Jotform

I've been using Jotform for about 9 months now and I have dumped many, many hundreds of hours into building my forms. Therefore, I can say that I thoroughly understand the product. The reason why I originally choose Jotform is because I knew my forms were were going to be complex and I would need an incredibly flexible form builder to build the type of form I am trying to build. I can confidently say Jot form has met every challenge I threw at it. The system is incredibly flexible. However, what I would have to say is even better than the form builder itself is the customer service. This service team does not just answer questions, but they always go the extra mile. For example, when a form needs to look for preform a certain way, they will often write the CSS code for me! In addition, they always answer in an incredibly timely fashion! Typically, I will receive an answer to my question within two hours! I just wish all customer service in other industries and other companies were as good as Jotform's customer service. Anyway, I would give Jotform stars if possible, as I believe they deserve it. I highly recommend their product!

Yesterday my new boss asked me to create a membership form for his web site. I said "Sure - I can do that." I had set up numerous forms for the TV station where I used to work a few years ago.

When I went to actually start work on the form I discovered that the generator I used to create forms for the TV station was no longer available. I searched around the web for another free forms generator and found a few, along with several commercial forms sites.

I decided to try using an HTML tutorial site that showed several examples of. Php-based forms. I tried one - went through the lesson and produced a form, but it didn't work. I couldn't get the email notification to function correctly. I then tried several different sites and couldn't get any of them to work properly. The basic code would work fine but as soon as I tried to customize them for my needs they failed.

I finally got one of them to work, I thought, but then found that I couldn't get all of the information captured by the form to show up in the notification email. I spent several hours in what proved to be a fruitless endeavour.

I finally decided to try a commercial site and did a little research on the subject this time before going any further. My research led me to JotForm (www.jotform.com) and I am very pleased with the results.

JotForms' simple, user-friendly interface and sophisticated customizability were just what I needed to impress my boss. I was able to give him everything he wanted with style.

Thanks, JotForm

Earl Oliver
Sea Glass Museum
Fort Bragg, CA

Joform is a user friendly online application that allows you to create online forms for submission, to include SSL submissions and payments. It is easy to use and has a drop box interface enabling each submission to conveniently land in your drop box.

You can enable it to send the information directly to your email address, or leave it on the server where you can go in and download the CSV or Excel or pdf submissions or you can do all through; log in and download, have them on drop box and land in your email.

You can also configure it to have the email arrive in your account as though sent directly from the person submitting the form.

For those who will have less than 100 submissions per account, the account is free. Above that one can upgrade to premium account for $9.95 a month to allow 1000 submissions, up to $49.95 per month for 100,000.

There are numerous templates to work from with varying styles, or you can create your own.

Integrating the form is easy, using simple copy and post code for a variety of platforms.

At any point you can update the form or disable it.

DO NOT use this form builder if you take payments from within your forms. The form will semi consistently submit multiple iterations of the same submission, charging the customer multiple times on a single authorization.

This has been happening for well over a year, the company has known about the issue for at least 14 months, and has literally done nothing about it.

The problem has gotten progressively worse over time. Now we are getting the same submission up to 7 times, and the only reason it wasnt 8 is the payment failed on the eighth attempt charging a customer a total of $2254 on a charge of $322. Luckily we caught the issue on our end immediately, and refunded the charges, however, we still were charged the credit card processing fees of over $65. That is for ONE time this happened, and it happens a few times per day. Granted, this example is one of the worst.

There is ZERO customer support. You can submit a ticket, to which they invariably reply that they will send the issue to their dev team and reply in the ticket thread when it is resolved. The ticket i originally submitted was in January of 2021, 14 months ago, and I have posted in it 9 times since.

There is no phone number to call, nor will they call you, they just say "Unfortunately, we do not currently have phone support available as the nature of the support we provide here sometimes requires testing to find the problems and their solutions which can be solved over the phone"

I assume they meant "can't" but since they dont seem to speak English particularly well, I can forgive that.

Bottom line, if you want a simple "Contact Us" form, great. If you take payments, don't subject your customers to this inept service.

Note: We are building a website with all of our forms built in house. The process is just taking much longer than we anticipated as our forms are very complex, also making it not worth rebuilding them on an intermediate platform to bridge the gap.

If you're looking to do ANYTHING other than just straight up use their product on THEIR website, then RUN. If you're looking to use webhooks, RUN. If you're looking to require users to login without having that be tied to some kind of "access" requirements, RUN. If you're looking to embed the form into your own website, RUN. If you're looking to automate processing JSON via webhook and want to rely on your assigned field names in your form to come through in the JSON, RUN. If you're looking for customer service to actually do ANYTHING about bugs you find for them, RUN. If you're looking for a product that is well-tested and understands that they are dealing with customer data that makes or breaks your ability to do your job as a web developer, RUN.

I could go on. But I think I've made the picture clear. Seriously, RUN.

Fantastic app. So many features available in the free version, with an easy to use dashboard to navigate responses etc.

I have had no problems and it is working perfectly. My online store form made it intuitive and easy for anyone to use.