Texas
1 review
0 helpful votes
Follow Hieu L.
Unfollow Hieu L.
Send Message
Share Review
Report Review

I have been a customer with Jotform since May. And I am very satisfied with the service they provide. I can build the form very fast. All the forms are very easy to use. I strongly recommend

Date of experience: August 18, 2020
Mississippi
2 reviews
0 helpful votes
Follow Asia W.
Unfollow Asia W.
Send Message
Share Review
Report Review

I love how jotform helped me with my small business. I love how easy and fun jotform is. I have taken it to corporate for my job and they really love it too and plan on using it. Thanks Jotform

Date of experience: May 18, 2017
Indiana
1 review
3 helpful votes
Follow african c.
Unfollow african c.
Send Message
Share Review
Report Review

This is the simplest online form made available at no cost. It is easy to design. It is flexible. Easy to transfer the code and easy to export the data for further usages.

Date of experience: November 7, 2014

Overview

Jotform has a rating of 3 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Jotform ranks 8th among Survey sites.

service
36
value
35
shipping
3
returns
4
quality
31