Joss & Main

I bought a cabinet from their online store. Over $600. The quality is just not there. It is extremely over priced. Ikea offers better furniture.

Doing a bathroom remodel and our contractor ordered what I wanted from this sight, because it said delivery would be by July 30th, 2020, it is now August 4th and we still have nothing and all we are told is that they will notify when it ships! Don't trust anything they promise! First time buyer and most likely last!

I bought a set of nesting tables; nice enough, reasonable price. DAMAGED on one corner. They were packed so well and securely, there was no way the damage occurred in shipping, which means someone saw the damage and packed them up anyway. Ridiculous! Too much trouble/too heavy to repack and ship back, but i won't buy any furniture from them again. Sheets and towels, maybe.

$41.82 for return shipping for 2 sets of curtains? And no information on your return address for me to pay return shipping on my own? Yea- no thank you! What a sleezy way to get people to choose store credit instead. You may be keeping my money this time, but you are losing my money for every purchase in the future.

Be warned. Joss & Main, WayFair (or WayCrooks) is the Ross of the internet but worse. These companies are the same, and they buy from cheap suppliers who do something really tricky. These suppliers create dozens of brands for their same product and then try to sell them at different rates. See attached pictures. Be warned: buy from another vendor or risk overpaying for products. Just remember, if you see the same picture but different prices and brand names on different websites you are experiencing what we in the industry call a scam.

Was expecting my desk to arrive on a Tuesday. When it did it arrive, I checked the status of the order and I saw that it was cancelled. No warning or communication. I understand that orders cannot always be fulfilled but communication to your customers is key!

Even tho wayfair and joss and are the same branch they do not offer price match. Price did not indicate it was un USD BE CAREFUL.

Customer service are very bad. Do not recommend this shopping site. Stay away.

I ordered a large light fixture and it arrived with missing pieces. I tried to return it and shipping would have been $55! I kept the light and will figure out a way to use it.

Always looking for made in USA. Many of your products do NOT say where they are made.

One bed, missing parts, at least two months to get the part. Other bed, told preparing to ship (for a month); day before ship date, "back ordered" (two month delay). Really?

Product came quickly and all pieces seem to be there. It's a chandelier so it hasn't been hardwired and tested yet. What I am most upset about is after receiving it and finding out the manufactuar I found out that I ended up paying an extra $170 on Joss and Main than the original price from the original manufactuar. Will not purchase from here again unless I know it's absolutely 70% off as they state. Make sure you do your homework before purchasing!

*Update Great Customer service, they gave me a credit for the $170

Ordered a really inexpensive accessory, so I don't care about the money, but it bugs me that this site gives almost NO product information - you barely get dimensions/materials on furniture. They called my accessory a charging pad for a phone, which would have you believe it charges, not that it's a plastic decorative tray to lay your phone in while you plug it into a charger. Return policy i. E. store credit only is HORRIBLE and a sure way to find your merchandise on eBay. I hate brick and mortar stores with this policy and am hating on Joss & Main too - they are purposeful when they don't give complete product information, and they do it to get people to buy quickly because it will go away in a week or two.

Such a bummer, their décor is awesome and reasonably priced, but I can't find a single thing I'm looking for on this site due to lack of a robust search engine. I don't want to search by style or designer, I just want to find all pillows or all art or whatever and there is zero ways to do that here. Use Nordstrom's for a great example of a well built site! Also I want to find item by color, pillows for example, instead of having to peruse through 300 to find the one I want. Need to get with the times on website search functionality and think about the poor customer's experience when doing it!

I received my blackout curtains today and was disappointed because I was sent the wrong color and they are now on sale. I re-ordered the correct curtains again (hopefully they will be the right color). Will you please send me a free shipping label and packing envelope so I can return them and also send me a credit for the full amount I paid?

The email I received promised free shipping, however it did not give a code and the shipping was still charged anyways. The ten minute timer on items you put in your cart is really annoying to. Especially when you have little kids that can easily interrupt your online shopping for more than 10 minutes.

I ordered 2 sets of sheets and 2 sets of towels, Sheets described at 100% cotton, they were not, 55% cotton 45% polyester. One set of towels great weight, the other set very thin even though they are from the same company under the same brand. I am having a difficult time finding out how to return, I received an empty reply from them. I do most of my shopping on line: from clothes, shoes, toys, home appliances, carpets and Amazon sites, never ever had a problem in finding out how to return, a return sheet is usually packaged with items. I'll never show at Joss & Main again.

I was lured into placing an order with an email advertising "free shipping". It wasn't until arriving at the payment page that I saw the shipping charges added with no explanation. I had to track down a customer service rep on the phone to find out that $49 minimum is required for free shipping. I cancelled my order out of disrespect for this type of customer treatment. They should advertise "Free shipping with minimum $49 order" if that is what they are offering

Joss & Main is good with many things, but if you find an item, be sure to look through the rest of their similar items to make sure they don't offer it at a lesser price. I had purchased an item and a day later was looking in that category again. Unfortunately, I saw that same exact item for $100+ less (my original purchase was also still listed at the higher price). I called them thinking they would honor the lower price and they said they could not! I feel this is a deceptive business practice. So make sure you aren't cheated out of $100 and check the entire category before ordering!

I ordered a bed off the website and when I finally received after waiting almost a month; the bed was missing the 4 major pieces I needed if I even wanted to set the bed up! I I was inconvenienced and now have to sleep on the floor on my mattress until the other pieces come in! Will never order from this site again!

This website has great products, but good luck getting them in any reasonable time frame. Order now which is pending for 2 months and counting. They also tried to scam me with a phone call to "reprocess" my credit card, only to bill me an extra $300. I would try to stay away from this website.

I ordered an accent chair online from them. I live in canada and on the site it stated the price in CAD. However I was charged in USD and then refunded the money for unknown reasons. I only knew about the refund because I checked my account today! So when I called customer service to ask about the refund they could not figure out what had happened? They then went on to charge my card in CAD as they should have the first time but without my permission! Be careful with these guys, I no longer have much faith in online shopping.

I bought 4 multicolor glass mugs. As the description said. 1 blue 1 orange 1 yellow 1green. Twenty bucks + almost 10 bucks shipping. When I received them the box contained 2 red (orange. No biggie about color) 1 yellow 1green. The blue one was missing. I was not pleased with the quality... there is color glass and then glass with a color coating. These were the later. Eventually the coating gets scratched and starts to come off. I expected top quality from them. When I phoned about returning them I was told I could they would credit my card for $17. I explained I am not returning them because I don't like them, I didn't receive what I ordered. The rep said one minute and returned saying these were assorted colors and nothing was missing. I said I will never shop here again. I'll keep my order, I'm not going to spend $20 on shipping to end up with nothing. I returned to website and verified it listed 1 of each color. It didn't say assorted colors. They probably don't retain to many customers. Does take long to figure out they are after $'s not customers. THEIR CUSTOMER SERVICE IS COMPARABLE TO THEIR POOR QUALITY MERCHANDISE.

Trying again. Bought Sheet set before they shipped wrong size. Giving Joss and Main another try.